EON Saveonline 3 & Saveonline 9

E.ON_Company_Representative:_Helena

chris_k wrote: »

Helena,

My saveonline 2 ended on the 31/8/11 and have been transferred to Energyonline. I am looking at the Savelonline 9 tarrif. If I change to this product will I still receive the discounts on my final bill as the T&Cs say you don't. I would hope that you wouldn't class this as a "final bill" as I am staying with you and the 6% DD, 2% dual fuel and 17.4% promotional discount would be applied from the date of my last bill to the end of August.

Could you please confirm. Thank you.

Hi chris_k,

Changing from one tariff to another doesn't produce a final bill, so you will get all of your discounts as normal.

You can change to the SaveOnline 9 tariff via your online account, it also be best to pop your readings on at the same time.

If you need any more info, just shout up.

Helena

rooo

Just checking my account as normal and noticed this new product was available. Seems a good saving over the SaleOnline3 so have swithced.

My Saveonline3 contract ends on 31st Oct, but didn't get any notice about being charged a cancellation fee when I switched.

~Chameleon~

I'm not a happy bunny right now!!!

I phoned to switch from SaveOnline 3 to SaveOnline 9 tariff a few weeks ago now, it was due to be switched on Sept 13th. However, today I received a letter welcoming me to E.ON EnergyOnline tariff, which is not only more expensive but I find the SaveOnline tariff has since been withdrawn!!! :mad:

Keith

Have you checked your account online? The standard letter could be printed weeks in advance by a third party.