Tesco Online Banking Inaccessible

Ifts

Thats strange, FP's in from my HSBC linked account worked straight away after the upgrade for me, it was FP's going out that had a delay of 24hrs+ (Friday test payment out didn't hit my HSBC account until Monday). I was told by Tesco Bank yesterday that they are working on the FP's glitch that is effecting some of their customers accounts.

I think different problems are effecting different customers, because a couple of times in this thread people have said FP's are working fine for them, both inbound and outbound.

jcb208

I have still not recieved my tempory pin, its not good as have not been able to access my account for a week now.Any one know how long they take to send out

flogging_molly

GeorgeHowell wrote: »

More mealy mouthed claptrap that does not address a number of the main issues.

Even though I've cleared out the account I just tried to log on again to see what happened. Guess what, it still wants to send me a text message even though I'm using the same PC once again. No mention of that in the FAQs or why it's happening. So presumably anyone not using a mobile phone, or unable to input the number, cannot access the account even though they are using their own home computer.

Diabolical.

Come back, RBS, all is forgiven.

I have one piece of info to add regarding this issue with home computers not being recognized as regular computers and constantly requiring a new one time access pin to be sent my mobile.

There is a flash error which is deleting a token used by TB due to flash settings.

By using this following searching for "global storage settings" on google the first or second result will be for the macromedia site, one should select the link with the url ending settings_manage03.html I would post a link but being a newbie I'm not allowed to post links.


On this page you can access and amend your flash settings, simply move the bar you will see to 1mb or higher and make sure only the bottom two boxes are checked. You can leave this page now as your flash settings have been amended. It will not prompt you for a temp pin again as long as this is your regular computer.

I am also informed that call backs are taking time but TB's phone staff are fantastic. All areas of the business have pulled together to deal with this problem and are working their way through written, and telephone complaints as well as incoming calls, as the process of recovery can take upto 40 minutes to explain, call waiting times have been high but the staff are working hard, the gentleman I spoke with could do enough to help me and was quick to advise on compensation for the 0845 number I had dialed.

I may be too patient but I can appreciated TB didn't intend to inconvenience customers, it's simply that during the transfer and registration for new security details the site experienced an outage, leaving people part way between old and new. I was also advised that sending access PINs by post is possible but takes a few days to be received. I also understand that priority is being given to those who require immediate access, people purchasing homes etc.

Stompa

jcb208 wrote: »

I have still not recieved my tempory pin, its not good as have not been able to access my account for a week now.Any one know how long they take to send out

I requested mine on the Wednesday and it arrived the following Monday.

Dartmoor

flogging_molly wrote: »

I have one piece of info to add regarding this issue with home computers not being recognized as regular computers and constantly requiring a new one time access pin to be sent my mobile.

There is a flash error which is deleting a token used by TB due to flash settings.

By using this following searching for "global storage settings" on google the first or second result will be for the macromedia site, one should select the link with the url ending settings_manage03.html I would post a link but being a newbie I'm not allowed to post links.


On this page you can access and amend your flash settings, simply move the bar you will see to 1mb or higher and make sure only the bottom two boxes are checked. You can leave this page now as your flash settings have been amended. It will not prompt you for a temp pin again as long as this is your regular computer.

I am also informed that call backs are taking time but TB's phone staff are fantastic. All areas of the business have pulled together to deal with this problem and are working their way through written, and telephone complaints as well as incoming calls, as the process of recovery can take upto 40 minutes to explain, call waiting times have been high but the staff are working hard, the gentleman I spoke with could do enough to help me and was quick to advise on compensation for the 0845 number I had dialed.

I may be too patient but I can appreciated TB didn't intend to inconvenience customers, it's simply that during the transfer and registration for new security details the site experienced an outage, leaving people part way between old and new. I was also advised that sending access PINs by post is possible but takes a few days to be received. I also understand that priority is being given to those who require immediate access, people purchasing homes etc.

Thanks for your positive comments but I've amended my Flash Settings to 1mb as you suggested but still can't get my computer recognized as a regular computer. Do you have any other thoughts?

flogging_molly

What should happen is a one time access pin is sent to your mobile you enter that in the box provided then there should be an option on the next screen to set this as your regular computer. Let me know how you get on.

Dartmoor

flogging_molly wrote: »

What should happen is a one time access pin is sent to your mobile you enter that in the box provided then there should be an option on the next screen to set this as your regular computer. Let me know how you get on.

Thanks for getting back so quickly but I've done all that a couple of times and still can't get the computer recognised.

hasdogs

theoderic wrote: »

I was wondering if I could set up a second "regular" computer without a cellphone, simply by copying the Flash LSO from an existing "regular" computer.

So I tried it.

And now I can log in from all of the (three) computers I use daily.

It's almost worth a smiley.

So a trojan stealing login and password details from your computer now has to steal a flash cookie as well - not much of a security improvement is it.

That said I don't believe it is that simple. I didn't need a flash cookie to login. Are your three computers similar in terms of OS, browser, browser plugins, installed fonts etc?

Stompa

Oh dear. The other day I set up a DD on a linked account. Today I've received a letter from Tesco saying:

Dear Mr Stompa

Sort Code--Account Number

Following your recent request, we have set up a Direct Debit for the above account.

Thank you for banking with Tesco Bank.

I can't believe they can get so many things wrong!

flogging_molly

Dartmoor wrote: »

Thanks for getting back so quickly but I've done all that a couple of times and still can't get the computer recognised.

I'm not sure what to suggest in that case. Other than the same process with another browser or or ie 9. I'm happy you have access even if it is in a roundabout way. I would suggest the email option for contacting them it will take time but they will contact you. FSA are seeing to that. And it will save you time waiting in a queue.