CLOSED: Quidco Question and Answers - please see new thread

w00519772

I used Quidco to register for a Tesco credit card last Thursday. I notice that it is still not tracking. Therefore I was planning to make a claim (as it was over five days ago). I have gone here: https://www.quidco.com/new-enquiry/

It says: " There is a possibility that your cashback could be declined and if you have the option to cancel or return your purchase, you may wish to consider doing this rather than raising the claim for missing cashback.

If you raise a cashback claim the Quidco support team will hold this for 30 days from the purchase date. The reason for this is that Tesco Bank Credit Card for Purchases will only accept claims after this time has completed.

Please confirm that you understand the process
and wish to submit a missing cashback claim
There is a possibility that your cashback could be declined and if you have the option to cancel or return your purchase, you may wish to consider doing this rather than raising the claim for missing cashback.

If you raise a cashback claim the Quidco support team will hold this for 30 days from the purchase date. The reason for this is that Tesco Bank Credit Card for Purchases will only accept claims after this time has completed.

Please confirm that you understand the process
and wish to submit a missing cashback claim


There is a possibility that your cashback could be declined and if you have the option to cancel or return your purchase, you may wish to consider doing this rather than raising the claim for missing cashback.

If you raise a cashback claim the Quidco support team will hold this for 30 days from the purchase date. The reason for this is that Tesco Bank Credit Card for Purchases will only accept claims after this time has completed.



Please confirm that you understand the process
and wish to submit a missing cashback claim"


Does this mean that tracking will not take place for thirty days? Maybe to stop people opening a credit card and then closing it (just to get cashback - I am not planning to do this)? I clicked "I confirm". I was then presented with a list of dates and times (I assumed these were the dates and time I accessed the Tesco website). I guess I should select the latest date and time?


I have not submitted a claim yet.

quidco_Company_Representative

keiran wrote: »

Hi Quidco rep

Claim #2075272 - Plusnet on 2015-10-20 09:47:16


I'm a basic member and sent in a support question on 10 Feb - there's been no response!. It's for plusnet cashback of £110 and so I'm keen that this be resolved

Pl let me know how I can get in touch/move this along
Thanks

Hello @keiran,

I've gone ahead and responded to that support ticket on the Quidco website now.

Kind Regards,

Nick at Quidco

quidco_Company_Representative

w00519772 wrote: »

I used Quidco to register for a Tesco credit card last Thursday. I notice that it is still not tracking. Therefore I was planning to make a claim (as it was over five days ago). I have gone here: https://www.quidco.com/new-enquiry/

It says: " There is a possibility that your cashback could be declined and if you have the option to cancel or return your purchase, you may wish to consider doing this rather than raising the claim for missing cashback.

If you raise a cashback claim the Quidco support team will hold this for 30 days from the purchase date. The reason for this is that Tesco Bank Credit Card for Purchases will only accept claims after this time has completed.

Please confirm that you understand the process
and wish to submit a missing cashback claim
There is a possibility that your cashback could be declined and if you have the option to cancel or return your purchase, you may wish to consider doing this rather than raising the claim for missing cashback.

If you raise a cashback claim the Quidco support team will hold this for 30 days from the purchase date. The reason for this is that Tesco Bank Credit Card for Purchases will only accept claims after this time has completed.

Please confirm that you understand the process
and wish to submit a missing cashback claim


There is a possibility that your cashback could be declined and if you have the option to cancel or return your purchase, you may wish to consider doing this rather than raising the claim for missing cashback.

If you raise a cashback claim the Quidco support team will hold this for 30 days from the purchase date. The reason for this is that Tesco Bank Credit Card for Purchases will only accept claims after this time has completed.



Please confirm that you understand the process
and wish to submit a missing cashback claim"


Does this mean that tracking will not take place for thirty days? Maybe to stop people opening a credit card and then closing it (just to get cashback - I am not planning to do this)? I clicked "I confirm". I was then presented with a list of dates and times (I assumed these were the dates and time I accessed the Tesco website). I guess I should select the latest date and time?


I have not submitted a claim yet.

Hello @w00519772,

The 30 day hold period refers to a period where we may hold the claim before submitting it to the retailer. You'll still need to raise the claim within 7 weeks of your purchase date and let it go through that hold period as we have a 7-week deadline on claims.

You'll need to select the date of the day you made the purchase from Tesco Bank, as we need the claim to correspond with the same information you gave to Tesco Bank when you made this purchase.

I do hope this helps.

Kind Regards,

Nick at Quidco

Poc

Just thought it worth mentioning that Quidco Customer Service has been exceedingly helpful to me!


I have used Quidco for a few years now and always received cashback. I had been waiting for a long time for Churchill to pay the cashback. Quidco replied to my enquiry as to why I hadn't been paid by giving me the money owed as a gesture of goodwill. They said they would take the matter up with Churchill seperately.

B_M

Nice to see Poc and shows there can be decent service out there.
It sure looks like Quidco has listened to and put the member first.
Refreshing.

hardtimes

I made a complaint to Morethan after they refused to pay cashback eventhough I bought a policy.
They initially referred me to Quidco. I contacted Morethan again and today I received my cash back.

littlewren

I'm not getting anywhere with my cashback claim for taking out insurance with Direct Line last August. It seems they are sitting on the claim and have been for a month now, I don't know why they can't just pay it. I keep contacting Quidco and I'm told that the payment team is chasing it and there is nothing more they can do until Direct Line pay up. It has put me off using them in the future for insurance.

vpb23

littlewren wrote: »

I'm not getting anywhere with my cashback claim for taking out insurance with Direct Line last August. It seems they are sitting on the claim and have been for a month now, I don't know why they can't just pay it. I keep contacting Quidco and I'm told that the payment team is chasing it and there is nothing more they can do until Direct Line pay up. It has put me off using them in the future for insurance.

I am the same with legal & General....took out 5th July and still waiting. Quick first saying after 6 mon the they chase it then other day no its 8 months so keeps changing.

quidco_Company_Representative

littlewren wrote: »

I'm not getting anywhere with my cashback claim for taking out insurance with Direct Line last August. It seems they are sitting on the claim and have been for a month now, I don't know why they can't just pay it. I keep contacting Quidco and I'm told that the payment team is chasing it and there is nothing more they can do until Direct Line pay up. It has put me off using them in the future for insurance.

Hi @littlewren,

I am sorry to hear that your cashback has taken longer than the estimated processing time.

Insurance policy cashbacks tend to take up to 7 months to process, because of the various checks and procedures that need to be taken to ensure that members are protected against fraud, as well as to ensure that they have not cancelled the policy during the cooling-off period.

Nevertheless, as is the case with any delayed cashback, you can be sure that we will continue to work to make sure that we can secure the payment of your cashback as soon as possible.

Kind Regards,

Joseph
Quidco Rep

quidco_Company_Representative

vpb23 wrote: »

I am the same with legal & General....took out 5th July and still waiting. Quick first saying after 6 mon the they chase it then other day no its 8 months so keeps changing.

Hi @vpb23,

I am sorry to hear about you delayed cashback.

Please be assured that our payments team are currently chasing this up for you.

Moreover, I can also assure we do understand how frustrating delays can be and appreciate your patience as a result.

We will keep working with urgency to get that payment for you so as to get it as soon as is possible. We'll also let you know as soon as this happens via the notifications on your account.

Kind Regards,

Joseph
Quidco Rep