HP TouchPad

jataayu

On Twitter Tesco was saying they are not refunding.

Source twitter UKTesco

danlat1415

prowla wrote: »

Nobody is forcing customers to pay anything...

They are when I phoned Play.com on Monday about the price reduction and they told me that they were aware of it and due to implement the reduction on tuesday - so I placed an order in good faith on tuesday at full price, thinking they would honour the reduction - but the greedy company decided to refuse to reduce the price when all their stock sold out by people like me who were given false information by them and they are trying to profit from their customers.
Play.com confirmed they source their stock direct from HP - so there should be no issue in their claiming their credit back for any difference they sell the units at.
For all we know, they're trying to sell them at full price, AND claim credit back from HP.

hawsecroft

jataayu wrote: »

On Twitter Tesco was saying they are not refunding.

Source twitter UKTesco

Yes they have said they are not doing direct refunds for those who have purchased at higher price.

The return and rebuy system still works provided you're inside their returns policy and they drop the price.

i.e. you've not opened the packaging and you're within 28 days of purchase

seequis

Folks... also remember the HP Pre 3 will be coming out too this weekend... approx £50 quid - the phone will be given the same price drop as the tablet. There is another thread on this where I have given details... just to keep you all in the loop and give you the chance of getting one...

After the HP Touchpad... now the HP Pre 3 Smartphone. £49 down from £400! Sim Free!

Rhiannon01

hawsecroft wrote: »

Of course it is a gamble that they would give you the difference on a previous purchase, I completely agree. But there is no risk in getting your money back and going back to square 1.

However it isn't so much a partial refund that people are after here:

1) We've purchased items this week at full price.

If the stores (e.g. Tesco) drop their prices within the next 28 days then...

2) we can return our devices for a full refund

3) repurchase the same device at the new reduced amount.


I've written a few things here tonight & have stated that if you don't open it Tesco will give you money back. I still didn't want to chance it though. It's a lot of money to me & I would rather as I did wait to buy 1 on the cheaper price.

Some people bought at full price and expect to get price difference. This is the gamble.

Was talking about retails in general not just Tesco

hawsecroft

Rhiannon,

Yes I understand. Would be nice if there was one central location that just said X many Touchpads are still in circulation and they are with Y retailer and they will be sold at Z price.

Oh we can dream...

spikejrt

danlat1415 wrote: »

They are when I phoned Play.com on Monday about the price reduction and they told me that they were aware of it and due to implement the reduction on tuesday - so I placed an order in good faith on tuesday at full price, thinking they would honour the reduction - but the greedy company decided to refuse to reduce the price when all their stock sold out by people like me who were given false information by them and they are trying to profit from their customers

The problem with this flash sale is that is has created such wide national attention that the sheer number of people trying to buy one, and the speed they are doing it at has obviously caught alot of companies out and I'm not convinced that there has always been an 'official line' handed out by the management at the top for staff to pass on.

People must remember that if they have purchased an item at full price (despite any verbal 'agreement') then that price is the one they have to pay, unless they are lucky enough to get a refund for the difference ala Argos or Comet, say. I mean, I don't buy my shopping in Sainsbury now in the hope that in a few days time it'll be cheaper and go back and claim the difference.

The uniqueness of this case has seemingly made people go a bit radio and overlook the obvious.

(Not a personal attack, just saying in general!)

Zither

jataayu wrote: »

On Twitter Tesco was saying they are not refunding.

Source twitter UKTesco

Yah, I saw the same the same tweet...

Rhiannon01

Zither wrote: »

Yeah totally, it's really shown how weak the infrastructure of the majroty of the internet is. Even Amazon barely held it together. I've read several posts noting the irony that HP will have provided many of these servers!

I figured when Argos announced their reduction Tescos would have too - seemed like one of the last major retailers to drop their prices. Have also read a couple of comments noting that Tesco removed its price match comparison with Currys when the Touchpad deal was announced. I can't personally substantiate that though.

If that's true about dropping price match that's so bad.

I guess if they get a load of TP's back I guess they could sell them at slightly discounted price & they would still go. Some people are paying up to £300 on ebay. Also not all retailers stuck by the price some added a little extra. We paid more than USA also

Hp servers :rotfl:

MoneySavingUser

Zither wrote: »

Yah, I saw the same the same tweet...

UKTesco Tesco Customer Care @



@androidgenus Hi there, we are not planning any refunds on HP Touchpad orders. The product is now discontinued.