New Talktalk poll; feedback needed, good and bad

boobbby

Klazix wrote: »

Hi all,

I moved over to Talk Talk some time ago, initial change over had severe problems, line was cut off, number got changed, broadband would not work, customer service was terrible, after much frustration finally got connected only to find speed was very slow, complained and complained over and over again, got absolutely nowhere! Tried to cancel and got hit with the threat of a big cancellation fee, after months of letters and phone calls with massive amounts of stress, I finally got rid of this terrible company.
My new provider is brilliant, easy connection, great customer support, half the price of Talk Talk and 10 x plus the broadband speed! brilliant.
My only problem now is that when I switched over to Talk Talk I also switched my elderly parents over, at the time they did not have anywhere near the problems I experienced, not to say it was not trouble free because there were problems, but as they were in a different part of the country their switchover and service seemed better, however! about 3 months ago I decided to get my parents to switch over to my new provider because it was much cheaper, my parents by this time are well and truly out of the contract period by a long time, and their bills kept rising so I switched my parents over (very easy and straight forward) they now have faster broadband and cheaper everything by a mile, They then get hit with a £78 break of contract fee from Talk Talk, We found out that Talk Talks staff in India were phoning up people nearing their contract expiry and trying to get them to renew, my elderly parents had such a phone call but declined the renewal some months previous, apparently the staff fraudulently renew it anyway because of bonuses they get for renewal, my parents have now received threatening demands from Talk Talk and now CLS debt recovery to pay up or else, I have tried to take over the dealing of this but Talk Talk refuse to deal with me even though my father has written to them asking me to act on his behalf, my father has a heart condition and has recently been taken ill, the doctor reckons its stress, the only thing causing great worry to my parents right now is these threats from CLS debt recovery due to this fraud from Talk Talk, they could just pay up and stop the stress, but why should they when they don't owe the money? Talk talk are nothing but evil villains, their complaint process does not work, they deliberately ignore letters even when sent recorded. This is one very nasty company to deal with, I have since heard thousands of horror stories similar to ours, I really don't know why anyone would rate this company at all when there are much better deals to be had with genuine nice companies.
By the way, we moved to Plusnet and its brilliant, if you fancy the move you could use my user name when you sign up to say I recommended you, its "klazix"

Virually the same problem as yourself sorting out my mothers talk talk account. I did write to the ombusman to complain and he replied with the following address..

Head of Complaints - CEO's Office
TalkTalk Group
P.O. Box 344, Unit 19,
Southampton,
SO30 2NP

email: [EMAIL="CLM@talktalkplc.com"]CLM@talktalkplc.com[/EMAIL]

I did get a telephone reply from the office and the lady has now sorted out my mothers telephone bill problems. She blamed it on a system error !! I believe she is also with plusnet now and as you say found it much cheaper!!

jcaan

Sorry for the rather blunt message - keep away from Talktalk, it's ok if you never have to deal with customer service but could potentially kill you if you do!

eyeflingpu

never join talk talk, we made the mistake to go with them after our contract ran out with sky thinking we would save money. well after a week of being with them they restricted our internet and calls. we were diverted to the financial team and told we needed to pay 300 pounds before they would lift the restriction.I've never been with talktalk before so was baffled as to how we owed such a large amount of money after just a week..... needless to say they were not very helpful and got agressive with us over the phone demanding payment.....im fuming and now we've finally got away from them terrible customer service and dont know their bum's from their elbows!

boobbby

Talk Talk are unbelievable...finally after getting them stop sending bills for a telephone service we did not even have they have realised they owe us just over £6 from the time we was with them. So they ask for account number and sort code so repay the money. Even after we supply them with the information they still send a monthly statement showing they still owe us the money. If they think this will get us to phone them again they will have along wait. They must be the most complained about company in the Uk so why anybody would go with them beats me.

dicharlton

I first joined Tiscali in 2005, transferred to Lineone then Talk Talk for broadband only service.

I always paid one calendar month in advance for their services and after giving them one months notice and obtaining a MAC code, I finally left the stuttering antiquated service for another better value provider where I am getting more for less money.

Thought all was fine until Friday 13th March received a very nasty letter threatening legal action if I did not pay March to April's payment and I have also received an additional demand for a further payment from April to May!

I sought an expanation as to why I owed two months payments for something I did not have and was met with the most incredibly rude, arrogant and obnoxious foreign chap on the telephone who blankly refused to give me an explanation.

