Tesco Online Banking Inaccessible

spanishboy

SnowMan wrote: »

Some new questions on the Tesco website

Question: I don't have a mobile phone can I still use your website?

Answer: To be honest no. At some point you will delete the cookie that recognises your computer and you will be locked out. You can ring us to try and reset things (good luck in getting through :rotfl:) but it will happen again at a later date and you will soon give up and save elsewhere.

Hey snowman,

I was going to reply to your earlier post and tell you about their questions site - really helpful and you got to it before me!

Private browsing is going to cause the issue you are seeing - no way around it afaik but maybe they will listen to their customers and make this workable.. We live in hope!

I called them earlier tonight and got thru right away as I had an issue with my login, turns out I had an out of date flash thing installed and they advised me to upgrade and make a few flash tweaks - all good now!

Adios!

Mayday

Still no joy with access to my savings account - will try the 0800 number again later.

BUT very perturbed by this insistence on a mobile phone and use of flash cookies - I don't use a mobile phone because of arthritis and I clear cookies/browsing history, etc. from my PC after every session with CCleaner.

To set up a new payment, Lloyds phone you on your landline with a code for you to key in - that I can manage, so why mobile only?

flyerperson

Ifts wrote: »

Originally after the upgrade all my linked accounts went over to the 'Third party linked accounts' I tried to move them to 'Third party account' but it asked me for statements to be sent in.
Phoned up and got them added to 'Linked accounts' then I deleted the duplicates that were left in the 'Third party accounts'.
Then for some strange reason a couple of days went past and all my original linked accounts from the old system got applied again to the 'Linked accounts' section (prob them fixing a glitch) so I had duplicates of all my linked accounts but was easy enough to delete the duplicate listings.

Ipwilliams - Hope you are getting rewarded for your freelance work for Tesco's Bank!

Oh yes, well sort of - £100 and counting....:)

alanq

Mayday wrote: »

To set up a new payment, Lloyds phone you on your landline with a code for you to key in - that I can manage, so why mobile only?

Yorkshire BS have recently introduced phone verification for certain online transactions. It works with either landline or mobile.

Nationwide BS is introducing phone verification for suspect credit and debit card transactions. It works with either landline or mobile. (Although the landline option is not much use if you are in a shop at the time making a transaction that looks suspicious).

Tesco has made too many assumptions about its customers' needs.

alanq

SnowMan wrote: »

The BBC moneybox preview for tomorrow (12 noon radio 4)

I like the sound of the inside story being told.

I didn't learn anything worthwhile from the "inside story". At least the programme drew attention to continuing problems.

SnowMan

alanq wrote: »

I didn't learn anything worthwhile from the "inside story". At least the programme drew attention to continuing problems.

Yep nothing to add to that. That's how I viewed it also.

On BBC iplayer at about 7 minutes 36 seconds here

expatasia

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Can one take this as progress?

Mayday

Have now had 2 phone calls from the Tesco Bank helpline - and after checking browser, Flash & Java versions that I'm running, both advisors came to the same conclusion - I'll be sent a new PIN in the post!

Made my feelings known about reliance on mobile phones which I'm going to follow up by letter.

It all seems slightly ridiculous as I work for Tesco (but not in he banking part).

Martin_K

alanq wrote: »

I didn't learn anything worthwhile from the "inside story". At least the programme drew attention to continuing problems.

Hello forum regulars, new boy here.

The MoneyBox report was disappointingly woolly. My guess is the mainstream media are only ever going to cover consequences (human interest) and not causes (inept deployment of technology). I didn't expect a personal finance programme to focus on such things as a bank making its service dependant on Flash Player cookies (post the facility to easily block / delete Flash cookies) but was hoping the 'inside story' would be directly pertinent to the management failings within this project.

Still, I found this thread searching for news on the subject so perhaps others will too.

Regards,
Martin.
(I run Linux on a computer with PowerPC cpu. Adobe do not provide Flash player for this setup - hence my annoyance with Tesco Bank).

pqrdef

Martin_K wrote: »

I didn't expect a personal finance programme to focus on such things as a bank making its service dependant on Flash Player cookies (post the facility to easily block / delete Flash cookies) but was hoping the 'inside story' would be directly pertinent to the management failings within this project.

It all looks rather as if Tesco may have been hoping to have the tagless fingerprinting trumpeted on the Arcot website, but then found it didn't work as well as expected and resorted to a stopgap rather than dropping or postponing the whole idea.