3 mobile sent back, still getting bills

Silk

OneADay wrote: »

Don't keep talking rubbish all your life and stick those smileys somewhere where they are appreciated.

Morning Oneaday ...still making a fool of yourself I see

OneADay wrote: »

And that explains all there is to explain about what you understand about entering a mobile phone contract

Now what are you talking about ???

OneADay

Silk wrote: »

Morning Oneaday ...still making a fool of yourself I see


Now what are you talking about ???

You are confusing your head with pay and go transactions with differenet t&c.

Silk wrote: »

Hi MissKeith,
But you still pay the going rate for the phone such as the price of a PAYG one from 3 ...so why wouldn't the OP just buy a PAYG ....theres no advantage

And trying to fudge a situation such that you can get out monthly contract t&c.

The two are completely different - in short and for millioneth time - a contract cannot be cancelled by paying for a lost mobile which should have been returned.

Silk

OneADay wrote: »

You are confusing your head with pay and go transactions with differenet t&c.

There is no confusion ..apart from in your mind that is ...whats PAYG transactions got to do with it or the T&C's regarding PAYG ...The OP didn't buy a PAYG contract ...why do you keep trying to confuse what is very simple

OneADay wrote: »

And trying to fudge a situation such that you can get out monthly contract t&c.

??? what are you going on about

OneADay wrote: »

The two are completely different - in short and for millioneth time - a contract cannot be cancelled by paying for a lost mobile which should have been returned.

For the umpteenth time the contract is already cancelled ..it was done under DSR's and has nothing to do with canceling by paying for a phone .....Now why not give it a rest and stop making yourself look silly

OneADay

Silk wrote: »

There is no confusion ..apart from in your mind that is ...whats PAYG transactions got to do with it or the T&C's regarding PAYG ...The OP didn't buy a PAYG contract ...why do you keep trying to confuse what is very simple

??? what are you going on about

For the umpteenth time the contract is already cancelled ..it was done under DSR's and has nothing to do with canceling by paying for a phone .....Now why not give it a rest and stop making yourself look silly

YOU just mentioned pay and go - or have you forgotten it in your head

Silk wrote: »

Hi MissKeith,
But you still pay the going rate for the phone such as the price of a PAYG one from 3 ...so why wouldn't the OP just buy a PAYG ....theres no advantage

DSR - if you read it is intended to allow a person to change their mind and request cancellation within 7 days of item received.

The retailer then asks for the item to be returned and allows 14 days from time of delivery for the item to be sent back in compelete packaging. It is not infinite amount of time to send it back.

If that does not happen - the contract continues. Do you even understand this concept?

Silk

OneADay wrote: »

YOU just mentioned pay and go - or have you forgotten it in your head

Yes because that will be how an unsubsidised price for a phone will be determined ...not the price for one that is included in a contract

OneADay wrote: »

DSR - if you read it is intended to allow a person to change their mind and request cancellation within 7 days of item received.

Half right ...DSR's allow the consumer to cancel within 7 days of receiving ..this was done by the OP and 3 agreed to it

OneADay wrote: »

The retailer then asks for the item to be returned and allows 14 days from time of delivery for the item to be sent back in compelete packaging. It is not infinite amount of time to send it back.

Wrong again ...the DSR's allow a reasonable time for the item to be returned the Vendor has got 30 days to refund any payments to the consumer regardless of whether the item is received back.
No it's not infinate ...however the contract is still cancelled and leaves the phone liable for

OneADay wrote: »

If that does not happen - the contract continues. Do you even understand this concept?

Why do you keep arguing that the contract continues ?...you have been shown that it is cancelled by DSR's and you've been shown in the T&C's that 3 will charge the cost of the phone in the event of it not being sent back .....what part of that do you not follow ???
You can't argue with the regulations I'm afraid

OneADay

Silk wrote: »

Yes because that will be how an unsubsidised price for a phone will be determined ...not the price for one that is included in a contract

Half right ...DSR's allow the consumer to cancel within 7 days of receiving ..this was done by the OP and 3 agreed to it

Wrong again ...the DSR's allow a reasonable time for the item to be returned the Vendor has got 30 days to refund any payments to the consumer regardless of whether the item is received back.
No it's not infinate ...however the contract is still cancelled and leaves the phone liable for

