Asda misprices & discussion thread - claim your £2 giftcard for over-prices

deppel

Hi ! Once the asda lady behind the counter refused me the £2 giftcard when i was overcharged because i used the selfsservice ! it this policy right ? i didnt boffer to argue because i had my kidz with me. can anybody confirm this ? thanks

Forgetful

i got told that b4 about self scan... so now in Asda I rarely use self scan... just in case there is a pricing error..

a1cat

deppel wrote: »

Hi ! Once the asda lady behind the counter refused me the £2 giftcard when i was overcharged because i used the selfsservice ! it this policy right ? i didnt boffer to argue because i had my kidz with me. can anybody confirm this ? thanks

Completely false about self scan - I would just have called the Duty Mgr. Whenever they have tried it on about not giving me the £2 giftcard, either the request to call the Mgr works and CS backtrack or the Mgr arrives and deals with the issue in about 5 seconds ie simply says 'give him a giftcard, it was a misprice'. They know the policy and don't want any hassle.

a1cat

That was self scan on the 17p fudge yesterday, BTW

soba

My local store (Tunstall) doesn't give out the £2 cards any more. I was overcharged last week and only got the correct amount refunded, I asked about the £2 gift card and the CS person said they'd stopped it ages ago.

Spendaholic_Chick

We should name and shame the branches that don't do it - my local one (Cramlington, Northumberland) hasn't done it for a long long time, I just assumed the policy had changed. Will definitely ask next time I'm overcharged (shouldn't be too long a wait, they're always doign it!)

a1cat

soba wrote: »

My local store (Tunstall) doesn't give out the £2 cards any more. I was overcharged last week and only got the correct amount refunded, I asked about the £2 gift card and the CS person said they'd stopped it ages ago.

It's still Asda company policy so I'd challenge that. First ask to speak to the Mgr (and get his name) - perhaps mention you know it is Asda policy so a further refusal will prompt you to call Asda HQ. I imagine the Mgr will immediately confirm that it is indeed Asda policy and give you the giftcard. But if it fails, email Asda HQ and they will sort it out.

I definitely would not accept what some checkout miss says on the CS desk!

I have a strong suspicion that many Mgrs instruct the CS team to never volunteer a giftcard and try to refuse them when customers savvy enough to know about Asda policy here ask for them.

My lot NEVER volunteer a giftcard but these days always hand one over when requested.

nickyvicar

soba wrote: »

My local store (Tunstall) doesn't give out the £2 cards any more. I was overcharged last week and only got the correct amount refunded, I asked about the £2 gift card and the CS person said they'd stopped it ages ago.

They lie!

I think I am overcharged on more visits to Asda than not - speaking to others, you realise just how commonplace it is. I adopt the silent routine when at CS now, waiting to see if the giftcard is proffered - usually it isnt. I have had conversations with our local CS manager in the past, spoken to people at Head Office about it, there is no consistency in the application of the policy.

Everytime a misprice occurrs, a record should be made in the duty book and a gift card given. Just watch and see how often it actually happens this way.

Best thing you can do is to persist - and spread the word!

grandprix

nonnatus wrote: »

No it's not per item, but per "wrongness" if you see what I mean??

Eg, I went in and bought 9 packs of mentos which were supposed to be on 3 for £1 and 6 packs tic tacs which were also supposed to be 3 for £1. Neither deal worked and I was charged full price for them all. At CS, she refunded me the difference and gave me 2 £2 gift cards, one for spotting the tictac mistake and one for spotting the mentos mistake.

I do very well out of Asda because of this deal. I have NEVER done a shop where they have got everything right, so I always leave with at least one gift card, which is disgraceful really because it means loads of other people not checking their receipts are being diddled :eek:

I disagree and I'm not connected to ASDA in any way. I have very rarely had price mismatches against me, the few mismatches that I have had have been in MY favour. Compared with the other Mr BIG (T) in the grocery trade I think ASDA knocks them for six. MySuperMarket trolley is ALWAYS significantly cheaper in ASDA and the staff do "give a damn" unlike the other Mr BIG (T). If I do go to CS with a mismatch they have always offered the £2. They deserve more custom.

FloFlo

nickyvicar wrote: »

They lie!

I think I am overcharged on more visits to Asda than not - speaking to others, you realise just how commonplace it is. I adopt the silent routine when at CS now, waiting to see if the giftcard is proffered - usually it isnt. I have had conversations with our local CS manager in the past, spoken to people at Head Office about it, there is no consistency in the application of the policy.

Everytime a misprice occurrs, a record should be made in the duty book and a gift card given. Just watch and see how often it actually happens this way.

Best thing you can do is to persist - and spread the word!

I agree, always have to ask and get a huffy response as they get the card ready.