New Talktalk poll; feedback needed, good and bad

King_Hildebrand

klb wrote:

I've been with TalkTalk since April 2005. I'm on the £14.99 package and don't have any major problems.

I can't go for the free broadband as I live in the country.

At the weekend I rang TalkTalk to see about upgrading from 1mbps to 2mbps, as other broadband providers seem to be offering a minimum of 2mbps for the same money.

After being passed from pillar to post, asked to ring different numbers (spoke to India 3 times), I was given a number which put me through to someone in broadband dept. I have been told I will be upgraded by next week.

The number if it can help someone is 0870 087 6627.

A tip (mentioned on MSE somewhere!)

0870 numbers tend to be expensive! I always check them out on saynoto0870.com first. While this one is not listed, the site has many geographical, or even 0800 numbers for talk talk. Try one of these before using a (semi-)premium rate number.

perardua

User and those considering going over to talktalk should consider and look at the following.
The access portal to talktalk broadband is talktalk.net, this is also the access portal for your email services.

talktalk.net was tested by Mcafee security who have given it an unsafe stutus in their Site Advisor programme.

To see the results of Mcafees findings go to
http://www.siteadvisor.com/sites/talktalk.net
you can also download the Site Advisor programme which is free

Users of talktalk.net email can test the security of this, go to
http://www.gfi.com/emailsecuritytest/
Read what it says and then run the tests.
Your computers security systems will go haywire!!!!
These tests are totally harmless and use special test viruses from the EICAR
institute.

One final tip.
Go to
https:https://www.virusbtn.com
Register,no cost.
This is an independent antvirus testing body that carries out tests on main security companies products.
Now look at the VB100% headings and find the test results for all the well known security companies.
F Secure as used by talktalk.net is not shown here as having passed.

Now you have done all that, are you happy with the security of talktalk.net?
If not SHOUT and SHOUT again and make your voice heard in Charles Dunstones office.

littlemissnaughty

TALK TALK SUCK we were supose to move to talk talk in dec 06 but decieded not to so cancelled within there 10 days cooling off peroid, then 10 days later had a letter from talk talk saying welcome ? so phoned again was told hasnt been cancelled so cancelled again that was fine ,then end of dec got another letter stating that broadband was going live on 10 th jan how when ive cancelled 2 times all ready ,so another phone call , yes you guessed it i was still a talk talk customer ,so cancelled no 3 , then end of jan got a bill for £69.00 :eek: :eek: for phone and broadband another phone call to talk talk, this time spoke to someone who could speak english and got it cancelled and bill quashed , lets hope this time its CANCELLED :T

Heinz

littlemissnaughty wrote:

TALK TALK SUCK ..... this time spoke to someone who could speak english and got it cancelled and bill quashed , lets hope this time its CANCELLED

I hope so too.

But somehow I doubt it.

jimbo_the_jetset

Signed up mid december. Was connected and had modem soon enough in Jan. But in the end it was all too good to be true.

I had bad noise on my phone line and logged the fault numerous times. After many a text from talktalk saying we are investigating and we'll get back to you in 48hrs I called them. They said they'd fixed it. I told them they hadn't. they said they'd re-open the fault. Still no fix.

Again today they said they had fixed it when they clearly hadn't, why can't they send a bloody engineer round to check out these faults. Probably because they have to pay BT thats why!!

In the end i've cancelled with them today. Fair play to them though they refunded most of the payments i've made to date without much of an argument. Although I should probably hold comment until I get the cheque.

Gone with NTL on their 2 for £20 deal now. Only free calls at weekends but I just want a clear phone line and working internet!!

greennicola2005

:mad: I signed up with talktalk and had hell from beginning to end. Initially it was ok but broadband kept going off (once for a month, just before christmas!!) I phoned everyday, customer services was the worst I have ever encountered.
I am now with sky (who offer virtually the same service, if you have sky) and it has been a breeze. I also recommended my cousin and Grandad to talktalk and they both cancelled after being without phone and or broadband for over a month each, diabolical.

mingo_mango

:T I have obviously been one of the lucky ones although it was not easy getting it going. I applied beginning of last year and was told it would be on in April. I finally got connected in October after loads of phonecalls to incompetent foreigners who don't speak our language and read of a script. (They also use my name after every other sentence which is very annoying)

Eventually we had a date but they they cut me of a week before it was due to go on which was extremely inconvenient and when I complained was told basically tough. (although I dont think to this day I have ever paid my connection fee as I cancelled the direct debit before they could take it)

Have now been up and running for nearly six months and apart from the odd hiccup with the email and the connection which is no different than what I had with virgin, its been fine. I have probably jinxed it now. :j

Mingo mangoan avid fan

busabus

perardua wrote:

To see the results of Mcafees findings go to
http://www.siteadvisor.com/sites/talktalk.net

All that shows is there's a link on the website to another nasty website... I suggest you do not go to epicgals.com...

Your other points about mail security - who cares if they let a lot of things through? Everyone should be running antivirus locally! What would you rather do? Have the ISP pay for security software and pass the cost on to you, or you install any one of the free versions on your home PC? If you want an extra layer of protection from your ISP, pay for it!

Argghh, I being baited by a troll...

On a different note, I'd strongly suggest that no one uses their ISP's email, and instead uses something open and free like Googlemail or Hotmail. This way your email address is never tied to your internet provider, and can be used from anywhere.

danzimbo

Hello All,

Although I have been a regular to these forums, I havent had the wherewithall to post, but today that has changed thanks to TALK TALK.

I have been mainly satisfied with the service - applied for option 3 last june and was all up and running in Aug - not bad. Had an issue with them trying to get them to refund my 29.99 modem fee that I expressly told them I DID NOT WANT at the beginning....

However, when reviewing my online bill today, I have noticed that they have SNEAKILY added £5.00 to my account for "Security Premium Broadband". Well within 30 secs was on the phone speaking to their call centre in Joburg asking what this was all about. Turns out that it is to protect me against viruses and suchlike......I decided that I pay enough in annual subs to AVG etc to not want their new service that I had apparently opted for........:mad:

Anyway check your bills for this little "curveball" and get on to them to have it removed and credited...

There we go - first post - and not too bad:beer:

Heinz

busabus wrote:

On a different note, I'd strongly suggest that no one uses their ISP's email, and instead uses something open and free like Googlemail or Hotmail. This way your email address is never tied to your internet provider, and can be used from anywhere.

Totally agree with that - Googlemail no longer requires an 'invitation' either (see HERE).