3 mobile sent back, still getting bills

Ponyo

Silk wrote: »

Make sure this time that you send this recorded or via email so that you have some form of durable media to cover yourself. Do not use phone or website contact anymore.

Anyone know which email is best to try and get through to someone who can help track where the phone is?

MissKeith

Wait, wait, wait. So if, for example, I took out a contact with Three, tried the phone out with an old sim, decided I didn't like and voided the DSR, I could say I was sending it back, "lose" it, sell it abroad and get out of my contact just by paying for the phone??

Makes about as much sense as a chocolate teapot to me. Not saying that the OP has done this in this situation though! I'd be raising hell with the courier if I were you!

Silk

Ponyo wrote: »

Anyone know which email is best to try and get through to someone who can help track where the phone is?

Hi Ponyo,
People seem to have had success with.... [EMAIL="executive.office@three.co.uk"]executive.office@three.co.uk[/EMAIL]

You could try the CEO which is [EMAIL="kevin.russell@three.co.uk"]kevin.russell@three.co.uk[/EMAIL] but he's leaving on 1st July so probably a waste of time now

As for chasing the phone was it sent Royal Mail ???

Silk

MissKeith wrote: »

Wait, wait, wait. So if, for example, I took out a contact with Three, tried the phone out with an old sim, decided I didn't like and voided the DSR, I could say I was sending it back, "lose" it, sell it abroad and get out of my contact just by paying for the phone??

Hi MissKeith,
I suppose in theory you could do that but what would be the point you are still going to be liable for the cost of a new phone ...so unless you sold it for a lot more than market value whats the point ???

Ponyo

Silk wrote: »

Hi MissKeith,
I suppose in theory you could do that but what would be the point you are still going to be liable for the cost of a new phone ...so unless you sold it for a lot more than market value whats the point ???

Exactly, I am happy to pay for the phone because it was my mistake not keeping better hold of the post office number.

The jiffy bag was sent to me prepaid and preaddressed. I just took it to the Post office and said can I send this, they did scan it and give me a reciept I still may find it

OneADay

Ponyo wrote: »

Exactly, I am happy to pay for the phone because it was my mistake not keeping better hold of the post office number.

The jiffy bag was sent to me prepaid and preaddressed. I just took it to the Post office and said can I send this, they did scan it and give me a reciept I still may find it

Pop back to the post office in question and ask if they have a record of the item.

3 themselves might have a tracking reference on their systems, you just need to get through to someone who can trace back the trail - because they can check with post office.

If they do not find it, 3 will want the early termination fee for cancellation of contract - not the cost of the phone.

Silk

OneADay wrote: »

If they do not find, 3 will want the early termination fee for cancellation of contract - not the cost of the phone.

For goodness sake Oneaday...how many times do you need to be told
The contract was cancelled under DSR's it's not a termination fee ...it's illegal under DSR's

Stop trying to confuse the issue with your crap

OneADay

Silk wrote: »

For goodness sake Oneaday...how many times do you need to be told
The contract was cancelled under DSR's it's not a termination fee ...it's illegal under DSR's

Stop trying to confuse the issue with your crap

For goodness sake, stop telling me this again and again.
And stop calling me names or labeling my comments "crap" as you so nicely put it.

It is not cancelled till they get the phone back in their hands (even under DSR).

What I have tried time and again is to get the OP to chase up the delivery people and 3 - because he/she will need proof of sending the phone back (if it is lost) to get out of paying for the whole contract line rental.

A request under DSR can be made within 7/14 days, upon receipt of the phone back in the correct fashion, that request is fulfilled and contract cancelled. If that does not happen, the contract continues.

If you do not agree with that opinion and you do not - stop repeating it and telling what I can or can't say on here.

If you do not comprehend that, then you are simply delusional and giving false hope of buying out a contract by paying for a phone.

Silk

OneADay wrote: »

For goodness sake, stop telling me this again and again.
And stop calling me names or labeling my comments "crap" as you so nicely put it.
.

You need telling again and agin because it won't sink in !!!

I'm not calling you names they are just observations

OneADay wrote: »

It is not cancelled till they get the phone back in their hands (even under DSR).

For the umpteenth time it is cancelled ..in fact it was never concluded because the airtime wasn't activated.

The OP asked to cancel under DSR's and they accepted by giving returns details and packaging ....the contract is "outstanding" untill the phone is returned or paid for.

The contract is for airtime service not a phone

End of story

OneADay

Silk wrote: »

You need telling again and agin because it won't sink in !!!

I'm not calling you names they are just observations


For the umpteenth time it is cancelled ..in fact it was never concluded because the airtime wasn't activated.

The OP asked to cancel under DSR's and they accepted by giving returns details and packaging ....the contract is "outstanding" untill the phone is returned or paid for.

The contract is for airtime service not a phone

End of story

Geez - what is it with you that you do not understand I am saying to you?

The OP asked for the phone to be canceled under DSR - that is not immediate - it requires the item to be sent back.
The next step is the OP gets a packaging to return the item.

Upon return of the phone - the network or retailer will action the cancelation request providing the phone is returned in the condition stated in the terms and conditions of purchase of a mobile contract service.

That has not happned - clearly not happened because the OP is getting billed 2 months down the line. Can you understand this important bit. 3 have not canceled the contract. Whether it is through a billing process error or that they have not acknowledged receipt of the phone back - that is the problem.

If 3 say they got the phone - the OP has nothing to pay for - no line rental to pay for and certainly no phone (as it IS NOT the phone that is purchased).

If 3 say they did not get the phone back, then it is down the OP to prove that the phone is lost in transit. And for that the OP needs a tracking reference or some help from the delivery people and 3.