CLOSED: Quidco Question and Answers - please see new thread

quidco_Company_Representative

molerat wrote: »

And this morning I get an e-mail stating that the claim I made for this transaction has been sent to the retailer. So it has been paid, confirmed and now claimed for in that order !

Hi @molerat

Apologies for the payment status inconsistency that you have experienced.

We are aware of this bug and the tech team are working to rectify it so that full functionality is restored to the site.

Kind Regards,

Joseph at Quidco.

quidco_Company_Representative

cjj wrote: »

Aww no code yet Amy. Can you please look again. Thankyou

Hi @cjj,

Let's get that sorted for you.

Could you get in touch with our customer support who will be more than happy to look into that for you.

Kind Regards,

Joseph at Quidco Support

leonardo

Is there a way to test if tracking is working, before proceeding to go through with a purchase?

bednarz

quidco_Company_Representative wrote: »

Hi @bednarz,

I am very sorry to hear that you have experienced a delay in receiving your cashback.

This is due to the large amount of queries we have received over the lead up to Christmas.

However, do be assured that our Customer Support will respond to your message as soon as is possible.

Kind Regards,

Joseph at Quidco

HI, i can understand that, but I ve been told by quidco staff money has been sent so I should receive them within 5 days. My wife requested her founds to be transferred to her bank acc and even she done it later she got it by now. So the reason I did not get mine is incomprehensible. Can you please act on my behalf to help sorting that out please?

Thanks!

quidco_Company_Representative

leonardo wrote: »

Is there a way to test if tracking is working, before proceeding to go through with a purchase?

@leonardo We have some tracking information that can be found here http://www.quidco.com/help/1435/

I hope you find this useful, please contact customer support for further information.

Kind Regards,

Jack at Quidco

Nick_C

I applied for a Tesco Credit Card back in June. After initially being declined and raising a ticket, my £25 cash back came through this week. Money for nothing. Many thanks Quidco, and well worth the wait.

quidco_Company_Representative

Nick_C wrote: »

I applied for a Tesco Credit Card back in June. After initially being declined and raising a ticket, my £25 cash back came through this week. Money for nothing. Many thanks Quidco, and well worth the wait.

@Nick_C

You're very welcome, that's great news! Should you require anything do let our customer support team know, they'll be happy to help.

Kind Regards,

Jack at Quidco

bxboards

Hello

I've e-mailed Support regarding this, but want to post publically as I feel this is rather underhand by Quidco.

I purchased

Date: 1st December 2015 00:06:04
Retailer: TalkTalk Broadband and Digital TV
Follow for retailer alerts
Purchase amount: £1.00
Cashback amount: £225.00

I clicked through with about 2 minutes remaining on your exclusive offer, and it tracked OK at 225 (it should have been 240...) but today I happened to check Quidco and it has sneakily dropped to 90 with no notification - as most contracts only have a 14 day cancellation period, this seems very very poor practice not to pro-actively inform customers, especially when buying your exclusively promoted offers.

Secondly, I cannot raise a Claim as the 225 / 240 Exclusive doesn't even show up on your claim form! It tracked fine, I have screenshots and the e-mail from you but it just dropped. Too be honest, I am not even willing to put in a Claim as I shouldn't have to - 135 has simply been deducted without so much as a by your leave.

I'd like an explanation as to why I wasn't informed and why this has happened ASAP, before I contact TalkTalk with a Cancellation due to the deduction of 135 from the pending transaction.

My Quidco username is the same as here.

quidco_Company_Representative

bxboards wrote: »

Hello

I've e-mailed Support regarding this, but want to post publically as I feel this is rather underhand by Quidco.

I purchased

Date: 1st December 2015 00:06:04
Retailer: TalkTalk Broadband and Digital TV
Follow for retailer alerts
Purchase amount: £1.00
Cashback amount: £225.00

I clicked through with about 2 minutes remaining on your exclusive offer, and it tracked OK at 225 (it should have been 240...) but today I happened to check Quidco and it has sneakily dropped to 90 with no notification - as most contracts only have a 14 day cancellation period, this seems very very poor practice not to pro-actively inform customers, especially when buying your exclusively promoted offers.

Secondly, I cannot raise a Claim as the 225 / 240 Exclusive doesn't even show up on your claim form! It tracked fine, I have screenshots and the e-mail from you but it just dropped. Too be honest, I am not even willing to put in a Claim as I shouldn't have to - 135 has simply been deducted without so much as a by your leave.

I'd like an explanation as to why I wasn't informed and why this has happened ASAP, before I contact TalkTalk with a Cancellation due to the deduction of 135 from the pending transaction.

My Quidco username is the same as here.

Hi @bxboards

I'm sorry to hear that your Talktalk cashback is showing at the incorrect amount. I've had a look into your account for you and I've sent a message to your Support inbox letting you know the steps we can take to get this rectified for you.

Kind Regards

Abbie at Quidco

bxboards

quidco_Company_Representative wrote: »

Hi @bxboards

I'm sorry to hear that your Talktalk cashback is showing at the incorrect amount. I've had a look into your account for you and I've sent a message to your Support inbox letting you know the steps we can take to get this rectified for you.

Kind Regards

Abbie at Quidco

Thanks for your e-mail and assistance - I appreciate you raising a claim for me for the missing 150. I hope this is successful!