Vodafone to Change Prices from 11 Oct 2011

lyndseyplastic

I've still not received a phone call and I doubt I'm going to receive one now. So another email will be set tonight. If they can't keep to time scales why PROMISE that they will!!!

Fuming is not the word!!!!

moty1984

lyndseyplastic wrote: »

I've still not received a phone call and I doubt I'm going to receive one now. So another email will be set tonight. If they can't keep to time scales why PROMISE that they will!!!

Fuming is not the word!!!!

Same here not heard a thing. Im sending a email now. Last time I sent it around this time and im sure he rang me late o. Let me know how you get onl yndseyplastic

fergal1982_2

During my calls I asked what time he was on till and he said 5pm. I too will be firing a email his way tonight.

fergal1982_2

Anyone else had a problem with them using the wrong bill to calculate.

moty1984

fergal1982 wrote: »

Anyone else had a problem with them using the wrong bill to calculate.

I dont think theres that many on this thread left to hear. Only about 5 or 6 of us I think. My email has now been sent. Im really peed of now and here I was thinking voda was the best choice to move to from 3. Voda are by far worse.

Warrick

I had a text from him at 5 to 5 saying they're using the bill before the text was sent and not my September bill.

I sent an email back immediately (as you can't reply to the text number) asking why the forums were full of people who had successfully cancelled using their September bill, but only after they have argued against VF trying to use their August bill. Sounds like they're deliberately trying to mislead customers to me.

I've also said that if they insist it's the August bill that they're using then I've requested an email stating that so I can refer this case to the ombudsman.

What gets me more that anything is that they replied by text. I mean, seriously, a text? Nice way to deal with a formal complaint.

moty1984

I think hes txing people if its bad news as in you cant cancel.

fox2319

And just ignoring those who can?

Warrick

I reckon this is going to end up being an ombudsman issue.

Infuriates me even more, spending taxpayer money to deal with Vodafone, just because they refuse to abide by their own T&Cs.

moty1984

This should be on watchdog.