Tesco misprice Bakugan toy

lawrie28

russabbott wrote: »

They are accidently over charging by £21 on this item, probably a genuine mistake.

Surely the moral thing to do is inform the staff that their pricing is wrong, rather then trying to scam money off them!

You should feel as bad as shoplifters or benefit cheats! Still knowingly stealing!

Well, I only find out the price is wrong after I buy the item, I then go and tell them the price is wrong and THE POLICY THEY PUT IN PLACE then tells their staff to give me DTD as an apology.

If they did not want to give me DTD they would not have this customer policy!

grow up, stop trolling, and (various expletives deleted because I don't want to give you the satisfaction).

caz2703

russabbott wrote: »

Surely the moral thing to do is inform the staff that their pricing is wrong, rather then trying to scam money off them!

I did just this but the SA wouldn't listen. I never mentioned a thing other than the overprice i.e. DTD or a refund to the original price wasn't uttered by me. I went back into the store today and there were all the £3.97 figures sitting behind the £25 label and the cheap label was on the shelf but nothing behind it.

When the rather rude SA was informed that these retail at approx £5 she didn't care. Realising I wasn't going to get anywhere near a DTD I informed them of the mis-price. Not just the SA but the 2 women on CS as well. 24 hours later the clearly wrong label is still there - what more can you do with incompetent staff like that? That's right - wait for the next glitch and smile sweetly.

kizkiz

russabbott wrote: »

They are accidently over charging by £21 on this item, probably a genuine mistake.

Surely the moral thing to do is inform the staff that their pricing is wrong, rather then trying to scam money off them!

You should feel as bad as shoplifters or benefit cheats! Still knowingly stealing!

I was in the branch today that I got the dtd from originally. I found a couple more of these on the shelf and they still scanned at the stupidly high price. So, despite them knowing full well they were overcharging by 21 pound on Saturday, they have chosen to continue ripping their customers off instead of sorting out the "honest mistake"

lawrie28

And also, they have known about this problem for days, it is not like enough people haven't told them about the issue! But their awful system still allows the overcharge to happen. So they deserve what they get.

russabbott

lawrie28 wrote: »

Well, I only find out the price is wrong after I buy the item, I then go and tell them the price is wrong and THE POLICY THEY PUT IN PLACE then tells their staff to give me DTD as an apology.

If they did not want to give me DTD they would not have this customer policy!

grow up, stop trolling, and (various expletives deleted because I don't want to give you the satisfaction).

Let me correct you here, before you start yelling Troll etc, and thank you kindly for not wasting my time with your childish expletives.

Yes, I agree that if you find out you've been over charged, then fair enough, its a genuine mistake, and their policy is to pay DTD. However, that is not what I disagree with...

What I disagree with is the public advertising of said mistake, which in turn, encourages people to actively go out and buy 4, 5, or 6 of these items, just to make money they havent earned, they are not owed. Basically the public advertising of these mistakes is theft!

pauletruth

but they are not stealing, they are completing an agreement between the seller and shopper. however tescos not fixing the error is theft.

lawrie28

russabbott wrote: »

Let me correct you here, before you start yelling Troll etc, and thank you kindly for not wasting my time with your childish expletives.

Yes, I agree that if you find out you've been over charged, then fair enough, its a genuine mistake, and their policy is to pay DTD. However, that is not what I disagree with...

What I disagree with is the public advertising of said mistake, which in turn, encourages people to actively go out and buy 4, 5, or 6 of these items, just to make money they havent earned, they are not owed. Basically the public advertising of these mistakes is theft!

Sorry, thats not true. If Tesco were as organised as any other supermarket chain, they would have removed either all prices, or all products from their stores as soon as the glitch was spotted, at the very least overnight. At best someone could change the price in the computer to match the SEL.

If Tesco continue to sell the item at the over inflated price, and their policy requires that people are paid DTD and make money on this that is their issue.

All we are actually doing, as a group, is saying to Tesco that we will not stand for overcharges and will highlight to them in the very best way possible - which is buying the product and getting DTD.

What we would all like is for Tesco to STOP OVERCHARGING their customers EVERY DAY and getting away with it. If they priced everything correctly, this would not happen.

So we, as a group, are standing to gether and protesting against Tesco appaling pricing system, which rips hundreds, if not thousands of people off every day and demanding they sort it out.

We are not thieves, we just want to be able to trust that we will be charged correctly.

having worked in a supermarket, this is not a hard thing to do, but it does mean paying for staff to check things, which Tesco are reluctant to do.

russabbott

pauletruth wrote: »

but they are not stealing, they are completing an agreement between the seller and shopper. however tescos not fixing the error is theft.

your not getting my point, I dont disagree with their policy and your rights under the DTD scheme, its the PUBLIC ADVERTISING of the error on this thread to encourage people to go out and purposely but an overpriced item!

russabbott

lawrie28 wrote: »

Sorry, thats not true. If Tesco were as organised as any other supermarket chain, they would have removed either all prices, or all products from their stores as soon as the glitch was spotted, at the very least overnight. At best someone could change the price in the computer to match the SEL.

If Tesco continue to sell the item at the over inflated price, and their policy requires that people are paid DTD and make money on this that is their issue.

All we are actually doing, as a group, is saying to Tesco that we will not stand for overcharges and will highlight to them in the very best way possible - which is buying the product and getting DTD.

What we would all like is for Tesco to STOP OVERCHARGING their customers EVERY DAY and getting away with it. If they priced everything correctly, this would not happen.

So we, as a group, are standing to gether and protesting against Tesco appaling pricing system, which rips hundreds, if not thousands of people off every day and demanding they sort it out.

We are not thieves, we just want to be able to trust that we will be charged correctly.

having worked in a supermarket, this is not a hard thing to do, but it does mean paying for staff to check things, which Tesco are reluctant to do.

Ok, fair point, but answer me this....

Once Tesco learn their lesson, and stop overcharging people, are YOU going to be willing to return the DTD you earned by trying to teach this lesson?

kizkiz

sammymumof2 wrote: »

Well i rang customer sevices and they were more tha helpful and i returned to the stockport store and got dtd refunded onto my card :T
on my way back i popped into tesco homeplus in denton and they were on the shelf at 3.97 so i got 4 and 60punds worth of other toys and went thru the normal checkout, 163 pound . I went to cs and the lady called the manager down, she was a right bitcch. First of all she said that dtd didnt apply coz i didnt leave the store (its for people who notice a misprice when they get home), then she said that i cant have it coz she is now recalling the product so i cant have dtd on an item they dont sell even tho i had already bought it. I rang cs of my mobile, she used my phone to talk to them and then told them that im always in that store getting dtd!! and honestly ive never done it there and that realy is the truth. Anyway they told her she had to give dtd, so she did. But then she walked away with my 4 bakugan toys and said she's keeping them!!! (thats the dtd rule), i rand cs agin and she bagged them up for me with a horrible look on her face.

well done :T