KKO Mobile charges ???

kirstyb78

Hi - Furious, I have been a vodafone customer for over 10 years now. In November 2013 I noticed I had been charged £18 (£4.50 per week) from a company called KKO Mobile. I had a lenghtly conversation with Vodafone where I stressed I had never heard of said company, I certainly had never subscribbed to anything, I have no idea where this company obtained my details, to be fair to Vodafone after a half hour battle on the phone they agreed to refund my charges for November and I asked them to help ensure this never happend again. I have now been charged again by KKO Mobile for December again I called Vodafone, after another half hour battle on the phone, my costs were refunded but I was told there was nothing they could do to stop my incurring these charges going forward, not happy I demanded to speak to a manager and after another 20 or so minutes on the phone was advised they would investigate further and contact me, except no one has and my January bill is in, and yep - I've been charged again by KKO. I googled Vodafone/KKO/Complaints and this thread was top of the list. After reading the attached it looks like Lee from Vodafone maybe able to help ? I have followed what other members have done, and E-mailed you Lee with WRT135-MSE in the subject line, I have received a reference back from Vodafone being #5911455 anything you can do to help me would be appreciated, I really do not wan't to leave Vodafone after all these years but will have no option if this continues. Thanks

Vodafone

Hi kirstyb78,

Thanks for making me aware of this.

I've received your email and will get back to you as soon as possible.

Kind regards,

Lee

Web Relations

Vodafone UK

andynshaw1

I have just posted on my Facebook page - I am furious too

Sorry to go on about this... but KKO Mobile started charging me £4.50 per week on my O2 mobile contract for services that I have not subscribed to - something like a click on a banner in an app can do this - this can quite easily happen by accident. It signs you up for wallpapers/ ringtones and that kind of thing none of which I am at all interested in or have ever received.

A quick look on google shows this is happening to thousands of people and his been for years. O2 are not interested and also will not turn off premium content to stop this happening in future. Their complaints department say they will 'register my feedback' which sounds like a fob off if ever I heard one. KKO owned by a company call Cellfish must be raking it in. £4.50 a week for 3 months is not life changing but I'm !!!!ed off that they can get away with it and no-one seems to be able to do anything. All the mobile providers co-own the company (Payforit) that is responsible for taking these sorts of payments so has no interest in stopping it happening

- anyone got any suggestions?

andynshaw1

O2 online complaint chat got me nowhere and when I got a call back from O2 this also got me nowhere - anyone any suggestions?

Shamy: Thank you, You're being charged for premium rate texts (the interactive services on your bill). You normally get them from other companies for things like ringtones and chat services. To stop them, text STOP to the number they came from.
Shamy: The short code from which the messages are received is 30020186.
Shamy: This stands for KKO/Download of logo, ringtones, videos etc.
Andy Shaw: I did that - but I never knowingly subscribed to these services in the first place - I received a text from them but it looked like spam and I didn't want to reply to it as I didn't want them to have my number and start charging me. - can you tell me how they got to charge money to my bill? Thanks
Andy Shaw: This must be a scam ?
Shamy: Andy unfortunately your subscribe to this service unknowingly.
Andy Shaw: I do not want to subscribe to anything like this again - can u block this sort of thing from happening again?
Shamy: We can not manage premium services as the customer subscribe to these themselves, I'll advise you to send a text STOP to 61973 immediately.
Andy Shaw: Have you heard of this happening before? - when I searched on Google there were thousands of similar cases - it is a scam and I would expect O2 to protect my account from this sort of thing. It is like digging a hole in the road and waiting for your customers to fall in and say it is there own fault ....? Don't you think?
Shamy: If it still do not stop please contact there customer care on 08458341119, Unfortunately we do not have there opening and closing timings.
Andy Shaw: I still want to be protected from this happening again - can u not turn off premium for me or tell me how I do it myself?
Shamy: Andy these are the services, can not fall in category of Scams, as customers themselves subscribe to this.
Shamy: According to information available with us of this short code Unsubscribe send text STOP to 61973.
Shamy: You'll need to do it from your end.
Andy Shaw: But I did not knowingly subscribe - can u possibly tell me how to turn premium off so it doesn't happen again? It is a scam as if you look on google there are thousands of customers who have the same pron
Andy Shaw: problem
Shamy: Just send this text to same short code this will be resolved.
info: We'll email a copy of your chat transcript
Shamy: Premium text can not be stopped from our end.
Andy Shaw: Thanks - So if I send Stop to that code then I won't fall in to this hole again?
Shamy: Yes this service will be stopped within 24 hours.
Shamy: Are we still connected?
Andy Shaw: Thanks for your help on this - I appreciate it but feel that it is a scam and it's not really being taken seriously - can you let me know how I can advance my complaint - it's a serious problem that someone is getting rich charging thousands of people £4.50 per week unknowingly and O2 blaming the customer - like I said it is like O2 digging a hole in the road and saying it is the customers fault for falling in. I want O2 to at least give me a chance to block premium content or I will have to find a company that will let me do that next time I renew - can u help me get the help I need with this - thanks.
Shamy: Many services available are charged at a premium rate and standard charges will not apply.
Shamy: Premium rate services offer some form of information or entertainment that is charged to your mobile phone, generally at a higher rate than your standard tariff and not included in any free allowance.
Shamy: There are services where the customer will send a text to subscribe to a service (for example, football club updates) and will receive texts containing information at regular intervals.
Shamy: Unfortunately we are not able to provide a service that bars incoming calls or texts from a particular number.
Andy Shaw: I don't want this information ... especially when it seems you can fall in to having it without realising - I have never requested this ever and can't imagine a situation where I would. This hole is being used by scammers to charge people for non existent services which they are not knowingly subscribing to... And O2 should be treating it more seriously
Andy Shaw: I need to go to work now but I would like to take this further - is there someone senior who I can contact about this?
Shamy: Consider rejecting numbers you do not recognise and do not reply to text messages from unrecognisable numbers. I'm sorry Andy Particularly about this short code customers register Via Payforit.
Shamy:
Andy Shaw: I have never replied to an unrecognisable number which is why I didn't reply when I first got a text from someone I have never heard of saying I was being charged £4.50 a week - I assumed it was spam -
Shamy: Andy we can not bar the services that are offered by third party. Customer themselves register to these services knowingly or unknowingly but these are chargeable.
Shamy: If you wish I can transfer your chat to my manager, he'll also confirm same.
Andy Shaw: Very disappointed - know it' a not your fault and this is probably goings nowhere but I would like to complain to someone senior at O2 - can u give me details or someone or should I find someone myself?
Shamy: If you wish I can transfer your chat to my manager.

