CLOSED: Quidco Question and Answers - please see new thread

quidco_Company_Representative

johnson293 wrote: »

Quick question for the Quidco rep on here... I have a couple of recent Quidco trackings that have tracked at a higher pruchase price than the order.

I still have the order confirmations, and both are clearly less.

Any idea how/why this might have happened?

Hi @johnson293

With some retailers they will track amounts into your account either higher or lower initially and then update to the correct amount once the cashback is confirmed. If this is the case it will always state so in the retailers terms and conditions on their Quidco page.

If that doesn't happen we can of course investigate this further for you by raising an incorrect cashback claim.

I hope this helps.

Kind Regards

Abbie at Quidco

Gemjars11

Hi I was to get £120 cash back on the 12th of December after signing up to sky through Quidco on the 10th of August. I still haven't received the money.
Gemma

quidco_Company_Representative

Gemjars11 wrote: »

Hi I was to get £120 cash back on the 12th of December after signing up to sky through Quidco on the 10th of August. I still haven't received the money.
Gemma

Hi @Gemjars11

I'm sorry to hear that you haven't received your payment yet Gemma.

If you get in contact with the customer support team they will be able to take a look into that cashback for you.

Kind Regards

Abbie at Quidco

ZELDARINO

I became a member of Quidco in August 2015 after finding out about it on MSE. I used it to get some insurance quotes, which tracked, and I thought it was going well until I tried to make my first withdrawal.
I admit I at first made a mistake by entering the wrong bank account details. I found this out when my first withdrawal (a pound!) failed. Annoyed at myself for entering the wrong details, I then updated my bank details (correctly this time) but this then led to me being unable to withdraw anything. I contacted Quidco support a couple of months ago but it didn't get me anywhere:


You

30 Oct 15 at 14:53
There was a problem with the withdrawal I made. Now I have updated my bacs details but it's not available to withdraw.


Quidco support


03 Nov 15 at 11:55

Hi ,

I'm sorry to hear that you're having issues with withdrawing your cashback. Could you please confirm the last four digits of your account number linked to Quidco?

Kind Regards,

Nick
Quidco Support





You


03 Nov 15 at 15:48

7---




Quidco support


06 Nov 15 at 10:02

Hi ,

Thank you for providing us with that information. At this time, those numbers don't match the ones we have logged on our system. Our database shows you've linked an account to our website with a number ending in 4---.

If you advise us how you would like to proceed we'd be happy to help.

Kind Regards,

Nick
Quidco Support





You


06 Nov 15 at 14:51

Hi,
Due to entering the incorrect details upon opening my account, I updated my bacs payment method several weeks ago and in the payment methods screen it now displays the updated card details:
1****- -******-
I can provide you with the full sort code and account number if need be. Also, despite trying to do so, my email address is not currently linked to my Quidco account. If that is made to happen would I then be able to withdraw to my Paypal account?
Besides providing you with a photo image of my driving licence or bank card to prove to you my idendity, I do not know how else to proceed. I am not as experienced at this website as you surely are so any advice to clear up the matter would be of great help.




You


06 Nov 15 at 15:39

Correction= Also, despite trying to do so, my email address is not currently linked to my PAYPAL account.




Quidco support


10 Nov 15 at 9:05

Hi ,

At this time our side of the database is currently still showing a ---- number, along with an invalid sort code. If you provide us with the full account number and sort code I can try manually updating the details from our side.

Apologies for the inconvenience - we've been experiencing some technical issues with our payments system and some users are having trouble updating payment details. That might also be why you're having trouble linking your paypal.

In any case, I look forward to hearing from you.

Kind Regards,

Nick
Quidco Support





You


10 Nov 15 at 15:17

Hello,
Thank you for your reply and the offer to help.
The sort code is

---

The account number is

---

Quidco support


12 Nov 15 at 10:28

Hi ----,

I've tried updating your details on our system; at present it's difficult to tell if they've been accepted. My best advice would be to wait four working days (as per our standard payment hold for updated details) and try requesting the payment again.

If there's anything else I can do to help, please get in contact again.

Kind Regards,

Nick
Quidco Support





You


20 Nov 15 at 20:06

Hello,
I'm disappointed to report that my payment is still not available for withdrawel
Please help. I've waited six working days (as of 20/11/15), I provided my sort code

---

and account number

---

, but Quidco don't seem to want me as a member.
I understand you have tried, Nick, but is it worth me seeking advice from another member of the Quidco staff? Should I open another support request?




Quidco support


26 Nov 15 at 8:47

Hi ----,

I appreciate your concern at this point but I don't think that'll be necessary - the issue has been raised with tech and we'll make sure to notify you as soon as the situation is resolved.

In the meantime, my advice would be to continue attempting to update the details - we've had some success resolving the issue for some members so you may find the issue has already corrected itself.

