HP TouchPad

kong247

TUS wrote: »

If you order on the HP website they will take the money from your card. They will then cancel the order as there is NO STOCK. It will take up to 5 days to get your money back.

Ask yourself - what's the point? You have been warned, that is all.

Please don't bother.

But if it's on a credit card then where's the problem, money out - money back in if they cancel, most don't CC charge interest for 30 days so I can't see the harm in people taking a chance, ok it may be a 1% chance of getting one but I know if I found out that HP sent out to people who ordered today and I didn't order one I would kick myself big time!

For those not sure if DSR would apply, I cannot see why on earth it wouldn't, it's the law - you are purchasing something online that you cannot see, you receive it, inspect it, you're not happy and send it back for full refund. Worst I can see is that you may have to pay return postage costs but worth the risk imo.

martin451

nice try:

email from HP

We have to inform you that your order 1223-2172... has been cancelled, because one or more of the products is no longer available for sale. Please accept our apologies that we were not on this occasion able to meet your requirements satisfactorily.

Any payment already made by you for this order will be credited to your account or to your credit or debit card.

dazleech

martin451 wrote: »

This is very strange... the 32GB versions are advertised on HP's site at the reduced price (£115) but none are available for purchase.

The 16GB appear to be available for purchase, but at £399 each???

Whaaaaat?

The 32GB is now available to add to basket, but has gone back upto full price.

SusanEB

kong247 wrote: »

But if it's on a credit card then where's the problem, money out - money back in if they cancel, most don't CC charge interest for 30 days so I can't see the harm in people taking a chance, ok it may be a 1% chance of getting one but I know if I found out that HP sent out to people who ordered today and I didn't order one I would kick myself big time!

For those not sure if DSR would apply, I cannot see why on earth it wouldn't, it's the law - you are purchasing something online that you cannot see, you receive it, inspect it, you're not happy and send it back for full refund. Worst I can see is that you may have to pay return postage costs but worth the risk imo.

Our charity's only got a debit card not a credit card, so we can't take the initial hit, even if they did refund...ah well...:(

mobile73

Just had the cancellation email so there goes that idea!

martin451

dazleech wrote: »

The 32GB is now available to add to basket, but has gone back upto full price.

Nope... the 32GB is still advertised at £115 on the HP Small Business site,
but the 16GB is now showing at £89, but when you add it to your basket it says item does not exist.

What are HP playing at?

SusanEB

mobile73 wrote: »

Just had the cancellation email so there goes that idea!

grrrrrrrr:mad:

Draconian

Just kidding! :mad:

I've just had the following email too:

martin451 wrote: »

nice try:

email from HP

We have to inform you that your order 1223-2172... has been cancelled, because one or more of the products is no longer available for sale. Please accept our apologies that we were not on this occasion able to meet your requirements satisfactorily.

Any payment already made by you for this order will be credited to your account or to your credit or debit card.

<SIGH> For a few minutes there, I felt like a person with a Touchpad on the way. I felt different. Colours seemed brighter... Too much?

So, it's clearly a waste of time. Back to the drawing board...

spart73

Dear Palm Eurostore customer,

We regret to have to inform you that Palm Eurostore will NOT now be in a position to fulfill orders that have been received for the HP TouchPad 16Gb WiFi ( Part Number: FB405UA#ABB ) or the HP TouchPad 32Gb WiFi ( Part Number: FB368UA#ABB ).

You will probably be well aware of the very high level of interest and demand for these products in Europe in light of what had transpired in the US where significant price reductions had taken place. We know a lot of you may also have placed orders in the expectation that a similar price reduction would have been announced in Europe. In good faith, and after communication with HP, we at the Palm Eurostore allowed pre-orders to be taken for these products at the standard price. We fully intended and expected to be able to fulfill these orders and if a price reduction were to be announced then we would have applied that new price to the orders.

A decision, wholly outside of our control, has been made which meant that this expectation will not now be met. This decision means that we can no longer obtain any inventory of these products. Therefore, regretfully, we have no alternative but to cancel your order for these products and to process a full and complete refund of your money ( for those orders where the funds have already been deducted ). You will receive an email directly when the cancellation takes place – we expect to have all orders cancelled before close of business Fri 26th August. Please note that your bank or card issuing bank may take up to several days to show this refund on your account or statement.

We offer you our sincerest apologies for what has happened and can only ask for your understanding of our actions in a confusing and evolving situation. Again I wish to re-iterate that we acted in good faith and tried everything we could to try to secure inventory for these orders – but to no avail.

Should there be any new developments in relation to these products becoming available – and we have no information to suggest that will happen - we will contact you directly and try to ensure you are given priority or special consideration in some way to obtain these.

Yours sincerely, Palm Eurostore, Customer Support Team

Customer Service staff will not have any further information - it will be communicated directly here on this page. Thank you for your patience.

No further update is expected on this item.

martin451

Draconian wrote: »

Just kidding! :mad:

I've just had the following email too:



<SIGH> For a few minutes there, I felt like a person with a Touchpad on the way. I felt different. Colours seemed brighter... Too much?

So, it's clearly a waste of time. Back to the drawing board...

Stay with it Draconian, we'll get you one yet!