CLOSED: Quidco Question and Answers - please see new thread

Smeagal

Quidco, I have had the follwing problem with Sky.

Basically was a Sky customer until 2 years ago, after 12 months you are then classed as a new customer so yesterday signed up, after clicking through from Quidco and picking my package etc and entering my name and address I get the following on the Sky website:

"We need to make sure we process your order correctly

From the information provided, it appears you may already be a Sky customer, or have previously had Sky at this address. Please select one of the options below to continue:

Continue with your order

If you don't have an active Sky account and haven't done in the past, you can continue with your order and we will be in touch if there are any problems. Alternatively you can call us on 08442 411 817."

On reading that message I thought if I rang that number and completed the sign up over the phone then I won't get cashback so just clicked the continue with order link and completed the purchase.

It tracked for £125 within an hour or so.

Today Sky have rang me up saying because I have had Sky at this address in the past it is causing a clash and that is why I got that message, what they need to do is manually do a new account for me over the phone, I asked how will that affect the Quidco cashback that has already tracked, they said I would still get the cashback as it would be linked to the online order with the Quidco referral code I placed just that it would have a different account number.

A manager told me that is a known problem for people coming from cashback sites who have been with Sky in the past as it is not possible to complete the order online as that message about already being with them in the past will always be shown, he assured me that I would still get the cashback.

Just wanted to get your thoughts as to that before I go ahead and let they do what they need to do.

As it stands it is possible to complete the purchase online by ignoring their message and clicking continue with order but without a manual intervention by Sky afterwards the Sky won't be installed at my house.

I also went straight from Google and still got that message so it is nothing to do with cashback sites just rather a message anyone will get who has previously been with Sky at the address they are now trying to sign up again at.

jasonwatkins

i've got five gambling sites all awaiting activity at the moment.

One has tracked at zero and I have four open claims on the others and no response from anyone.

shjo558

How long does Debenhams instore cashback take?

I have an amount still outstanding from March and my September instore cashback which tracked straight away, seems to have 'retracked' again on 3 December.

molerat

I am waiting for some Halfords in-store from Jan / Feb 11 !!

ubdai

quidco_Company_Representative wrote: »

Good afternoon,

@mum26 - The tracking date can change as the transaction moves through the cashback process, it's nothing to worry about. You should still be able to see the date that it initially tracked on the left hand column of your activity page.

@ubdai - It sounds like it may be a problem with your settings, we're not aware of any issues with the site at the moment. Can you please clarify the exact browser versions you are using, and also which part of the site you were trying to access on Firefox, is it just the main Quidco page?

Kind regards,

Rosie

Still getting the corrupted data error. Any progress as Quidco's end of things.

michbright

quidco_Company_Representative wrote: »

Good afternoon,

@michbright - I'm sorry to hear that you are experiencing a delay with some of our retailers. Can you clarify which retailers the delay is with? I should be able to explain in a little more detail for you. Generally when cashback is delayed, this is because we haven't received the payment from either the network or retailer, although we do chase both of them up on a daily basis for overdue payments. Cashback payment speeds do vary from retailer to retailer, and unfortunately delays can sometimes happen. We are always on the case for you, though, so don't worry!

Have a great weekend everyone!

Many thanks,

Rosie

Hi,

There are various companies - Sainsbury's, National Trust, Interflora, Marks & Spencer, Tesco, Direct Travel Insurance, Mothercare, Cineworld (July) and Hewlett Packard (February), so it's not just one or two.

Thanks,
michbright.

ag120

Dear Quidco,

please can you tell me why the cashback terms that you offer for British Airways are less generous than BA offer to you? It rather undermines your claim that you pass on all cashback! BA advertise the comission that they pay here: http://www.britishairways.com/travel/affiliates/public/en_gb

in particular 1.25% of short hall revenue - Quidco passes on none of this!

quidco_Company_Representative

Good afternoon,

I hope you've all had a lovely weekend.


@Smeagal – I’ve spoken to our administration team about this and it does happen on occasion, and it shouldn't affect your cashback. As Sky have already assured you that the cashback will be paid, then I wouldn’t worry, after all it is Sky who pay us the cashback! If on the rare occasion that they do decline it, do contact us and we can certainly investigate it further for you.

@jasonwatkins – I’m very sorry to hear that your claims haven’t been confirmed. Can I ask you to send a support ticket to the Quidcare Team, and they can certainly take a look into each of these for you.

@shjo558 – I'm afraid we are experiencing a substantial delay with in-store cashback at the moment due to the complexity and length of the cashback process. Debenhams are only paid up until December 2010, but we’re working on the rest. We are also looking to introduce some new processes and procedures that should help to speed the whole process along.

@ubdai – I’ve had a quick search on Google and it appears this may be a general issue with Firefox: http://support.mozilla.com/en-US/questions/891808. If this is the case I’m afraid there isn’t much we can do about it. Have you tried accessing the site on a different browser at all?

@michbright – I am aware of delays with several of those companies, namely National Trust and the in-store retailers. Can I ask you to send a support ticket to the Quidcare Team so they can take a closer look into the others for you?

Many thanks,

Rosie

shaftingham

ag120's question seems to be missing from the Quidco teams' response post....mmm...funny that!

Froggitt

Smoke and mirrors.......