CLOSED: Quidco Question and Answers - please see new thread

cjj_2

quidco_Company_Representative wrote: »

Hi @cjj

I am very sorry to hear this. As you say you have queried this, our payments team will be looking into this for you and I can only apologise for the inconvenience this is causing you whilst we resolve the issue.
Please be assured you will receive your Amazon voucher it may just take us a short while to obtain for you.

I hope this helps.

Amy at Quidco

Thanks Amy but the code has now been sent but it's not being accepted in my Amazon Account ( error message, not a valid code ) I really would like to use it having requested it on 6th Nov for Christmas gifts please.

quidco_Company_Representative

cjj wrote: »

Thanks Amy but the code has now been sent but it's not being accepted in my Amazon Account ( error message, not a valid code ) I really would like to use it having requested it on 6th Nov for Christmas gifts please.

Hi @cjj,

I am very sorry about this, if you could message back on the email we sent containing the code I can certainly look into this further for you.

Kind Regards,

Amy at Quidco

cjj_2

quidco_Company_Representative wrote: »

Hi @cjj,

I am very sorry about this, if you could message back on the email we sent containing the code I can certainly look into this further for you.

Kind Regards,

Amy at Quidco

Thanks Amy
I will come back here and let you know if I receive a working code. Hoping to receive my payout today as losing faith in getting it at all otherwise( requested on 6th November )

cjj_2

Hi Amy
No reply from Quidco yet.

cjj_2

Really hope today I get my Amazon code Amy. Seen a lovely Christmas present on Amazon. Would be so nice to buy it with my Quidco payout. Did you look at it for me ?
Thankyou

molerat

molerat wrote: »

Just had an e-mail "cash back confirmed", don't remember that purchase ! Checked account - was actually paid out a month ago. !!!!!! !!

quidco_Company_Representative wrote: »

Hi @molerat

We're sorry for any inconvenience this has caused, please be assured we are working on having this fixed and making sure this doesn't happen again. For further details on your confirmed cashback please contact customer support.

Kind Regards,

Jack at Quidco

molerat wrote: »

There is no problem, I have figured it out myself. The post is asking why are you sending cash back confirmed e-mails for transactions that were confirmed and actually paid out over a month ago. The transaction is still showing as confirmed (but not paid) just as it has for over a month, the payments page clearly shows that it relates to that transaction. Your system update is a gift that just keeps on giving !

And this morning I get an e-mail stating that the claim I made for this transaction has been sent to the retailer. So it has been paid, confirmed and now claimed for in that order !

cjj_2

Aww no code yet Amy. Can you please look again. Thankyou

bednarz

Hi, need your advice and help
On the 18th Nov 2015 I requested a withdrawal of my Quidco cashback balance of £125.84 and it did not reach the indicated bank account. I have been told that founds were sent, but I did not get them. That is very annoying, now I get no answers to my emails from Quidco support. What can I do about that. All that time I spent playing with cashback web to gain few quid now will get lost? I can not have that.
Thanks!

Former_MSE_Helen

Shoppers using Quidco can now earn rewards on top of cashback, but you have to actively opt in to get them...

Read the full story:

Quidco launches rewards scheme: how does it work?



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quidco_Company_Representative

bednarz wrote: »

Hi, need your advice and help
On the 18th Nov 2015 I requested a withdrawal of my Quidco cashback balance of £125.84 and it did not reach the indicated bank account. I have been told that founds were sent, but I did not get them. That is very annoying, now I get no answers to my emails from Quidco support. What can I do about that. All that time I spent playing with cashback web to gain few quid now will get lost? I can not have that.
Thanks!

Hi @bednarz,

I am very sorry to hear that you have experienced a delay in receiving your cashback.

This is due to the large amount of queries we have received over the lead up to Christmas.

However, do be assured that our Customer Support will respond to your message as soon as is possible.

Kind Regards,

Joseph at Quidco