CLOSED: Quidco Question and Answers - please see new thread

cte1111

Has anyone actually received the Christmas bonus yet?

People with amazon voucher problems - I had the same issue with my first Amazon voucher from quidco, it took about 8 weeks to come through. Another one that was requested later came through much more quickly, so it is all a bit random.

SuiDreams

cte1111 wrote: »

Has anyone actually received the Christmas bonus yet?

People with amazon voucher problems - I had the same issue with my first Amazon voucher from quidco, it took about 8 weeks to come through. Another one that was requested later came through much more quickly, so it is all a bit random.

I just realised yesterday that I hadn't had the Christmas bonus, I have submitted a support ticket, but no reply as yet. With the Amazon vouchers I have been claiming these for a while and have never had to wait this long previously. It seems that there is an actual problem with amazon payment at the moment the following message is on there support page now."Amazon Gift Certificates - We are unfortunately experiencing an issue with some Amazon Gift Certificate payments. If you haven't received your Amazon Gift Certificate payment, your payment is showing as 'paid' by Amazon Gift Certificate and it has been more than 10 days since you requested it, please don't worry. We are currently investigating this and hope to have a resolution shortly"

Grapey

cte1111 wrote: »

Has anyone actually received the Christmas bonus yet?

Not me, I was told it should be with me at the end of February but I'm still waiting. My 12th qualifying transaction was confirmed 3-4 weeks ago now.

SuiDreams

Just a note re the Amazon payment issue. I have just recieved my code so looks like the issue has been sorted

rick@findthatfuchsia

Grapey wrote: »

Not me, I was told it should be with me at the end of February but I'm still waiting. My 12th qualifying transaction was confirmed 3-4 weeks ago now.

Showing as in my account today!!

Happychappy

Quidco rep

I have been trying your support tab all day but get the error message that the help desk is experiencing problems and to retry in a few minutes, but this has gone on for hours now, is there an email address I can write too? I received an email giving £15 of my next purchase if completed before the end of March, I have made a purchase which has tracked and want to ensure the £15 payable by Quidco will be honoured ?

Thanks

This is the message every time I try the support tab

We've got problems with our helpdesk, so we couldn't create your ticket. Please try again in a few minutes.

shopster

On course for £50 cashback from bonus event but now one of the retailers has declined my claim. Tiny amount of cashback but now crucial as they count as one of my 12 retailers. Click & collect order, have the goods but not sure if i still have the receipt - it was from November. Seemed too good to be true :-(

Grapey

rick@findthatfuchsia wrote: »

Showing as in my account today!!

Mine too, now! Yay! :j

quidco_Company_Representative

Grapey wrote: »

Not me, I was told it should be with me at the end of February but I'm still waiting. My 12th qualifying transaction was confirmed 3-4 weeks ago now.

Hi @Grapey,

I'm very sorry for the delay in receiving your bonus.

We did have a few issues with the processing but that should be now showing in your account confirmed and ready for payment.

Kind regards,

Quidco Rep

quidco_Company_Representative

shopster wrote: »

On course for £50 cashback from bonus event but now one of the retailers has declined my claim. Tiny amount of cashback but now crucial as they count as one of my 12 retailers. Click & collect order, have the goods but not sure if i still have the receipt - it was from November. Seemed too good to be true :-(

Hi @shopster,

I'm very sorry to hear that you've had one of your cashback amounts declined that was toward the bonus.

Please do contact our customer support team and we will take a look into that one for you.

Kind regards,

Quidco Rep