Vodafone to Change Prices from 11 Oct 2011

buscape

Has anyone who sent an email on it's own to Vodafone had their contract cancelled?

yamaym

buscape wrote: »

Has anyone who sent an email on it's own to Vodafone had their contract cancelled?

I've not been able to yet however i'm still hopeful. I sent mine to guy.laurence@vodafone.com and have just received a reply from someone from the directors office saying he'll call tomorrow.

Warrick

moty1984 wrote: »

This should be on watchdog.

I've been talking to one of their exec producers for the past few days.

moty1984

yamaym wrote: »

I've not been able to yet however i'm still hopeful. I sent mine to guy.laurence@vodafone.com and have just received a reply from someone from the directors office saying he'll call tomorrow.

What reply did you recieve? Was it a email? Im still waiting on dan to call back who said id find out no later than today. Another load of !!!!!!!!.

lyndseyplastic

Warrick wrote: »

I've been talking to one of their exec producers for the past few days.

Good.
If it was the other way round and we weren't standing by the t&cs we'd be took to court.

Anyone had any other news!?

yamaym

moty1984 wrote: »

What reply did you recieve? Was it a email? Im still waiting on dan to call back who said id find out no later than today. Another load of !!!!!!!!.

I used the letter template someone posted earlier on this thread and based it on my September bill and sent it to them last night. Got a reply by email from Andrew Woodvine from Directors' Office on behalf of Guy Laurence thanking me for my email and saying he'll be touch tomorrow.

I wouldn't bother waiting for dan to call back probably best to email the ceo office direct

moty1984

yamaym wrote: »

I used the letter template someone posted earlier on this thread and based it on my September bill and sent it to them last night. Got a reply by email from Andrew Woodvine from Directors' Office on behalf of Guy Laurence thanking me for my email and saying he'll be touch tomorrow.

I wouldn't bother waiting for dan to call back probably best to email the ceo office direct

Ive emailed the ceo office and its dan who called me back regards it.where do I go from here if I dont hear anything

Warrick

I'd be surprised if you don't hear anything, but if they maintain that they're not doing anything about your complaint, you need to get them to state (in writing) that you can't come to a mutual agreement (or something to that effect).
Once they've done that, you can open an ombudsman complaint. The only problem there is it takes time.

lanavdt

I got a text saying someone would be in touch this week. It's a joke. Hopefully watchdog will feature them and we'll get to watch guy squirm as he admits vodafone are wrongfully trying to shaft people

lhwjud

yamaym wrote: »

I used the letter template someone posted earlier on this thread and based it on my September bill and sent it to them last night. Got a reply by email from Andrew Woodvine from Directors' Office on behalf of Guy Laurence thanking me for my email and saying he'll be touch tomorrow.

I wouldn't bother waiting for dan to call back probably best to email the ceo office direct

Andrew is the guy you need.... just got both my phone contracts cancelled through him. :j