I have spent the weekend writing letters to Talk Talk and am incredibly annoyed that they can simply demany money with menaces in such a way and risk affecting my exemplary credit references.

If they just explained in simple english why they consider I owe the money - but they will not offer any explanation and slavishly repeat their dire threats that they will discontinue my service! Hello TalkTalk - I discontinued your appalling service and went somewehere else yet you still want me to pay for services not being provided.

This is a truely terrible terrible company and I have the feeling that I am about to embark on months of banging my head against a brick wall trying to sort out their incompetence.

What an appalling company!

boobbby

dicharlton wrote: »

I first joined Tiscali in 2005, transferred to Lineone then Talk Talk for broadband only service.

I always paid one calendar month in advance for their services and after giving them one months notice and obtaining a MAC code, I finally left the stuttering antiquated service for another better value provider where I am getting more for less money.

Thought all was fine until Friday 13th March received a very nasty letter threatening legal action if I did not pay March to April's payment and I have also received an additional demand for a further payment from April to May!

I sought an expanation as to why I owed two months payments for something I did not have and was met with the most incredibly rude, arrogant and obnoxious foreign chap on the telephone who blankly refused to give me an explanation.

I have spent the weekend writing letters to Talk Talk and am incredibly annoyed that they can simply demany money with menaces in such a way and risk affecting my exemplary credit references.

If they just explained in simple english why they consider I owe the money - but they will not offer any explanation and slavishly repeat their dire threats that they will discontinue my service! Hello TalkTalk - I discontinued your appalling service and went somewehere else yet you still want me to pay for services not being provided.

This is a truely terrible terrible company and I have the feeling that I am about to embark on months of banging my head against a brick wall trying to sort out their incompetence.

What an appalling company!

Your correct you will spend months trying to get it sorted so dont mess about go to the Ombudsman and Head of complaints for talk talk (address on an earlier post 4/2/12)

talonpaws_2

Is Talktalk guilty of sharp practice? My contract with them ended ages ago so I phoned up earlier this month to try to fix a date during the month to terminate the home and broadband service with them. You can't write, you have to phone - there's then no written record. I was told that I needed to phone 5 working days before I wanted the service to end so that there was no interruption in service before I left the property. So, on this advice, I phoned today giving 5 working days notice, but when the customer service rep put this into the system it generated a date of its own which was 10 working days, and not 5, and into a different month so incurring more charges. Not our problem, said the customer service representative. It is normally 5, but it's whatever the system tells us. Can this even be legal? Has anyone else come across this?

Heinz

Talk Talk are to close their call centre in Northampton putting approximately 168 people out of work. And their justification? PR spin in the Tony Bliar style.

A spokesman said: “Over the last 12 months TalkTalk has focused on improving its customer experience resulting in much lower customer service call volumes and increased positive customer feedback.

“These changes will enable us to further simplify our operations and deliver better services to our customers as a result.

You couldn't make it up.

http://www.northamptonchron.co.uk/news/local/talktalk-to-close-offices-in-northampton-putting-168-jobs-at-risk-1-3767241

diamonds

LATEST: 558 TT users are happy in just under 6 years, 549 had issues....now can someone email Dido that MSE ?

Thats a FAIL.

diamonds

“Over the last 12 months TalkTalk has focused on improving its customer experience resulting in much lower customer service call volumes and increased positive customer feedback.

“These changes will enable us to further simplify our operations and deliver better services to our customers as a result.


I read....

Over the last 12 months we have continued losing customers, due to this and the costs of running in the current financial climate the TT family where the only edge we have is price we just are not making enough money, additionally we spent horrific amounts on our ever delayed failing YouView venture. So to save on UK minimum wage & the new UK pensions we have now moved them jobs to our lying third party subcontractors who treat thier staff as dodgy as we treat our customer care standards & no national minimum wage or statutory pension contributions exist.

These changes help simplify our costs to the level of our !!!!!! customer care employees actions and level of listening or understanding our staff caused in the first place or through our technological incompetance - minimal. We have also embraced the TT staff standard of lying through our teeth even in press statements in order to have a simplified delivery of acceptable standard between us, our third party contractors, customers and our national image, this will provide much needed consistancy in us at TT, the TT family and our products to our customers, RESULT all round!.

Every little helps afterall !!

Yours gracefully,

Dido Harding,

Chief Envelope Opener,
TalkTalk Group PLC.