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Energy Misselling guide discussion
edited 9 August 2011 at 8:06PM in Energy
66 replies 16K views
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I switched from SP to First Utility a few months ago. I received a final bill from SP saying I owed gas and electricity amounts and these were itemised on the bill and I paid them in full. However there was another amount on the gas bill which said 'amount owing from previous bill £49.75'. Well I never received any previous bill with this amount and in fact the previous bill said outstanding balance £0.00. This £49.75 is not detailed on the latest bill (not itemised or showing what dates it refers to). I have asked SP about 5 times if they would please provide me with the itemised bill for this amount but they ignored me and have now referred it to their collections dept. I rang collections and explained that I have been given no proof of owing this amount and they said they would send me the bill. The bill arrived but it was a duplicate of the final bill, showing the amounts that I owed that were itemised (and also showing that I had paid this!!) but still has this mysterious amount 'from previous bill' and is still not itemised.
Scottish Power have been absolutely shocking in the handling of my account since I moved into my new house in Jan this year. If I told you everything they had done you would not believe me! But I have kept proof of everything incase the matter needs to be referred to the Ombudsman.
Am I right so far in not paying this amount if there is no proof? ANy suggestions on how to get someone to actually listen to me at SP?
Last year I entered exact details into a cost comparison website. I was told I could get a dual-fuel deal with Npower for £120 per month. I was slightly baffled as I was paying £160 per month with SSE and I had thought that was a pretty good deal. After I had accepted the deal on the website, I was phoned by Npower to go through everything and the lady from Npower confirmed that yes, £120 per month is all I would be paying.
Fast forward one month and my payment had increased to £144 per month. A bit annoying but still less than I was paying before so I thought nothing of it.
Fast forward another five months and my payment has now been increased to £225 per month. I have used an almost identical amount of energy as I used with SSE last year and the price I was quoted from Npower was also based on these figures.
My contention is that Npower quoted a ridiculously low price that they knew was far too low in order to steal a customer from a rival and then let them run up a huge bill then increase their payment from it's original £120 to £225 per month.
I feel I have been massively duped and wondered what, if anything, I can do about it.
All help is greatly appreciated!
Did you enter your consumption in KWh?
You can't have been missold anything from npower. The price comp site will tell you what you will pay per KWh for your energy. If you use more, you'll pay more.
Misselling refers to people having been lied to on the doorstep about their payments. It's possible, but incredibly remote that the price comp site had bad data that day, so your complaint would be with them.
Are we talking about a credit balance here which is based on actual meter readings? If so, and if you are 100% sure of your facts - and have the paperwork to prove it - then take NPower to the Small Claims Court. That will get their attention.
36.00 a month saying that they can save me money as I was with BGas at the time, apparently they knew I was using a bit more than I could cover by the DD so instead of increasing it, they left it until I moved to Scottish power .
cheek and dishonesty is all I can say about it now.
I am presuming that if I don't pay this money they will send details to the debt recovery, however after contacting them, my account was closed so how the heck can I win?
I was wondering if anyone knows if being told that British gas would move my meters outside free of charge if I switched to them is covered by the mis-selling of energy? I was promised this by someone in the street in Derby, but BG won't move the meters (They are in dangerous positions) and just say that I shouldn't have been promised that.