CLOSED: Quidco Question and Answers - please see new thread

ic

I'm gutted - took up a full BT package (phone, broadband, TV, mobile) on Black Friday. Failed to track (though Quidco do have my click-thrus tracked). Now been declined as BT say I went through another affiliate company - which is wrong entirely.

quidco_Company_Representative

woodface7 wrote: »

We are realy unhappy at Quidco. We saw your Carex ClickSnap offer at Tesco, bought the product, went to submit it. Only then do we discover that the retailer isn't Tesco as displayed on your page. It is Tesco.com.

(You will doubtless say we could have clicked through into the 'offer details' before buying, but they are never worth clicking, because they never add anything. All you need - the timespan, product, cashback and retailer are in the main offer page.)

You just displayed the wrong retailer. This is mis-selling. and we will be making a claim for a goodwill payment of £1.50. And a suggestion to get the retailer correct in future.

Hi @woodface7

I'm very sorry to hear how displeased you are and for any confusion caused. Please be assured that we inform all of our clicksnap members as to whether an offer is for online or in-store use.

This can be seen in the picture you have sent through and as you mentioned, will also be stated in the offer details, as we would hate for our members to be disappointed. The computer/trolley icon indicates where the offer can be redeemed and the offer details will also have further explanation.

Both Tesco and Tesco.com offer cashback on products purchased with them. If you would like to contact the support team I have no doubt that they'll be happy to make a goodwill gesture to your account.

Kind Regards,

Jack at Quidco

quidco_Company_Representative

ic wrote: »

I'm gutted - took up a full BT package (phone, broadband, TV, mobile) on Black Friday. Failed to track (though Quidco do have my click-thrus tracked). Now been declined as BT say I went through another affiliate company - which is wrong entirely.

Hi @ic

Thank you for getting in touch and I'm sorry to hear your cashback has been declined. What can happen on occasion is that when you have shopped around and browsed on sites prior to making your purchase, we may not be recognised as the referrer of the sale and the cashback can be paid to another affiliate. This may also explain why your purchase failed to track.

This is why we recommend clearing your cookies prior to making a purchase, our support team will be happy to advise on further tips to ensure the successful tracking of your future purchases and to avoid this decline occurring again.

Kind Regards,

Jack at Quidco

quidco_Company_Representative

Boohoo wrote: »

Hello.
I have Sky 6mb broadband, line rental and anytime calls package.
I want to change from Sky to a FIBRE isp and noticed TalkTalk.
Can somebody tell what cashback do i click through as it wiil be the same as Sky but with fibre instead of slow 6mb broadband.
I see there is an offer for simply broadband but i did a dummy order and that said Simply fibre broadband,line rental and calls on the dummy order.
I have a phone line now but if i get fibre it will be a new fibre connection. I am not sure of the cashback amounts as theye seem to be not very clear.

Hi @Boohoo

Thanks for getting in touch and I'm pleased to hear you are wanting to earn cashback on this purchase to be made. Please be assured that if you know the product you are wanting to purchase, you can click through to the retailer by the button at the top stating 'Visit retailer and get cashback'. This will take you to the retailer's main page and you can proceed with your purchase from here.

If you have any issues please don't hesitate to get in touch with the support team.

Kind Regards,

Jack at Quidco

*dinky*

Hi, I used a rarely-used computer and browser to go through Quidco and sign up for Sky broadband on Sunday. Never been used on any affiliate site before, yet cashback has not tracked.

As the switch is still processing I don't have a start date to create a claim. Also it says it won't be considered for 150 days!! This is ridiculous, and same thing happened to me before with EE (who then went off quidco!)

There's no way I went through another affiliate etc. Seems Quidco just don't want to pay!

50Twuncle

*dinky* wrote: »

Hi, I used a rarely-used computer and browser to go through Quidco and sign up for Sky broadband on Sunday. Never been used on any affiliate site before, yet cashback has not tracked.

As the switch is still processing I don't have a start date to create a claim. Also it says it won't be considered for 150 days!! This is ridiculous, and same thing happened to me before with EE (who then went off quidco!)

There's no way I went through another affiliate etc. Seems Quidco just don't want to pay!

Have you asked them or are you just assuming ?
It can take a few days until certain purchases track on your account...

quidco_Company_Representative

*dinky* wrote: »

Hi, I used a rarely-used computer and browser to go through Quidco and sign up for Sky broadband on Sunday. Never been used on any affiliate site before, yet cashback has not tracked.

As the switch is still processing I don't have a start date to create a claim. Also it says it won't be considered for 150 days!! This is ridiculous, and same thing happened to me before with EE (who then went off quidco!)

There's no way I went through another affiliate etc. Seems Quidco just don't want to pay!

Hi @*dinky*

I am sorry to hear that you cashback has not tracked into your account.

Most purchases should track within 24 hours but some can take a little longer.

Please don't worry though, as our customer support team will be more than happy to help raise a missing cashback claim for you so we can have this tracked in manually for you.

Therefore, please do get in contact with them, via the support tab on your Quidco account.

I hope this helps.

Kind Regards,

Joseph at Quidco

MrsBartolozzi

I'd like to ask about Aviva Home insurance.
On the Quidco Aviva page it says that 100% are paid in 60-90 days.
I'd like to dispute this as I have been waiting for cashback since June of last year. It tracked fine, with expected payment in October, but it's now February and still I have no cashback.
Can you help please?

quidco_Company_Representative

MrsBartolozzi wrote: »

I'd like to ask about Aviva Home insurance.
On the Quidco Aviva page it says that 100% are paid in 60-90 days.
I'd like to dispute this as I have been waiting for cashback since June of last year. It tracked fine, with expected payment in October, but it's now February and still I have no cashback.
Can you help please?

Hi @MrsBartolozzi,

I'm very sorry to hear that you've experienced a delay in receiving your Aviva cashback.

We'll of course take this instance into account when we come to update our tracking & payment statistics.

In the meantime, if you'd like some more information about the status of your Aviva transaction, please contact our customer support team and they'd be happy to help.

Kind Regards,

Nick at Quidco

littlewren

Does anyone know if Direct Line come on this thread? I bought insurance through them via Quidco in August last year but it didn't track. I raised a claim and it was sent to Direct Line at the beginning of December but they still haven't paid. I've contacted Quidco but there's nothing else they can do. It's so frustrating.