thebigtee wrote: »
This is my first time on this forum and I was hoping to get some advice.
Last year I entered exact details into a cost comparison website. I was told I could get a dual-fuel deal with Npower for £120 per month. I was slightly baffled as I was paying £160 per month with SSE and I had thought that was a pretty good deal. After I had accepted the deal on the website, I was phoned by Npower to go through everything and the lady from Npower confirmed that yes, £120 per month is all I would be paying.
Fast forward one month and my payment had increased to £144 per month. A bit annoying but still less than I was paying before so I thought nothing of it.
Fast forward another five months and my payment has now been increased to £225 per month. I have used an almost identical amount of energy as I used with SSE last year and the price I was quoted from Npower was also based on these figures.
My contention is that Npower quoted a ridiculously low price that they knew was far too low in order to steal a customer from a rival and then let them run up a huge bill then increase their payment from it's original £120 to £225 per month.
I feel I have been massively duped and wondered what, if anything, I can do about it.
All help is greatly appreciated!
Doodles99 wrote: »
Please can someone try and helps us we have been trying to get a refund of £2.600 plus from npower for 3 years. Npower was taking 258.00 a month from our bank for quite some time without us knowing.npower sent us a letter saying that we was going to be refunded within 28 days but 28 days came and went and still no refund then npower are saying the letter was sent out by mistake. We have gone down the line of complaint ECG and got no where
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