Energy Misselling guide discussion

edited 9 August 2011 at 7:06PM in Energy
66 replies 16K views
24567

Replies

  • diamonddiamond Forumite
    132 Posts
    Part of the Furniture Combo Breaker
    Hi Amanda,

    Well no joy, albeit the customer service rep was very nice she has basically said that there is nothing on the system to say I spoke to Pam (that is the name of the rep I wrote on the piece of paper when I initially called) and the only way they could help me is if I can find a telephone bill!!!

    This is crazy, I don't have time to trawl my bills and it's unlikely I would have called an 0845 number, I normally use saynoto0870 so heavens knows what the number would have been, it's also possible I could have called from work, so even less chance of proving it.

    Guys - any suggestion of what to do next? Should I contact the Energy Ombudsman?

    Natasha
    Dreaming about 20/20 vision :rotfl:
  • E.ON_Company_Rep_ChrisE.ON_Company_Rep_Chris Organisation Representatives - Private Messages may not be monitored
    145 Posts
    Hi Natasha

    I agree, that really does seem a long shot. :( Did you speak to a manager when you called?

    If you want to email me, (the email address is in my bio) with your account details, I'll take a look for you and see what I can do to help.

    The Energy Ombudsman won't be able to help until you've followed our complaints process. If we don't get it sorted within 6 weeks of you raising a complaint then you can certainly refer to them.

    Once I have your details, I'll get you a copy of our complaints procedure so that you have all the info.

    Really hope we can get this sorted. :)

    Amanda
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE"
  • diamonddiamond Forumite
    132 Posts
    Part of the Furniture Combo Breaker
    Amanda really helped me out, I can't thank her enough, it brought me to tears and that is saying something cuz I I am a pretty tough cookie!

    E-on is a blatantly huge corporate company but it was so nice to be reassured that there are some real people who genuinely want to help you and Amanda is one of them.

    I feel so relieved and glad I posted here, I can sleep at night now!

    Thanks Amanda you're an :A

    Diamond
    Dreaming about 20/20 vision :rotfl:
  • E.ON_Company_Rep_ChrisE.ON_Company_Rep_Chris Organisation Representatives - Private Messages may not be monitored
    145 Posts
    So glad I could help diamond :j

    Thanks very much for taking the time to post an update on here.

    Hopefully be plain-sailing from now on but keep me posted :D

    All the very best

    Amanda
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE"
  • hi i recently switched over to e-on and im putting loads in my electric and im on benefits,so i phoned them this morning ,they say im on a rate 2 when i should be on rate 1 i asked if i was entitaled to any money back but they said no because i came to them on rate 2.IM NOT SURE WHAT TO DO ,DO I PHONE BRITISH GAS who i was with before and ask why they never spotted i was on rate 2 when they came to check my meter and ask them if they will give me any money back HELP PLEASE I DONT NO WHAT TO DO
  • Hi,
    about 2 years ago, sometime in 2009- probably feb, March, 2 EDF salesmen knocked at our door. As they were saying that their energy is much cheaper (than our british gas) and we are on low incomes ( as well 1 member unemployed at the time) we were interested and gave them name and exact address that we want more info... to be sent to us.

    After this nothing happened but about 2 -3 month after we got bill with changed supplier - already EDF even when not asked to switch. To our surprise, the bill for period march - june was much higher than our winter bill, despite not heating from april. The same happen with electricity.( and I know a few people that after switching their bill sudenly was huge).

    we phoned them and complained but all what we got was that we ,,have to pay the bill,, because ,,the reading was correct,, and they threatened us with disconnexion if will not pay asap. they refused to negotiate, did not do anything to resolve ,,switching,, as well ,,misbilling,,.

    I went to CAB for advice, they printed me some guide and even i again complained to edf- on the phone,and asked about application to EDF energy trust ( info provided by CAB) i was refused and they did not deal with complaint.

    I asked them to switch back to BG where we were before - they refused that because we were in arreas, they would not allow us to go back.( arreas due to sudden huge bill - of £425 for 3 moth !!!)plus elecric - about 185 for 3 month!