Why do you keep arguing that the contract continues ?...you have been shown that it is cancelled by DSR's and you've been shown in the T&C's that 3 will charge the cost of the phone in the event of it not being sent back .....what part of that do you not follow ???
You can't argue with the regulations I'm afraid

3 return policy is 14 days. And to quote a bit from their site

"Three.co.uk and Three Telesales. If you’ve bought or upgraded your device via Three Telesales, or bought a new device from Three.co.uk, you can do a ‘one time exchange’ or return your device within 14 days (starting from date of receipt) provided you haven’t used it and it is in an ‘as new’ condition (see above). "



What you refer to as the 'T&C that 3 will charge the cost of the phone' refers to the 'replacement cost' of an item returned but which is lost.

Silk

OneADay wrote: »

3 return policy is 14 days. And to quote a bit from their site

"Three.co.uk and Three Telesales. If you’ve bought or upgraded your device via Three Telesales, or bought a new device from Three.co.uk, you can do a ‘one time exchange’ or return your device within 14 days (starting from date of receipt) provided you haven’t used it and it is in an ‘as new’ condition (see above). "

Those are 3's T&C's not the DSR's...the contract was still cancelled under DSR's

OneADay wrote: »

What you refer to as the 'T&C that 3 will charge the cost of the phone' refers to the 'replacement cost' of an item returned but which is lost.

Thank goodness you finaly admit it ...so 3 will charge for the lost phone ...end of story

OneADay

Silk wrote: »

Those are 3's T&C's not the DSR's...the contract was still cancelled under DSR's

Thank goodness you finaly admit it ...so 3 will charge for the lost phone ...end of story

You ain't got a clue about what you are talking about!

For god's sake I am not admitting anything - The OP is not asking to return the phone and get a replacement. He/She wants to cancel the contract. DOH!

Here let me explain what a replacement is -

You send one thing back and it is received and you get a replacement free.
You send one thing back and it is not received, then you get charged for a replacement.

Silk

OneADay wrote: »

You ain't got a clue about what you are talking about!

For god's sake I am not admitting anything - The OP is not asking to return the phone and get a replacement. He/She wants to cancel the contract. DOH!

Here let me explain what a replacement is -

You send one thing back and it is received and you get a replacement free.
You send one thing back and it is not received, then you get charged for a replacement.

look ....I know you have trouble understanding this and trouble reading stuff ...let me point it out to you as GD has already shown it to you
http://forums.moneysavingexpert.com/showpost.php?p=44548160&postcount=55

And should it go to penalties, from
http://ask3.three.co.uk/SRVS/Data/Hu...eb/retail1.htm

In circumstances where you need to return it to 3, we’ll send you a pre-paid Special Delivery returns bag in the post with full instructions (so there’s no need to add a stamp when returning your mobile). To make sure you’re covered, it’s vital you use this bag, take it to a Post Office to be sent and keep the Special Delivery receipt. Do not return the SIM card in the post – you should remove it and destroy it.
Important notes:
1. Our returns policy doesn’t affect your statutory rights.
2. You are liable for the replacement cost of your mobile until it is returned to the retailer. If returning by post your should make sure your mobile is fully insured in the post, so that you can claim if it goes missing.
3. Please also remove the SIM card from the pack and destroy it. Just in case things go astray this prevents any fraudulent use of your mobile.

Note "You are liable for the replacement cost of your mobile until it is returned to the retailer" not "Your contract will stay in force till we receive the mobile"

Any further interpretations ?

Now give it up ....the policy does not affect the rights of the consumer and they will charge for the missing phone if it does not arrive .....as I said pages and pages back ...end of game

OneADay

Silk wrote: »

look ....I know you have trouble understanding this and trouble reading stuff ...let me point it out to you as GD has already shown it to you
http://forums.moneysavingexpert.com/showpost.php?p=44548160&postcount=55



Now give it up ....the policy does not affect the rights of the consumer and they will charge for the missing phone if it does not arrive .....as I said pages and pages back ...end of game

No I am not going to give it up - you do not understand the contract terms and conditions and choose to ignore them in favour of replacement costs for the phone but not the contract itself.