[CLOSED] Samsung 28'' Pure Flat Widescreen With Integrated Freeview TV + Cabinet £33

bs7

looks like that's going to be the only avenue to pursue, this is the only response i'm getting to any enotes on the topic now:

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[/font][font=Verdana, Arial, Helvetica, sans-serif]Thank you for your response. If you wish to take matters further as per my response you may wish to take advice from the local Authority, or from your solicitor first.[/font][font=Verdana, Arial, Helvetica, sans-serif]

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blueghost

latest reply:

Dear XXX,

Samsung 28” Pure Flat Widescreen Television.

The price advertised of £28.08 excl vat represented in law an “Invitation to treat” It was not an offer to sell the Television.

It was obvious to all concerned that the figure given was incorrect. Our Terms and Conditions permit us to decline to supply any particular item. In this instance no contract was made and this company has no liability to you

Our local Trading Standards Authority has been notified of the error, you therefore may wish to take advise from the local Authority, or from your solicitor before taking this matter any further.

Yours sincerely,

XXX
Ebuyer Customer Resolution Team.

My response:

Quote:
"It was obvious to all concerned that the figure given was incorrect."

It wasn't obvious to you 'effort' to check prices are correct on the website, such a massive difference shows no effort can be made at all to check prices are correct.

Term 2.3 begins with:
"Every effort is made to ensure that prices shown on the Supplier’s website are accurate at the time you place your order."

The fact that this price was allowed to go live on the website shows how little, if at all any, effort is put into showing correct prices.

Quote:
" In this instance no contract was made and this company has no liability to you"

Accorfing to term 1.2:
"1.2 No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds). Once the Supplier does so, there is a binding legal contract between us."

A contract WAS made according to term 1.2. This is because you had received all funds requested, as shown on my credit card statement, and you had accepted the order - according to term 1.3 'acceptance' is termed to be having taken all funds and recieved an acceptance email from yourselves - both of which happened.

Quote:
"Our Terms and Conditions permit us to decline to supply any particular item."

Can you please tell me where your terms and conditions explicity state this. This is just for my reference.

I will be taking this matter to my local trading standards in due course for further clarification, but could you please respond to the points and questions raised if it is possible for you to do so.

Thank you.

I will be contacting trading standards about this issue later in the week and see what happens from there

amit_1

so r they sending the tv then

amit_1

just checked my statement and they have refunded my my money but the money did go into ebuyers account which means that the funds did clear so they have broken the T&C

im333

MSE LURKER is UNBELIEVABLY sad - going to the effort of actaully fabricating a letter from Ebuyer and passing it off as one he's received.

GET A LIFE

And stop infecting MSE usrer's computers with malicious viruses.

shrek101

I think the only way we are going to settle this is take them to the small claims court. Obviously give them every opportunity to come to an agreement.

However there Terms and Conditions are worthless, they dont even abide by them, themselves. Shame on Ebuyer

amit_1

ELMER_RUSK wrote:

Just received the following email....Yeh! Mse Power!!!


Dear Mr Elmer Rusk


Your Original Order Ref:-***********

We are pleased to tell you that We will offer the Samsung 28'' 100 Hz Pure Flat Widescreen With Integrated Freeview TV + Cabinet
(QuickFind: 86649) at the advertised price of £28.08 + Vat to all of our customers who ordered the Tv and Cabinet.

The resolution of this matter has been a top priority for us. One of our
company's core principles is our commitment to our customers, even in
difficult situations like this one.

As you know, a mistake on our website allowed a number of customers to order the Samsung 28” 100 Hz Pure Flat Widescreen with Integrated Freeview TV + Cabinet at an incorrect price of £33. Despite the incorrect listing, We will offer the TV and cabinet at the advertised price of £28.08 + Vat.

As noted in previous communications, your credit card has been refunded.

If you would like to purchase the Samsung 28” 100 Hz Pure Flat Widescreen with Integrated Freeview TV + Cabinet, along with delviery, for £28.08 + Vat, please follow the instructions below. Please note that the closing date for this offer is 14th March 2005.

Once again, we apologise for the inconvenience caused to you by these
exceptional circumstances and appreciate your continued patience in allowing
this matter to be resolved.

Yours sincerely,

ARTE GRAY BSD DE

Regional Business General Manager & Vice President



HOW TO CLAIM:-

1. Call our special Freefone hotline (see 5 below). We expect the next few
days to be really busy, but we will keep the lines open until March 14th,
2005 so there is plenty of time to take up this offer.

2. We will start to ship orders from March 11, 2005. Please allow up to
28 days for delivery.

3. Please have this email to hand when you call. Our representative will
ask you to confirm:-
* Your original order reference (for each order you have placed)
* Your name and email address
* The quantity you ordered
* The delivery address
* Your credit card details

4. Please note
(i) the provision of your credit card details will constitute your
acceptance of the proposal in full and
final settlement of any claim you may have against any our company
and/or Link Network Ltd.

(ii) this offer is personal to you and is non-transferable
(iii)this offer shall be subject to our terms and conditions of
sale, save as where expressly varied by the terms of this offer. A copy of the terms & conditions is available at:-

*** link edited out by Board Guide ***

5. The Freefone number is 0800 281 487

You may call until March 14 2005
Our call centre hours are Monday to Friday 9 a.m. to 5 p.m.

IMPORTANT:-

In anticipation of an initial high level of calls we have extended call
centre hours to minimise extended call waiting in the first few days.
We request that you call our number on:

Tuesday 8th March between the hours of 0900 and 1300
.
Alternatively please call at your convenience.

how did u get this no 1 else got this e-mail yet

im333

think about it - he's full of sh*t

shrek101

amit_1 that is a hoax from a little child who has nothing better to do than antagonise people and spread viruses.

ROCKINGHAM

Don't you just love their responses - it was obvious to all concerned except them cos they kept restocking. Helped our case no end. How can they argue an obvious pricing error - I don't think they actually read what they have written.