    We contacted them on a few occasion but always were threatened with disconnection, they never dealt with the complaint..so, finally, had to pay all money back...as no hope left....

    Since that time, we managed to move gas back to BG but electric is still with EDF.

    Is it still possible to do anything about this? I have kept all bills with usage details, and noted down when we spoke to them..always without success....

    IS THERE ANY HOPE TO GET ANY COMPENSATION?ANy money back? They never provided details of new tarrif, any info, and we found ourself switched....the name and adress given to them was to get more info about their tarrif...

    Thanks for your advice.
  • dogshomedogshome Forumite
    3.8K Posts
    Part of the Furniture 1,000 Posts Name Dropper
    ✭✭✭✭
    I'm afraid that phoning EDF's Customer Service Desk wasn't the best way of dealing with this as the staff have very limited authority and access to information, and the only thing they could see on their screen was DEBT

    WRITE to EDF and head the letter COMPLAINT, setting out the history of this mis-sold Switch.
    By doing this you move the problem up to people who have the authority to deal with it and have opened up the path to involve the Ombudsman if you don't get a satisfactory answer in 6 weeks

    It's good that you have cleared the debt as that puts your Complaint onto a serious footing, and not just a whine from a customer trying to wriggle out of a debt
    Good Luck
  • I was with British Gas and around the dates mentioned in this article, I had a doorstep visit from and EON salesman who claimed they could give me cheaper bills, so I switched, only to find that my following winter bill was Approx £200 more expensive that the previous British Gas one. I was aware that prices had risen, but I was sure it should not have made as much difference as it did, so I lodged a complaint with them, over the phone. It cost me to make the phone call and I ended up arguing with the lady on the other end as, at first, she said she thought I had a case, then after speaking to her manager, she came back and said I didn't. I said I wanted it investigating further and have heard nothing since. That was around Oct 2009. So they were all at it. I am now with Southern energy, who I have found to be probably one of the best energy companies I have dealt with up to now.
  • Seems more people having problems with E.ON than most other energy comapanies, altho...there is not much between them service-wise. The main problem IS the rising cost of fuel.
    I had a fixed rate contract with E.ON/AgeUK that [apparently] finished in September. I was put on another tariff and told my DD neede to be increased due to my increased usage...when my usage had decreased and would continue to decrease as E.ON had not considered my regular meter reads.
    They agreed to raise DD to £90 for 2 -3 months and monitor the usage, which they did not.
    In December I had another letter identical to the September letter stating they were going to almost double my DD to £167.00 monthly!! Frightening that they can just do that. I have emailed and NOW been told that my usage has not increased, it IS the increase in prices that ccounts for the vast increase. I have now Switched to SP and cancelled the DD to E.ON as I may go overdrawn @ £167.00 DD monthly. SP DD same as my old E.ON DD @ £90.00. With the Holidays I have not had a response from EON and have anyway also contacted the Ombudsman by email. The Ombudsman seems to be overwhelmed with complaints so have to worry longer. Just how much MORE is fuel going to rise? I am sure most people have cut down on their usage even more, I no longer use my dishwasher and have increased back pain from standing to wash up. Have scrapped 2 freezers and can no longer stock up on supermarket Offers. Do all washing on 30* except 1x monthly.
  • We received a knock at the door in August 2010 from a Scottish Hydro rep. We duly switched onto a fixed tariff, because it seemed cheaper. Eight months later, our DD went up from £50 to £70 for the gas. Electricity stayed the same.
    My questions are:

    What evidence would we need to prove that we had been missold? We've got some scrappy workings out - done by the rep - on the back of a piece of paper, but they don't really prove anything as far as I can see.
    From what I can remember, we were told that the gas would work out cheaper, but that the electricity would probably be about the same. I don't remember Martin Lewis' name being used and that's the bottom line isn't it? Remembering a conversation from about 18 months ago. Working out whether or not one has lost out financially, is very difficult to prove, especially as fuel prices rose so steeply during this time.

    Any thoughts on this from anyone?
This discussion has been closed.
Latest MSE News and Guides