CLOSED: Quidco Question and Answers - please see new thread

quidco_Company_Representative

frasersmum123 wrote: »

For the 4th time now my account is on hold. What is going on? Its off hold or a day and then its straight back on. I know you are updating your payment systems but this is getting beyond a joke. I love Quidco and have done for over 7 years but even I am getting to the point where I worry about using you.

Hi @frasersmum123

I'm sorry to hear you've had this problem. The payment hold is put on your account whenever an adjustment has been made to your payment settings. If you have made no amendments recently then I apologise for the technical glitch affecting your account. We are of course working on this and hope to have it resolved for you soon. If you require further details please contact customer support and someone will be happy to advise.

Kind Regards,

Jack at Quidco

quidco_Company_Representative

Wheres_My_Cashback wrote: »

QUIDCO.

It seems hundreds of people have had their transaction histories wiped including tracked clicks awaiting payment and Clicksnap receipts wich have been submitted but not yet paid have dissappeared. It's the Same for Checkoutsmart....

What are you doing about it ?

Hi @Wheres My Cashback

Unfortunately we have experienced a technical error in which the Clicksnap activity is not displaying correctly on member's accounts. Please be assured this does not include their transactional history. We are of course working on this as a priority and hope to have the problem resolved soon. We sincerely apologise to all those affected by this issue. For further details please contact customer support.

Kind Regards,

Jack at Quidco

quidco_Company_Representative

molerat wrote: »

Just had an e-mail "cash back confirmed", don't remember that purchase ! Checked account - was actually paid out a month ago. !!!!!! !!

Hi @molerat

We're sorry for any inconvenience this has caused, please be assured we are working on having this fixed and making sure this doesn't happen again. For further details on your confirmed cashback please contact customer support.

Kind Regards,

Jack at Quidco

compmad1

Wheres_My_Cashback wrote: »

QUIDCO.

It seems hundreds of people have had their transaction histories wiped including tracked clicks awaiting payment and Clicksnap receipts wich have been submitted but not yet paid have dissappeared. It's the Same for Checkoutsmart....

What are you doing about it ?

I agree. It's very annoying.

molerat

quidco_Company_Representative wrote: »

Hi @molerat

We're sorry for any inconvenience this has caused, please be assured we are working on having this fixed and making sure this doesn't happen again. For further details on your confirmed cashback please contact customer support.

Kind Regards,

Jack at Quidco

There is no problem, I have figured it out myself. The post is asking why are you sending cash back confirmed e-mails for transactions that were confirmed and actually paid out over a month ago. The transaction is still showing as confirmed (but not paid) just as it has for over a month, the payments page clearly shows that it relates to that transaction. Your system update is a gift that just keeps on giving !

quidco_Company_Representative

molerat wrote: »

There is no problem, I have figured it out myself. The post is asking why are you sending cash back confirmed e-mails for transactions that were confirmed and actually paid out over a month ago. The transaction is still showing as confirmed (but not paid) just as it has for over a month, the payments page clearly shows that it relates to that transaction. Your system update is a gift that just keeps on giving !

@molerat

I'm pleased to hear you have figured out what's going on, the technical glitch experienced regarding emails yesterday has caused some confusion. Again I apologise for this and should you require further information please contact the customer support team.

Kind Regards,

Jack at Quidco

compmad1

Any idea when the software will be fixed? I’m owed almost £6 now. Note that one is still being tracked since 20th October. This is over a month ago. I have contacted Customer Services several times. I get assurances of payment, but nothing happens. I have just contacted their support again. Anyone else having this nonsense? Below is copied extracts from my activity page which I downloaded:
Purchase Retailer Amount (GBP) Earnings (GBP) Status Updated
24-Nov-15 ClickSnap 0.01 0.01 Tracked 24-Nov-15
24-Nov-15 ClickSnap 2 2 Tracked 24-Nov-15
22-Nov-15 ClickSnap 0.01 0.01 Tracked 22-Nov-15
22-Nov-15 ClickSnap 1.85 1.85 Tracked 22-Nov-15
17-Nov-15 ClickSnap 0.01 0.01 Tracked 17-Nov-15
17-Nov-15 ClickSnap 1 1 Tracked 17-Nov-15
20-Oct-15 ClickSnap 1 1 Tracked 20-Oct-15

quidco_Company_Representative

compmad1 wrote: »

Any idea when the software will be fixed? I’m owed almost £6 now. Note that one is still being tracked since 20th October. This is over a month ago. I have contacted Customer Services several times. I get assurances of payment, but nothing happens. I have just contacted their support again. Anyone else having this nonsense? Below is copied extracts from my activity page which I downloaded:
Purchase Retailer Amount (GBP) Earnings (GBP) Status Updated
24-Nov-15 ClickSnap 0.01 0.01 Tracked 24-Nov-15
24-Nov-15 ClickSnap 2 2 Tracked 24-Nov-15
22-Nov-15 ClickSnap 0.01 0.01 Tracked 22-Nov-15
22-Nov-15 ClickSnap 1.85 1.85 Tracked 22-Nov-15
17-Nov-15 ClickSnap 0.01 0.01 Tracked 17-Nov-15
17-Nov-15 ClickSnap 1 1 Tracked 17-Nov-15
20-Oct-15 ClickSnap 1 1 Tracked 20-Oct-15

Hi @compmad1

I am sorry you are experiencing this issue, the majority of issues have been resolved but we are still working on a few, we understand it is frustrating and we are trying to fix everything quickly.
Unfortunately, I cannot discuss personal or detailed account information here but if you would like me to look into your account to provide further information please email members@quidco.com FAO Amy and I will happily take a look.

Kind Regards,

Amy at Quidco

cjj_2

Hi
I requested an Amazon payout on 6th November and no sign of it. Apparently payments department are looking into it after I messaged support. Feeling worried as its a large amount to me.
Thankyou

quidco_Company_Representative

cjj wrote: »

Hi
I requested an Amazon payout on 6th November and no sign of it. Apparently payments department are looking into it after I messaged support. Feeling worried as its a large amount to me.
Thankyou

Hi @cjj

I am very sorry to hear this. As you say you have queried this, our payments team will be looking into this for you and I can only apologise for the inconvenience this is causing you whilst we resolve the issue.
Please be assured you will receive your Amazon voucher it may just take us a short while to obtain for you.

I hope this helps.

Amy at Quidco