CLOSED: Quidco Question and Answers - please see new thread

quidco_Company_Representative

Hi @bristolleedsfan

Thank you again for your post. We do take issues like this very seriously and would like to look into this further. Could you please email us at members@quidco.com or contact us via https://www.quidco.com/support-contact-us in order for us to investigate.

We look forward to hearing from you and having this problem resolved.

Kind Regards,

Quidco Company Representative

bristolleedsfan wrote: »

Three separate cases now on Plusnet forum - Quidco members clicking through Quidco Plusnet link in good faith and in my case choosing Plusnet against Talk Talk meeting 50.00 Plusnet Cashback offer on Plusnet landing page.

Quidco tracking rejected by Plusnet who claimed that we chose the 50.00 offer thus nullifying Quidco cashback when all we did was click order now after arriving on landing page.

After illustrations were given on Plusnet Forum that Quidco link was indeed landing on 50.00 Plusnet landing page, Plusnet marketing response was to agree that their was an error but only on the days that posts were made on Plusnet forum illustrating what was apparent when we clicked through from Quidco landing page from 19 May onwards


https://community.plus.net/t5/My-Account-Billing/Quidco-Plusnet-Cashback-DECLINED-ADSL/td-p/1340718

https://community.plus.net/t5/My-Account-Billing/Plusnet-Cashback-DECLINED-ADSL-Quidco/m-p/1340866#M22453

https://community.plus.net/t5/My-Account-Billing/Quidco-Cashback-Declined-Whilst-Waiting-For-Service-To-Be/m-p/1340878#M22457


I have a screen shot which I can email of 50.00 Cashback Plusnet landing page that I refer to having met after clicking through Quidco/Plusnet link, this screen shot was taken during subsequent forum discussions which Plusnet marketing have stated was only in force in error via Quidco link during the period of the forum discussions when in fact reason for the forum discussions was two of us were contending this is landing page that we met, all we did was click "start your order"

Plusnet 50.00 Cashback offer ended on 31 May

[FONT=&quot]I notice TCB/Plusnet reviews sort by newest date first several reported that tracked high value Plusnet transactions were subsequently reduced to a much lesser amount[/FONT]

quidco_Company_Representative

Hi @Derek_Duval

Thank you for your post and I apologise to hear you have had a disappointing experience. We will of course be happy to investigate this further for you however we are unable to share account details in forum posts.

I would suggest if you do not feel comfortable raising a support ticket to contact us over Facebook or Twitter and an agent from the social media team will be in touch.

Kind Regards,

Quidco Company Representative

Derek_Duval wrote: »

I'm fed up with receiving the standard reply
"I'm really sorry that you haven't received your payment yet. Please be assured that our payments team are currently chasing this up for you, as we do understand how frustrating delays can be. Unfortunately we do not have a time frame we can provide at the moment as to when this will be resolved, but as soon as we do receive the payment, your cashback will update to 'confirmed' in your account. We'll be sure to let you know as soon as this happens via the notifications on your account.

I do hope this helps, and apologies that I cannot provide you with a more positive response on this occasion.

Kind regards,"

My directline car insurance was purchased over 10 months ago. I know there's an issue, as others have all received within the 180 day time frame. My wife also did with her account. I would like this chasing up, not just a standard reply. Please don't recommend I contact you again through help, as I'll only get the standard reply again!

jasonwatkins

I requested a payment via BACS on Monday - anyone know when the payment run is likely to be done ?. Nothing has arrived yet.

Thanks

quidco_Company_Representative

Hi @jasonwatkins

Thanks for your post. Payment runs occur on Mondays and Thursdays meaning yours will be added to today's payment run and will take around 3 working days to reach you from here.

I hope this helps.

Kind Regards,

Quidco Company Representative

bristolleedsfan

quidco_Company_Representative wrote: »

Hi @bristolleedsfan

Thank you again for your post. We do take issues like this very seriously and would like to look into this further. Could you please email us at [EMAIL="members@quidco.com"]members@quidco.com[/EMAIL] or contact us via www.quidco.com/support-contact-us in order for us to investigate.

We look forward to hearing from you and having this problem resolved.

Kind Regards,

Quidco Company Representative

TY for kind words.

