CLOSED: Quidco Question and Answers - please see new thread

buttonmoon

I bought house insurance with Aviva in January via quidco. At the time I bought the insurance it indicated 2.5 months for premium members (I think after it tracked it indicated a likely payment date around beginning/middle of April) I raised a ticket in April and was told that they were chasing but could not give a timescale. It is now a month later (so almost 4.5 months) and my cashback is still showing as tracked but with a delay. Is there a problem with Aviva at the moment as I have always had cashback early or on time before?

[Deleted User]

buttonmoon wrote: »

I bought house insurance with Aviva in January via quidco. At the time I bought the insurance it indicated 2.5 months for premium members (I think after it tracked it indicated a likely payment date around beginning/middle of April) I raised a ticket in April and was told that they were chasing but could not give a timescale. It is now a month later (so almost 4.5 months) and my cashback is still showing as tracked but with a delay. Is there a problem with Aviva at the moment as I have always had cashback early or on time before?

Hi buttonmoon,

Apologies for the delay in getting your cashback paid. I'd like to chase this for you.

Can you please email me at social@aviva.co.uk with the following information and I'll take things from there for you:

• Your full name
• Date of birth
• Postcode
• Policy number
• MSE Username so I can link your email to this query

I look forward to hearing from you and doing all I can to help.

Many thanks,

Marv
Aviva Social Media Support

bristolleedsfan

Just a note should anyone have had Plusnet declined via Quidco and possibly other cashback sites during middle May onwards

This thread might be of interest, basically Plusnet marketing are claiming that some users chose to take 50.00 on site Cashback offer by virtue of changing options thus voiding Quidco cashback.

Plusnet marketing state landing page was in error showing 50.00 on site cashback during last 4 days of the promotion, this is not true landing page was the same both when I signed up on 19th May, someone else a few days later.


https://community.plus.net/t5/My-Account-Billing/Plusnet-Cashback-DECLINED-ADSL-Quidco/td-p/1338121/highlight/false

quidco_Company_Representative

Hi @bristolleedsfan

Thank you for bringing this to our attention. In order for us to look into this further could I please ask you to contact us, adding 'FAO Jack' in your message.

You can submit a query here and we will be in touch very soon https://www.quidco.com/support-contact-us/

Kind Regards,

Quidco Company Representative

montereyjack

My Quidco account has been locked for some time now. I added PayPal as a payout option and was told to wait a few days for it to go through. Next thing I know (when I try to log in) my account is locked. Quidco seem to think that someone has hacked my account and added in their own PayPal address. I'm not so sure but either way my account is locked and nobody from Quidco is responding to my emails.

There has been comments on another forum today about the poor customer service from cashback sites like TCB. Quidco used to be excellent but it does seem the move to a bigger office in London has resulted in poorer customer service.

quidco_Company_Representative

Hi @montereyjack

Thank you for your post and I'm sorry to hear you have had difficulty accessing your account. Please would you email members@quidco.com stating your issue and your Quidco-linked email address. One of our customer service agents will be in touch very soon.

Please be assured the customer service department remains in Sheffield, we have offices in both Sheffield and London locations. We continue to strive for the excellence in customer service that our members have come to expect.

If you have any further questions regarding your account, please do let one of our agents know in the email.

We look forward to hearing from you.

Kind Regards,

Quidco Company Representative

montereyjack wrote: »

My Quidco account has been locked for some time now. I added PayPal as a payout option and was told to wait a few days for it to go through. Next thing I know (when I try to log in) my account is locked. Quidco seem to think that someone has hacked my account and added in their own PayPal address. I'm not so sure but either way my account is locked and nobody from Quidco is responding to my emails.

There has been comments on another forum today about the poor customer service from cashback sites like TCB. Quidco used to be excellent but it does seem the move to a bigger office in London has resulted in poorer customer service.

montereyjack

Quidco - email was sent but still waiting for a reply.

quidco_Company_Representative

Hi @montereyjack

Thank you for your reply, please be assured someone will be in touch soon.

Kind Regards,

Quidco Company Representative

bristolleedsfan

Three separate cases now on Plusnet forum - Quidco members clicking through Quidco Plusnet link in good faith and in my case choosing Plusnet against Talk Talk meeting 50.00 Plusnet Cashback offer on Plusnet landing page.

Quidco tracking rejected by Plusnet who claimed that we chose the 50.00 offer thus nullifying Quidco cashback when all we did was click order now after arriving on landing page.

After illustrations were given on Plusnet Forum that Quidco link was indeed landing on 50.00 Plusnet landing page, Plusnet marketing response was to agree that their was an error but only on the days that posts were made on Plusnet forum illustrating what was apparent when we clicked through from Quidco landing page from 19 May onwards


https://community.plus.net/t5/My-Account-Billing/Quidco-Plusnet-Cashback-DECLINED-ADSL/td-p/1340718

https://community.plus.net/t5/My-Account-Billing/Plusnet-Cashback-DECLINED-ADSL-Quidco/m-p/1340866#M22453

https://community.plus.net/t5/My-Account-Billing/Quidco-Cashback-Declined-Whilst-Waiting-For-Service-To-Be/m-p/1340878#M22457


I have a screen shot which I can email of 50.00 Cashback Plusnet landing page that I refer to having met after clicking through Quidco/Plusnet link, this screen shot was taken during subsequent forum discussions which Plusnet marketing have stated was only in force in error via Quidco link during the period of the forum discussions when in fact reason for the forum discussions was two of us were contending this is landing page that we met, all we did was click "start your order"

Plusnet 50.00 Cashback offer ended on 31 May

[FONT=&quot]I notice TCB/Plusnet reviews sort by newest date first several reported that tracked high value Plusnet transactions were subsequently reduced to a much lesser amount[/FONT]

Derek_Duval

I'm fed up with receiving the standard reply
"I'm really sorry that you haven't received your payment yet. Please be assured that our payments team are currently chasing this up for you, as we do understand how frustrating delays can be. Unfortunately we do not have a time frame we can provide at the moment as to when this will be resolved, but as soon as we do receive the payment, your cashback will update to 'confirmed' in your account. We'll be sure to let you know as soon as this happens via the notifications on your account.

I do hope this helps, and apologies that I cannot provide you with a more positive response on this occasion.

Kind regards,"

My directline car insurance was purchased over 10 months ago. I know there's an issue, as others have all received within the 180 day time frame. My wife also did with her account. I would like this chasing up, not just a standard reply. Please don't recommend I contact you again through help, as I'll only get the standard reply again!