Silk

andynshaw1 wrote: »

O2 online complaint chat got me nowhere and when I got a call back from O2 this also got me nowhere - anyone any suggestions?

.

Probably best to remove your email addy from the post.

andynshaw1

Thanks silk

Fire12

Show your support or share your experiences lets raise the profile of this scam and get people caring!

Visit Facebook support. Search KKO Mobile, MYDoo RIP OFF.

Sorry can't post a link.

Thanks

thehartsters

It seems that something is finally being done about this. Even if you got charged a few years ago, it may still be worth you following this advice I just receivedby email from PhonePayPlus as I now have an email from KKO saying that we refund me half, which isn't bad seeing as I gave up on this 2 years ago! See below:

[FONT=Tahoma, Verdana, Arial]I write in reference to your complaint relating to the KKO service operating on the shortcodes 61973 and 64546.

The company responsible for the service, MyDoo International, is based in France. Therefore, in accordance with EU law, PhonepayPlus has referred its concerns and details of the content of complainant accounts to the relevant French authority. I can confirm that an investigation has commenced in France. PhonepayPlus will provide an update in relation to the French investigation in due course.

In the interim, MyDoo International has informed PhonepayPlus that refunds will be considered on a case by case basis. If you wish to claim a refund, please contact the provider directly using the contact details provided below. It may assist your claim if you state that you obtained the provider’s details from PhonepayPlus.

Provider details:

MyDoo International
43/45, Avenue Victor Hugo
Aubervilliers
93300
France
0845 843 1119
[EMAIL="support@kkomobile.co.uk"]support@kkomobile.co.uk[/EMAIL]

Please note that unfortunately PhonepayPlus cannot assist in making claims for refunds.

If you have any further questions or information about your complaint, please contact our helpline on 0800 500 212 between 9am and 5pm Monday to Friday. Please ensure you have your case reference number to hand before calling.
[/FONT]

adamlondon

If Vodafone is aware of this problem which has been ongoing for such a longtime they need to ban this company immediately from their list. Obviously they are getting some financial benefit from this.

I will make a formal complaint against vodafone for not stopping charging us. I called them yesterday and they asked me to contact kko mobile who are refusing a refund. the claim of a three step positive action is ludicrous.

adamlondon

KKOmobile has contacted me and said that i took a three step positive and subscribed for a 4.50 charge a week claiming to have sent me texts to unsubscribe from them.
They attached an adobe acrobat file about some games which I dont play, and have never downloaded anything from them since this apparent subscription started.

they are fraudsters and vodafone has a part to play in this for allowing them to continue knowing full well that thye are like that.