CLOSED: Quidco Question and Answers - please see new thread

DUNDALKSPUR_2

quidco_Company_Representative wrote: »

Good morning,


@DUNDALKSPUR – I’m afraid BCP are affected by an ongoing delay with one of our affiliate networks, but we are working very hard with them to catch up. I’m afraid I cannot give a specific payment date at the moment, but please be assured we are doing all we can, as we don’t find this delay acceptable either. We certainly do not delay payment in any way, but due to the way that the cashback process works, we cannot pass any payments on to you until we first receive it ourselves from the retailer or network.



Kind regards,

Rosie

I have now 2 BCP payments which I am waiting for . Would it not be in everyones interest if QUIDCO did not offer cashback from BCP on their website -as they cannot tell their customers if and when they will get their cashback ?

oscarhugo

quidco_Company_Representative wrote: »

Good morning,


@10_66 – That’s good to hear that you were able to raise the claim. All cashback sites do use the same affiliate networks to track your cashback, so the process is more or less the same. Over 97% of transactions through Quidco do track in naturally, but on occasion they can fail to track. We do have a Purchase Tracking Guide, that should help you with your purchase tracking further.

@iduno86 – All transactions up to August have been paid, and the last payment we received was 24 August 2011 so I should think that your transactions will be updating very soon. New Vista are now on an automated payment system, so as soon as we receive the payment from the network your transactions will be automatically marked up to confirmed.

@oscarhugo – I did report this issue last night and I believe it to be fixed! Can you please come back to me if you’re still having trouble?

@DUNDALKSPUR – I’m afraid BCP are affected by an ongoing delay with one of our affiliate networks, but we are working very hard with them to catch up. I’m afraid I cannot give a specific payment date at the moment, but please be assured we are doing all we can, as we don’t find this delay acceptable either. We certainly do not delay payment in any way, but due to the way that the cashback process works, we cannot pass any payments on to you until we first receive it ourselves from the retailer or network.

Have a great weekend everyone.

Kind regards,

Rosie

....is what I'm still being told as of 2 minutes ago (11.40 a.m.)

Tks for yr help, Rosie.

Rgds,
Stephen

quidco_Company_Representative

oscarhugo wrote: »

....is what I'm still being told as of 2 minutes ago (11.40 a.m.)

Tks for yr help, Rosie.

Rgds,
Stephen

Hi Stephen,

Can you try this page for me? http://www.quidco.com?test

sharalee99

Hi Mr Quidco rep :-)

Booked a holiday through jet2holidays.com who were offering £40, back in February. Have now completed my holiday and have been told Jet2 are having delays. Can you please have a little lookie and see when I can expect to receive my long awaited dosh?
Mucho Thanks

oscarhugo

quidco_Company_Representative wrote: »

Hi Stephen,

Can you try this page for me? http://www.quidco.com?test

Hello Rosie

That worked! Many tks.

Rgds
Stephen
x

Froggitt

@quidco - you should either stop doing business with the networks not paying up on time, or you your own customers yourself, and do whatever you want behind the scenes to get your money back. Ive been waiting nine months, and youve given me no idea when I will be paid.

mum26

Froggitt wrote: »

@quidco - you should either stop doing business with the networks not paying up on time, or you your own customers yourself, and do whatever you want behind the scenes to get your money back. Ive been waiting nine months, and youve given me no idea when I will be paid.

I agree, still waiting for prepaymania cashback from febuary! (apparently 100% are paid by 180 days, misleading Quidco?)

And Gala Bingo from 9th July - says 100% paid by 90 days and i've not been....

michaelsutherland

I have just noticed that my cashback from Kwik Fit Home Insurance was declined on 11th August and it is now too late to raise a claim (by about 2 days). Firstly why didn't I get an email to say that it had been declined (I get enough saying items are tracking, so why not when they are declined), secondly why was it declined (I had meet all the requirements, bought the insurance, sent you the details, etc) and thirdly why is it so difficult to actually just email you (endless menus to be then told that I can't contact you because it's over 45 days, etc, etc).

cabbage

Hi quidco Company Representative

I cannot remember my user name and password and since registering I've changed my email address. Is there any way my username could be sent to my new email address?

many thanks

Tessa

iduno86

quidco_Company_Representative wrote: »

Good morning,

@iduno86 – All transactions up to August have been paid, and the last payment we received was 24 August 2011 so I should think that your transactions will be updating very soon. New Vista are now on an automated payment system, so as soon as we receive the payment from the network your transactions will be automatically marked up to confirmed.


Kind regards,

Rosie

So they have missed there September payment?