For the benefit of the subject discussion

Following your first reply I did make contact via www.quidco.com/support-contact-us, received an apparent generic response

I subsequently put a claim in against Plusnet rejection together with submitting further information relating to what had been said on Plusnet forum since the rejection. ( I did note that their is a 30/35 day period before Plusnet accept claims via Quidco)



On 4th June ( before my second post here) I wrote to Plusnet CEO

"As Chief Executive of Plusnet - a company owned by BT, I believe it is appropriate for me to draw your attention situation on Plusnet Community Forum where there have been forum responses on behalf of Plusnet which have ( word beginning with L removed by me). to myself and another new member in an apparent attempt by Plusnet marketing to try and renege on 110.00 Cashback being offered by a cashback site

https://community.plus.net/t5/My-Account-Billing/Plusnet-Cashback-DECLINED-ADSL-Quidco/m-p/1338629#M22344

Taken from my post on 4th June

https://community.plus.net/t5/My-Account-Billing/Quidco-Cashback-Declined-Whilst-Waiting-For-Service-To-Be/m-p/1338509

"Quidco link went to Plusnet on site 50.00 cashback offer throughout the offer period in question I did not select Plusnet on site 50.00 cashback offer when I ordered Plusnet service via Quidco on 19th May"

"Forum responses on behalf of Plusnet regarding this were not truthful in any way shape or form"

"The 50.00 Plusnet cashback offer that I am speaking of ended on 31 May 2016, after this date Plusnet page was changed to reflect no 50.00 on site offer, both Quidco and non Quidco links thus landed on non 50.00 cashback offer page after 31 May 2016"

"Forum response regarding this on behalf of Plusnet were not truthful in any way shape or form"

I am sure that you will appreciate that having ordered Plusnet service as opposed to Talk Talk who were also offering very good joining incentives both via cashback site and on site this matter has already caused me a lot of wasted time/inconvenience and stress

Thanks in anticipation of both your time looking into this and for the most appropriate resolution to be forthcoming"


Plusnet response was to contact me by telephone and in summary to inform me that whilst others ( by others, what was meant was other Quidco members previously) may well have had both lots of cashbacks, "you" as in myself wont be getting Quidco/both lots of cashbacks

Plusnet wrote informing me that a voucher code was used which was not the case.

Plusnet have informed me that in view of deadlocked situation I have the option of escalating the matter to CISAS which I intend to do as a first step to pursuing this cashback.


Plusnet have also emailed me inviting me to claim Plusnet 50.00 cashback, I have not done so yet.


Welcome to the Plusnet family! We hope you’re enjoying your Plusnet service.

We’re pleased to tell you that your services have gone live and you can now claim your Plusnet cashback on us. After completing a simple form we will send your cheque to the address that you provided when you signed up. Whilst we will make every effort to get your cashback to you as soon as possible please allow up to 30 days to receive your cheque.

Please remember you need to make sure you’ve made your claim within 2 months. If you have any questions relating to cashback then please find our FAQ’s on cashback here and click here to fill out your form and redeem your cashback.

We really do hope you enjoy using your Plusnet broadband and phone services and enjoy your cashback on us.



HDUK users reporting declines as well, they would have clicked through Quidco link as opposed to HDUK link

http://www.hotukdeals.com/deals/plusnet-unlimited-adsl-home-broadband-no-phone-calls-upto-17mbps-4-24-p-m-after-2450964?page=5#comments



This proves that Plusnet 50.00 cashback offer was on Plusnet landing page via Quidco link and may answer why i have not seen this issue brought up anywhere by anyone who used TCB during the period in question.

http://www.hotukdeals.com/deals/plusnet-unlimited-adsl-home-broadband-no-phone-calls-upto-17mbps-4-24-p-m-after-2450964?p=28056110

"but when you click through, the £50 Plusnet cashback offer is not there. It is still there if you go via Quidco which would total £130 cashback and therefore beat Topcashback's offer"

quidco_Company_Representative

Hi @bristolleedsfan

Thank you for your reply and I sincerely apologise for this confusing situation. We have now escalated this problem and a member from the escalations team will be in touch soon via the support ticket in your Support Inbox.

Kind Regards,

Quidco Company Representative

mel48rose

I feel cheated as I opened a Co-operative bank account back in Feb but am still awaiting payment from Quidco. Taking way too long, not a good advert.

quidco_Company_Representative

mel48rose wrote: »

I feel cheated as I opened a Co-operative bank account back in Feb but am still awaiting payment from Quidco. Taking way too long, not a good advert.

Hi @mel48rose

Thank you for your post and I am sorry to hear that you have not received your payment yet.

May I please ask you to contact the customer support team via this link https://www.quidco.com/support-contact-us/ and someone will look into this for you.

Kind Regards,

Quidco Company Representative

mel48rose

quidco_Company_Representative wrote: »

Hi @mel48rose

Thank you for your post and I am sorry to hear that you have not received your payment yet.

May I please ask you to contact the customer support team via this link https://www.quidco.com/support-contact-us/ and someone will look into this for you.

Kind Regards,

Quidco Company Representative

Hi, thanks have done that with the link provided. Will post how I get on fingers crossed.

scoobydru

Still waiting to receive payment for two separate withdrawals. One from 22nd June and the other from 29th June. I was promised payment by 4th July on 1st July but it still hasn't materialised. Pretty poor standard responses from customer services. BACS takes two days from processing to payment. Clearly, the 'technical glitch' is not a one off.