Halifax appear to have migrated to Lloyds TSB today

Saints2011

MoneySaverLog wrote: »

Interesting I just called HBoS and they say they don't have access to Lloyds details either. Something fishy here..

Its quite simple.

Halifax staff are currently taking Lloyds TSB calls using Lloyds TSB systems, so when in September the merge happens Halifax staff will know how to use the systems but just using there own products again...

dobsoncrew

In plain english more job losses/cuts at both banks. More people out of work through no fault of there own

dobsoncrew

More benifits from the certain banks will most probably be lost. For example the £5 per month for paying in £1000 at halifax. As they will most probably change the T&C's again to suit them

Dr_Cuckoo3

opinions4u wrote: »

Halifax branches don't operate on a "behaviour score" system. They do have a suite of guaranteed products specific to the customer in front of them. Doubtless formulated in a similar way to a "behaviour score" - but a much more concise way of presenting things.

I don't agree with you regarding the Halifax behaviour score and I believe that Halifax have used behaviour scoring on a 1 -10 level within the last 10 years (possibly called profitability indicator)

I think that you've worked for this bank for over 10 years so the possible explanations are that the information is only available to certain staff or that you were at Bank of Scotland at the time rather than Halifax as I do not think that they used behaviour scoring

I appreciate that front line staff will see guaranteed products

opinions4u wrote: »

But if a Halifax customer calls, the Lloyds TSB data will not appear on the screen when the customer details are submitted.

But the ability to switch brands will exist if the next customer to call is Lloyds TSB. This will eventually apply to all call centres allowing the flexibility to shift resource across brands as and when required.

Yes , what about the customer who has forgotten their account number and requires a search using name and address ? (Halifax branches can search using name and address)
The customer may have accounts with several banks/brands and the bank employee will be aware but will have to view each holding separately you suggest

I don't think that C&G can perform administration on Lloyds TSB accounts despite using the same computers

opinions4u wrote: »

Correct. That will have to change at some point.

Likewise , Lloyds TSB Scotland

dawyldthing

this must be why the accounts interest has been lowered in the last few weeks

savagej

I know that the data protection statement changed a while ago to allow for cross searching within the entire group when opening / administering accounts, but I know that the right of off-set was not implemented between LloydsTSB and Halifax / Bank of Scotland. So you could get declined when applying for a product with the other bank due to a bad debt but not have it taken off of your exisiting account if you already have one.

MoneySaverLog

savagej wrote: »

So you could get declined when applying for a product with the other bank due to a bad debt

Not so according the Lloyds TSB, I have a brilliant internal score with Lloyds despite old settled debts with The Halifax. Lloyds will only see external bad data from a Credit Reference Agency, that puts a block on access to any new credit products with Lloyds.

savagej

That is not what their data protection statement says when you apply for an account, it says you are giving permission for information to be shared group wide and for data matching purposes to so I have thought they would have not viewed a bad debt with another arm of the business in a good light. However, you have settled yours which is not the same thing, they can drop off of CRA database and the group still holds the data even when the debt was unpaid. Banks do not get rid of their data after 6 years, as CRA's stop publishing the data after that time (where or not they still keep it is up for debate).

casper_g

dobsoncrew wrote: »

More benifits from the certain banks will most probably be lost. For example the £5 per month for paying in £1000 at halifax. As they will most probably change the T&C's again to suit them

You realise "they" chose to introduce the reward account (with £5 monthly payment) because it "suited them" in the first place, right? They didn't do it because they liked you so much.

MoneySaverLog

casper_g wrote: »

You realise "they" chose to introduce the reward account (with £5 monthly payment) because it "suited them" in the first place, right? They didn't do it because they liked you so much.

And likewise when they stop the reward payment, they do realise that I'll choose to leave them because it will suit me, not because I liked them so much :rotfl: