Energy Misselling guide discussion

edited 9 August 2011 at 7:06PM in Energy
66 replies 16K views
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  • Looked at your profile... couldn't find an email address there. I want to send you a spread sheet showing billed units & dates and metered units and dates between actual meter readings on 9/9/10 and 30/10/11.
  • Former_E.ON_Company_Representative:_MalcFormer_E.ON_Company_Representative:_Malc Organisation Representatives - Private Messages may not be monitored
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    Hi Sleepless

    It's under Biography - [EMAIL="WebForumAdvisors@eonenergy.com"][email protected][/EMAIL]

    Look forward to receiving details.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE"
  • BG1888BG1888 Forumite
    12 Posts
    Hello all, hope this is in the right thread.

    I switched from SP to First Utility a few months ago. I received a final bill from SP saying I owed gas and electricity amounts and these were itemised on the bill and I paid them in full. However there was another amount on the gas bill which said 'amount owing from previous bill £49.75'. Well I never received any previous bill with this amount and in fact the previous bill said outstanding balance £0.00. This £49.75 is not detailed on the latest bill (not itemised or showing what dates it refers to). I have asked SP about 5 times if they would please provide me with the itemised bill for this amount but they ignored me and have now referred it to their collections dept. I rang collections and explained that I have been given no proof of owing this amount and they said they would send me the bill. The bill arrived but it was a duplicate of the final bill, showing the amounts that I owed that were itemised (and also showing that I had paid this!!) but still has this mysterious amount 'from previous bill' and is still not itemised.

    Scottish Power have been absolutely shocking in the handling of my account since I moved into my new house in Jan this year. If I told you everything they had done you would not believe me! But I have kept proof of everything incase the matter needs to be referred to the Ombudsman.

    Am I right so far in not paying this amount if there is no proof? ANy suggestions on how to get someone to actually listen to me at SP?

    Thank you.

    G
  • This is my first time on this forum and I was hoping to get some advice.

    Last year I entered exact details into a cost comparison website. I was told I could get a dual-fuel deal with Npower for £120 per month. I was slightly baffled as I was paying £160 per month with SSE and I had thought that was a pretty good deal. After I had accepted the deal on the website, I was phoned by Npower to go through everything and the lady from Npower confirmed that yes, £120 per month is all I would be paying.

    Fast forward one month and my payment had increased to £144 per month. A bit annoying but still less than I was paying before so I thought nothing of it.

    Fast forward another five months and my payment has now been increased to £225 per month. I have used an almost identical amount of energy as I used with SSE last year and the price I was quoted from Npower was also based on these figures.

    My contention is that Npower quoted a ridiculously low price that they knew was far too low in order to steal a customer from a rival and then let them run up a huge bill then increase their payment from it's original £120 to £225 per month.

    I feel I have been massively duped and wondered what, if anything, I can do about it.

    All help is greatly appreciated!
  • thebigtee wrote: »
    This is my first time on this forum and I was hoping to get some advice.

    Last year I entered exact details into a cost comparison website. I was told I could get a dual-fuel deal with Npower for £120 per month. I was slightly baffled as I was paying £160 per month with SSE and I had thought that was a pretty good deal. After I had accepted the deal on the website, I was phoned by Npower to go through everything and the lady from Npower confirmed that yes, £120 per month is all I would be paying.

    Fast forward one month and my payment had increased to £144 per month. A bit annoying but still less than I was paying before so I thought nothing of it.

    Fast forward another five months and my payment has now been increased to £225 per month. I have used an almost identical amount of energy as I used with SSE last year and the price I was quoted from Npower was also based on these figures.

    My contention is that Npower quoted a ridiculously low price that they knew was far too low in order to steal a customer from a rival and then let them run up a huge bill then increase their payment from it's original £120 to £225 per month.

    I feel I have been massively duped and wondered what, if anything, I can do about it.

    All help is greatly appreciated!


    Did you enter your consumption in KWh?

    You can't have been missold anything from npower. The price comp site will tell you what you will pay per KWh for your energy. If you use more, you'll pay more.

    Misselling refers to people having been lied to on the doorstep about their payments. It's possible, but incredibly remote that the price comp site had bad data that day, so your complaint would be with them.
  • Please can someone try and helps us we have been trying to get a refund of £2.600 plus from npower for 3 years. Npower was taking 258.00 a month from our bank for quite some time without us knowing.npower sent us a letter saying that we was going to be refunded within 28 days but 28 days came and went and still no refund then npower are saying the letter was sent out by mistake. We have gone down the line of complaint ECG and got no where
  • SystemSystem Forumite
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    Doodles99 wrote: »
    Please can someone try and helps us we have been trying to get a refund of £2.600 plus from npower for 3 years. Npower was taking 258.00 a month from our bank for quite some time without us knowing.npower sent us a letter saying that we was going to be refunded within 28 days but 28 days came and went and still no refund then npower are saying the letter was sent out by mistake. We have gone down the line of complaint ECG and got no where

    Are we talking about a credit balance here which is based on actual meter readings? If so, and if you are 100% sure of your facts - and have the paperwork to prove it - then take NPower to the Small Claims Court. That will get their attention.

    https://www.gov.uk/make-court-claim-for-money/overview
  • sephirasephira Forumite
    57 Posts
    Tenth Anniversary 10 Posts Combo Breaker
    Hi folks.i hope someone will help with my question.if energy company sends you wrong bill and you provided correct meter readings, and bill is in big credit due to their mistake, who is responsible? I complained to them that they must have some sort accounting mistake, but they still insist its correct. What to do next?guy in customer services rudly said that we are not better that specialist who apparently checked it and thinks its still correct. No idea what to do as I complained already and they have none of it.
  • edited 19 March 2015 at 11:59AM
    maria_the_rosemaria_the_rose Forumite
    2 Posts
    Sixth Anniversary Combo Breaker
    MoneySaving Newbie
    edited 19 March 2015 at 11:59AM
    Thank goodness for MARTIN lEWIS, I too have received a bill for duel fuel asking me for 422.36 from January 2013! I was contacted initially by phone and asked who my supplier was and did I want to save money paying by DD . NPower told me that I could pay
    36.00 a month saying that they can save me money as I was with BGas at the time, apparently they knew I was using a bit more than I could cover by the DD so instead of increasing it, they left it until I moved to Scottish power .
    cheek and dishonesty is all I can say about it now.
    I am presuming that if I don't pay this money they will send details to the debt recovery, however after contacting them, my account was closed so how the heck can I win?
  • Jujudrops1960Jujudrops1960 Forumite
    1 Post
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    MoneySaving Newbie
    Hi, I am new to this so forgive me if I get anything wrong.
    I was wondering if anyone knows if being told that British gas would move my meters outside free of charge if I switched to them is covered by the mis-selling of energy? I was promised this by someone in the street in Derby, but BG won't move the meters (They are in dangerous positions) and just say that I shouldn't have been promised that.
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