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A tricky one. Need all you ebay experts help :(

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Comments

  • Hammyman
    Hammyman Posts: 9,913 Forumite
    hermum wrote: »
    I know with Paypal you only have to prove attempted delivery, I'm sure ebay will be the same.
    Sellers used to think they were being clever by refusing returns.

    As the buyer, Paypal are the only ones that matter because if they find in your favour you get your money back.

    As a seller, Ebay are the only ones that matter because if they find in your favour the seller loses the final value fees which will be significant on £450.
  • hermum
    hermum Posts: 7,123 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Hammyman wrote: »
    As the buyer, Paypal are the only ones that matter because if they find in your favour you get your money back.

    As a seller, Ebay are the only ones that matter because if they find in your favour the seller loses the final value fees which will be significant on £450.

    The OP opened the dispute in ebay not Paypal.
  • pinkshoes
    pinkshoes Posts: 20,657 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Don't forget to send it back either with a courier that provides an online signature, or special delivery. Make sure it's insured!!
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
  • HY91
    HY91 Posts: 83 Forumite
    Thank you all for your help, i will keep you all updated with any further updates.

    She cant refuse a return if thats what ebay tell me to :)

    I opened the case via ebay but i think once its escalated it goes to paypal (i think)

    Yes i intend to send back with special delivery as £450 is alot for anyone especially a STUDENT like myself :(
  • soolin
    soolin Posts: 74,878 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    HY91 wrote: »
    Thank you all for your help, i will keep you all updated with any further updates.

    She cant refuse a return if thats what ebay tell me to :)

    I opened the case via ebay but i think once its escalated it goes to paypal (i think)

    Yes i intend to send back with special delivery as £450 is alot for anyone especially a STUDENT like myself :(

    Ebay and paypal claims are completely different , if you opened it on ebay then it stays with ebay.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • HY91
    HY91 Posts: 83 Forumite
    oh are they? i didnt know. But according to ebay they have held the funds thats in the sellers account. Ill be happy if i get back what is mine.
  • meer53
    meer53 Posts: 10,217 Forumite
    Tenth Anniversary 10,000 Posts Combo Breaker
    If your dispute with Ebay fails, contact your Credit Card issuer. If you have proof that what you received wasn't what you ordered they can dispute this for you. It's a simple chargeback as long as you've returned the goods (or attempted to)
  • Happy_bunny
    Happy_bunny Posts: 442 Forumite
    edited 26 August 2011 at 9:53PM
    Quick note - a STUDENT buying a £450 bag? Might jack in the job and go and study something as i can't afford a £450 anything!

    (Sorry OP that's not meant as a personal dig!)
  • HY91
    HY91 Posts: 83 Forumite
    Yes thats my plan as i did pay on my credit card so i am covered there. Hopefully wont have to go down that road but if needs be then i will have to.

    happy_bunny- I know its alot of money but its something i really wanted but with birthday money and various other things i thought id treat myself.. what a treat i got... lol! Its fine not taken as a dig :)
  • Obviously_the_best
    Obviously_the_best Posts: 4,086 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Cashback Cashier
    Try collect+ or interparcel for returning it! Couriers are usually more reliable with tracking than royal mail!
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