We apologize for any inconvenience caused.

Kind Regards,

Nick
Quidco Support





You


12 Dec 15 at 20:33

Hi,
Still no success with withdrawing my cashback
I updated my details and waited until the date stated (12/12/15) but it still doesn't allow me to make a withdrawal.
On the home page of my Quidco account it continues to display:
Available for payment
£--.--
There is a problem with your account, please contact customer services
What is the problem and is customer services another department? If so should I contact them for help?
I also tried to link my paypal account in order to withdraw to that but that also hasn't cleared. Could you help me to be able to withdraw to Paypal? It is the same email address as the one I have with Quidco: [EMAIL="holyhbk1@gmail.com"][/email]

---

What about being able to withdraw to an Amazon account? Could you make that happen?




Quidco support


14 Dec 15 at 17:46

Hi ,

I'm sorry to hear that you're still having problems with your account. The issue has been passed to tech and we should be able to get it resolved soon.

Could I ask you what bank your account is with please?

Kind Regards,

Nick
Quidco Support





You


15 Dec 15 at 9:39

Hi,
As explained in previous requests for help in November, I updated the card details.
At the moment it is displaying BACS -****- -*****- on the Payment Methods screen. In which case this would be a Nationwide bank account.
What about clearance to withdraw to Paypal? Could tech make that happen in case the withdrawals to my bank account still doesn't work?




Quidco support


18 Dec 15 at 11:51

Hi ,

You'd be very welcome to make a withdrawal to PayPal. If you've got an account linked, or you're able to link an account, you could withdraw to PayPal, then deposit the amount to your bank account, and bypass our technical issues entirely.

We're sorry we haven't been able to provide you with a specific resolution to the problem at this time, and we can assure you that our team is looking into it.

Kind Regards,

Nick
Quidco Support





You


18 Dec 15 at 18:05

---

Basically, I feel like I've been going through the same thing over and over with this Quidco support worker. I've tried updating my bacs details, I've asked several times if they could link it to my Paypal account (tried it myself but the Quidco website isn't allowing my to do that either) and it hasn't got resolved.

quidco_Company_Representative

ZELDARINO wrote: »

I became a member of Quidco in August 2015 after finding out about it on MSE. I used it to get some insurance quotes, which tracked, and I thought it was going well until I tried to make my first withdrawal.
I admit I at first made a mistake by entering the wrong bank account details. I found this out when my first withdrawal (a pound!) failed. Annoyed at myself for entering the wrong details, I then updated my bank details (correctly this time) but this then led to me being unable to withdraw anything. I contacted Quidco support a couple of months ago but it didn't get me anywhere:


You

30 Oct 15 at 14:53
There was a problem with the withdrawal I made. Now I have updated my bacs details but it's not available to withdraw.


Quidco support


03 Nov 15 at 11:55

Hi ,

I'm sorry to hear that you're having issues with withdrawing your cashback. Could you please confirm the last four digits of your account number linked to Quidco?

Kind Regards,

Nick
Quidco Support





You


03 Nov 15 at 15:48

7---




Quidco support


06 Nov 15 at 10:02

Hi ,

Thank you for providing us with that information. At this time, those numbers don't match the ones we have logged on our system. Our database shows you've linked an account to our website with a number ending in 4---.

If you advise us how you would like to proceed we'd be happy to help.

Kind Regards,

Nick
Quidco Support





You


06 Nov 15 at 14:51

Hi,
Due to entering the incorrect details upon opening my account, I updated my bacs payment method several weeks ago and in the payment methods screen it now displays the updated card details:
1****- -******-
I can provide you with the full sort code and account number if need be. Also, despite trying to do so, my email address is not currently linked to my Quidco account. If that is made to happen would I then be able to withdraw to my Paypal account?
Besides providing you with a photo image of my driving licence or bank card to prove to you my idendity, I do not know how else to proceed. I am not as experienced at this website as you surely are so any advice to clear up the matter would be of great help.




You


06 Nov 15 at 15:39

Correction= Also, despite trying to do so, my email address is not currently linked to my PAYPAL account.




Quidco support


10 Nov 15 at 9:05

Hi ,

At this time our side of the database is currently still showing a ---- number, along with an invalid sort code. If you provide us with the full account number and sort code I can try manually updating the details from our side.

Apologies for the inconvenience - we've been experiencing some technical issues with our payments system and some users are having trouble updating payment details. That might also be why you're having trouble linking your paypal.

In any case, I look forward to hearing from you.

Kind Regards,

Nick
Quidco Support





You


10 Nov 15 at 15:17

Hello,
Thank you for your reply and the offer to help.
The sort code is

---

The account number is

---

Quidco support


12 Nov 15 at 10:28

Hi ----,

I've tried updating your details on our system; at present it's difficult to tell if they've been accepted. My best advice would be to wait four working days (as per our standard payment hold for updated details) and try requesting the payment again.

