CLOSED: Quidco Question and Answers - please see new thread

Matt.D

quidco_Company_Representative wrote: »

@Matt.D – Can you clarify if the cashback amount is at £0 or just the purchase amount? If it is the purchase amount then there’s no need to worry. The amount will be £0 as the transactions were tracked in again automatically. Some insurance purchases can sometimes track in at £0 anyway, the purchase amount only really needs to show correctly if the cashback you are receiving is a percentage of the amount.

Hi Rosie,

Of the four entries I seem to have for More Than/ More Than Home Insurance, the only one that's tracked is;

Amount 0.00
Earnings 60.00
Status Tracked
Updated 05 Oct 11

From your previous message the above seems ok? Any chance you can investigate when this is due to be paid, as the payment speed information appears to have changed to 7 months average!!

quidco_Company_Representative

Good morning,

I hope you've all had a lovely weekend.

@mum26 – That’s great news! I’m glad we got there in the end.

@jenhugs – If your transaction is still tracking then there’s nothing to worry about. More Th>n transactions do usually take around 6 months to be confirmed in your account, so it will be a little while longer before there is any further movement on this transaction.

@Jo_Mc – We haven’t had a payment from M&S Home Insurance recently, although as you say, they do usually take around 6 months to be confirmed. As it has now taken longer than 6 months, our payments team will already be on the case for you chasing this up, and I wouldn’t think it’d take much longer to come through now.

@Matt.D – That looks completely fine, as long as it is showing as tracked, with the correct rate of commission that you were expecting. More Th>n are behind with payments at the moment, but we are expecting a payment from them this month that should cover a great deal of the older transactions. Generally More Th>n will take around 6 – 7 months to confirm cashback.

Kind regards,

Rosie

Ragtimeplayer

Nothing has tracked for me lately, i now have 7 claims raised for my last 7 transactions. Am I doing something wrong on my end?

cantcope

yippee my Morethan has finally confirmed after sitting there since March Now i just need to get my Halifax from July and RAC from Aug sorted

andrea_louise

Can you advise on the length of delay on Carphone Warehouse transactions please? Transactions completed in June, 2 tracked, 2 didn't. Claim Raised 12/6. Message received 16/9, "We're delighted to tell you that your Carphone Warehouse cashback claim has been approved and now we're just waiting for them to confirm your cashback". The stats state that the claim payment speed is "less than 2 months from submission" 55% paid within this time and 44% paid within 60-90 days.
Thanks
Andrea

quidco_Company_Representative

Good morning,


@Ragtimeplayer – It’s possible that the problem is with your browser or security software settings, as certain settings can prevent tracking. Can I ask you to take a look at our Best Tracking Guide, and apply the settings accordingly. You should hopefully notice a different in tracking on your next purchase.

@cantcope - Great news!

@andrea_louise – Carphone Warehouse are slightly behind with claim payments at the moment, but if your claim was approved in September then the cashback should be coming through within the next month or two.


Kind regards,

Rosie

mum26

Hi Quidco, just a quick query regarding Sainsbury's insurance.

I took out new pet insurance plus home and contents in early september which tracked pretty much straight away. Now I see on my Quidco activity page that the tracking date has changed to 25 Oct! Is this just because it is moving along in the system or have I been set back 6 weeks or so?

ubdai

Bit off thread but still concerns Quicdo. Is anyone having any issues with firefox web browser and quidco website.
I get
'Corrupted Content Error
The page you are trying to view cannot be shown because an error in the data transmission was detected.

The page you are trying to view cannot be shown because an error in the data transmission was detected.Please contact the website owners to inform them of this problem.

Can't do as page says as can't view the website.

On IE i get the following problem

I cannot get past the first screen after login and choose a retailer. it just defaults to a recommend quidco to a friend type page.

Could this be a website issue?
Anyone else affected.

quidco_Company_Representative

Good afternoon,

@mum26 - The tracking date can change as the transaction moves through the cashback process, it's nothing to worry about. You should still be able to see the date that it initially tracked on the left hand column of your activity page.

@ubdai - It sounds like it may be a problem with your settings, we're not aware of any issues with the site at the moment. Can you please clarify the exact browser versions you are using, and also which part of the site you were trying to access on Firefox, is it just the main Quidco page?

Kind regards,

Rosie

Dales37

Hello,
There is currently on exclusive offer on Quidco for 10% discount at Boots if you spend more than £90. I spent more than £90, but the code will not work. Any ideas?
Thanks