mutualpoints

Lady_K

Do they have a phone number that actually works?

They are not sending out confirmation emails today, I have sent 2 tickets and had no confirmation plus I have requested ticket numbers to be sent to my email for a record of all tickets sent as you cant see previous tickets in your account and they have not sent them.

I requested payment on 28th April it says n/a in date processed is that ok?

They also said they were giving me 450 points as a gesture of good will as they cannot pay me for all the surveys I have done but they didnt even pay me the 450 which is way less than I should have got paid for the surveys

pepsimax

Lady_K wrote: »

Do they have a phone number that actually works?

They are not sending out confirmation emails today, I have sent 2 tickets and had no confirmation plus I have requested ticket numbers to be sent to my email for a record of all tickets sent as you cant see previous tickets in your account and they have not sent them.

I requested payment on 28th April it says n/a in date processed is that ok?

They also said they were giving me 450 points as a gesture of good will as they cannot pay me for all the surveys I have done but they didnt even pay me the 450 which is way less than I should have got paid for the surveys

the n/a just means it hasnt been processed as of yet,they will get around to it eventually,the last time i had trouble getting my cheque,they tiold me that they do a payment run on the 24th of each month now,yet this is a lie as im still waiting on my cheque that was processed on the 20th april,im pretty sure it doesnt take 22days just to send a cheque out lol...and yes,there is a phone number that actually works,i shall be using it tomorrow if i dont get any reply from the finance team

adea

pepsimax, I'm in the same situation of waiting for a cheque.
Mine was finally processed on April 20th (over a month from requesting it!:eek:)
I looked at the FAQ and it says to allow 21 days for a cheque!
I've had payments from overseas quicker than that!
Once my cheque arrives I'm resigning from the site, they are hopeless in my opinion

Taff2Save

I have been using mutual points for a short while but not reached the magic 3000 points yet but slightly worried after reading the posts here!

Are there any sites you would recommend?

I also use slice the pie which but the “withdraw” button does not seem to want to play at the moment.

Sorry for sounding like a Vic Meldrew J

Any advice would be greatly appreciated as, like everyone else, I don’t want to waste time building up credits just to not get the reward!

Thanks in advance for your help

pepsimax

adea wrote: »

pepsimax, I'm in the same situation of waiting for a cheque.
Mine was finally processed on April 20th (over a month from requesting it!:eek:)
I looked at the FAQ and it says to allow 21 days for a cheque!
I've had payments from overseas quicker than that!
Once my cheque arrives I'm resigning from the site, they are hopeless in my opinion

well after just getting off the phone to the financial team,the guy told me i missed the last payment run,which was done on the 11th april (yet i was told that payment runs are done on the 24th of each month) he then told me that the next payment run is on the 20th may...lol sometimes youve gota laugh....hope this helps anyone whos waiting on a cheque

pepsimax

altho,once they do send the cheques out,id like to say stuff the site,only problem is,is that i have 6000 points pending which clears in 18days,but once i request that cheque,im done with mutual points.
i tried earnawad the other week,did a few things,requested cheque (cant request till youve got £15) but i received the cheque 7 days after requesting it,altho,customer service never reply lol

MarcD_2

Despite their blog post saying that points for searches were now being added automatically, I've still received nothing for months, and have stopped doing the surveys as I haven't had a single point for them either.

I'll contact them again and hopefully they will add another wave of points for searches on manually - on 2400 points at the moment hopefully will end up over 3000 so I can get a cheque which will be the last before I close my mutualpoints account. Given that there are other far more reliable sites out there, it's not worth the trouble anymore...

libra10

I had completed around 10 or 11 of the 75 point surveys without points being added. I emailed twice and they added the points manually.

I'm also thinking of closing my account when I reach 3000, will see how it goes.

Lady_K

I got back in touch with them about my overdue cheque and they said it would be processed on 20th May but it hasnt been. I hope I'm not going to have to keep chasing this

adea

Lady_K wrote: »

I got back in touch with them about my overdue cheque and they said it would be processed on 20th May but it hasnt been. I hope I'm not going to have to keep chasing this

I've been waiting since April 20th for mine!:mad:
I originally requested it in March but they didn't actually convert the points until April:eek:
My husband has put in for a cheque, let's see how long he has to wait!
The site is a joke