Tesco misprice Bakugan toy

WontPayFullPriceShell

I must say (Not spitefully) But that email is Terribly typed! Alot of spelling mistakes and such. Re read before sending and Try to give facts to the point. Short and sweet but making sure that you get your point across.
1.You purchased some Bakugan in *** store at 3.00+
2. They didn't have certain ones from your sons christmas list so you went to a different store, ***
3. At the second store you purchased them but was OVERCHARGED, at this time the store was busy so you chose to go to customer services rather than hold people up at the till.
4. You told them of the overcharge and requested DTD as the amount had been debited from your card and it was only right, as Tesco policy states.
5. The manager refused, making you feel very embarrassed.
6, You requested for him to call HEAD OFFICE and he again refused, tearing the shelf edge label up. Which prompted security to step in.
7. The police were called, causing terrible embarrassment to you.
8. you feel this was VERY wrong and you would like your DTD back and the manager reprimanded.

Less sob story, more fact.

LoLo

What is the email address you used 76rosie?

WontPayFullPriceShell

76rosie wrote: »

i picked the bakugan battle and won!!! Had most of the aggro as above. couldn't get my DTD. Went home, emailed customer service. Have now got DTD. This is my biggest and that it why it was tough. Of course, they're going to argue. Wouldn't you???

Aye, I would.. But they REALLY do act as if it is coming out of their own pockets :rotfl::rotfl::rotfl: Blimming CS workers!

newbie1980

WontPayFullPriceShell wrote: »

I must say (Not spitefully) But that email is Terribly typed! Alot of spelling mistakes and such. Re read before sending and Try to give facts to the point. Short and sweet but making sure that you get your point across.
1.You purchased some Bakugan in *** store at 3.00+
2. They didn't have certain ones from your sons christmas list so you went to a different store, ***
3. At the second store you purchased them but was OVERCHARGED, at this time the store was busy so you chose to go to customer services rather than hold people up at the till.
4. You told them of the overcharge and requested DTD as the amount had been debited from your card and it was only right, as Tesco policy states.
5. The manager refused, maing you feel very embarrassed.
6, You requested for him to call HEAD OFFICE and he again refused, tearing the shelf edge label up. Which prompted security to step in.
7. The police were called, causing terrible embarrassment to you.
8. you feel this was VERY wrong and you would like your DTD back and the manager reprimanded.

Less sob story, more fact.

fine for the pointers but can u point out the spelling mistakes????????????

WontPayFullPriceShell

newbie1980 wrote: »

fine for the pointers but can u point out the spelling mistakes????????????

Maybe use what I just typed up as a starter and then add Small facts such as the managers name Etc and store names.
Say that he was very overaggressive when the policy was right there behind him. But don't ramble too much if you know what I mean?

Edited to say.. Not so much spelling but more Commars and apostrophes, Paragraphs. I just tend to take extra care when I make complaint Emails as in my crazy little brain I think they tend to Co-operate alot more if the email is well typed. x

APennysaved_2

Labelled at £24/25 in M'hill - no go again

newbie1980

WontPayFullPriceShell wrote: »

Maybe use what I just typed up as a starter and then add Small facts such as the managers name Etc and store names.
Say that he was very overaggressive when the policy was right there behind him. But don't ramble too much if you know what I mean?

Edited to say.. Not so much spelling but more Commars and apostrophes, Paragraphs. I just tend to take extra care when I make complaint Emails as in my crazy little brain I think they tend to Co-operate alot more if the email is well typed. x

thanks for your help im just so upset at whats gone on

The_Chef_2

My wife/son spotted this today, no £6.97 SEL in our store, in fact the SEL had them at £24.97, wife checked at CS and they did indeed scam at £24.97, she asked them to investigate as my son really wanted that toy, when we finished the shopping the manager had been called to sort this out. CS said it was probably caused by tesco changing the barcode sticker on the back as they do this sometimes for overseas products so they can charge their prices not the STD ones. Barcode label was a sticky one over the to of the STD label so it seems as though someone somewhere has put the wrong labels over the barcode as the label us for the triple pack

Legendmum

I went to 1 Tesco and labelled at 24.97 went to another and whole arm labelled at 4.97! Bought 2 and then had to argue for my life at customer services for dtd to no avail! Girl who was serving me said I have to get a manager as its such a high amount. Manager came and said Wrong SEL for different product but I fought and spouted all the usual stuff about company policy but they, 3 managers, werent having it and said would refund and resell at 4.97 each?! I said no way and would contact HO tomorrow and asked for name bloke said give her my name to other manager and was real ars*y and I got a full refund! Red faced, made to look a muppet infront of other customers, a 3 year old tantruming squeaming in my hand and lying on the floor all has led to Legendmum being totally peed off and not at all happy! Anyone got Phillip Clarkes email address cos I aint letting this go! Or is it best to ring?

Just found email address above!

WontPayFullPriceShell

Yep when I got my DTD the Cs guy took a thick label off of the Barcode and went BACK to shelf to check that they ALL had a label over the barcode. Probably thought I took my own labels somehow.. CUCKKOOOO hahaha!!