If there's anything else I can do to help, please get in contact again.

Kind Regards,

Nick
Quidco Support





You


20 Nov 15 at 20:06

Hello,
I'm disappointed to report that my payment is still not available for withdrawel
Please help. I've waited six working days (as of 20/11/15), I provided my sort code

---

and account number

---

, but Quidco don't seem to want me as a member.
I understand you have tried, Nick, but is it worth me seeking advice from another member of the Quidco staff? Should I open another support request?




Quidco support


26 Nov 15 at 8:47

Hi ----,

I appreciate your concern at this point but I don't think that'll be necessary - the issue has been raised with tech and we'll make sure to notify you as soon as the situation is resolved.

In the meantime, my advice would be to continue attempting to update the details - we've had some success resolving the issue for some members so you may find the issue has already corrected itself.

We apologize for any inconvenience caused.

Kind Regards,

Nick
Quidco Support





You


12 Dec 15 at 20:33

Hi,
Still no success with withdrawing my cashback
I updated my details and waited until the date stated (12/12/15) but it still doesn't allow me to make a withdrawal.
On the home page of my Quidco account it continues to display:
Available for payment
£--.--
There is a problem with your account, please contact customer services
What is the problem and is customer services another department? If so should I contact them for help?
I also tried to link my paypal account in order to withdraw to that but that also hasn't cleared. Could you help me to be able to withdraw to Paypal? It is the same email address as the one I have with Quidco: [EMAIL="holyhbk1@gmail.com"][/email]

---

What about being able to withdraw to an Amazon account? Could you make that happen?




Quidco support


14 Dec 15 at 17:46

Hi ,

I'm sorry to hear that you're still having problems with your account. The issue has been passed to tech and we should be able to get it resolved soon.

Could I ask you what bank your account is with please?

Kind Regards,

Nick
Quidco Support





You


15 Dec 15 at 9:39

Hi,
As explained in previous requests for help in November, I updated the card details.
At the moment it is displaying BACS -****- -*****- on the Payment Methods screen. In which case this would be a Nationwide bank account.
What about clearance to withdraw to Paypal? Could tech make that happen in case the withdrawals to my bank account still doesn't work?




Quidco support


18 Dec 15 at 11:51

Hi ,

You'd be very welcome to make a withdrawal to PayPal. If you've got an account linked, or you're able to link an account, you could withdraw to PayPal, then deposit the amount to your bank account, and bypass our technical issues entirely.

We're sorry we haven't been able to provide you with a specific resolution to the problem at this time, and we can assure you that our team is looking into it.

Kind Regards,

Nick
Quidco Support





You


18 Dec 15 at 18:05

---

Basically, I feel like I've been going through the same thing over and over with this Quidco support worker. I've tried updating my bacs details, I've asked several times if they could link it to my Paypal account (tried it myself but the Quidco website isn't allowing my to do that either) and it hasn't got resolved.

Hi @ZELDARINO,

I do apologise that you have experienced this issue and for any frustration this has caused you.

We have experienced a few technical issues in regards to payments in the past few weeks however, we have been working to resolve the issues and the majority of these are fully resolved now.

In regards to the issue you have experienced, this should have been resolved and you should now be able to request your payment.

If you are still unable to, please do come back to me and I can assist further.

I do hope this helps and I apologise again for the inconvenience this has caused you.

Kind Regards,

Amy at Quidco

ZELDARINO

I checked my Quidco account today and found that the options to withdraw were available.
I hope this is successful and will update as and when the result is known.

quidco_Company_Representative

ZELDARINO wrote: »

I checked my Quidco account today and found that the options to withdraw were available.
I hope this is successful and will update as and when the result is known.

Hi @ZELDARINO,

I am really pleased you have been able to request your payment.

Please do update us either way as we can help if you don't receive this payment and we will be very happy to know if you have received this successfully.

Kind Regards,

Amy at Quidco

Gemjars11

I have several times but the reply is the same. We are looking into it... I would like to know what's going on. V frustrating

Gemjars11

quidco_Company_Representative wrote: »

Hi @Gemjars11

I'm sorry to hear that you haven't received your payment yet Gemma.

If you get in contact with the customer support team they will be able to take a look into that cashback for you.

Kind Regards

Abbie at Quidco

I have been in contact several time but I get the same anwer that they are looking i to it...
I would of expected a bit better of an update that this,

quidco_Company_Representative

Gemjars11 wrote: »

I have been in contact several time but I get the same anwer that they are looking i to it...
I would of expected a bit better of an update that this,

@Gemjars11 For data protection purposes we wouldn't ask you to provide your email address over a public forum, meaning we are unable to access your account from here. Our support team aim to respond within 24 hours and will be able to provide you with any updates you require.

Kind Regards

Jack at Quidco