CLOSED: Quidco Question and Answers - please see new thread

vicki84

quidco_Company_Representative wrote: »

@vicki84 I'm sorry to hear that you've had a bad experience with BT on this occasion and that you are unable to post a review regarding this so far.

We do have an equal responsibility to be fair to our retailers as well as to our members and therefore have to adhere to review guidelines.

If you would like to discuss this further, please contact our customer support team via your support tab who will happily look into this further for you.

Kind regards
Quidco Company Representative

Hi

I have tried contacting your support team already but they have been of no help. I can see I am not the only customer who has had this issue there are plenty of people with similar issues just by searching google.

Dormouse

quidco_Company_Representative wrote: »

@Dormouse

I'm sorry to hear that you have been experiencing this issue and for any frustration that this has caused.

We have been looking into this as a priority and had hoped that this was now resolved. If you continue to have difficulties raising a support ticket may I suggest that you try using another browser to see if this rectifies the problem.

I hope this helps and that you are able to contact our support team soon so that we can assist you further.

Kind regards
Quidco Company Representative

Hi, thank you for replying. I have tried the contact form on both Firefox and Chrome, and neither worked. I have now finally managed to send a message on Safari on my phone, but it's been ever so frustrating having all this hassle!

installer69

As the title says, I have found that the non-payment of cashback on the VAT portion of purchases (which is fair and correct) is being abused by retailers who are not paying cashback on the VAT part of purchases that are 0 VAT rated such as kid's clothes and foortware.

I have just had a £112 JD Sports purchase treated this way and have checked previous ones with them and office - same. You all only have 7 weeks to raise a claim so get checking

quidco_Company_Representative

Dormouse wrote: »

Hi, thank you for replying. I have tried the contact form on both Firefox and Chrome, and neither worked. I have now finally managed to send a message on Safari on my phone, but it's been ever so frustrating having all this hassle!

Hi @Dormouse,

I am very sorry that you are still experiencing this technical issue when trying to contact the Support Team, however we are very glad that you have now been successful in sending a support message.

A member of the team will be in touch very shortly regarding your query.

Sorry for any inconvenience that this may of caused you.

Kind Regards,

Quidco Company Representative

quidco_Company_Representative

installer69 wrote: »

As the title says, I have found that the non-payment of cashback on the VAT portion of purchases (which is fair and correct) is being abused by retailers who are not paying cashback on the VAT part of purchases that are 0 VAT rated such as kid's clothes and foortware.

I have just had a £112 JD Sports purchase treated this way and have checked previous ones with them and office - same. You all only have 7 weeks to raise a claim so get checking

Hi @installer69,

We are very sorry that you have experienced this issue with your recent JD Sports purchase.

We will happy to look into this particular case further for you, if you could please contact the Customer Support Team who will be able to investigate your purchase in further detail.

Kind Regards,

Quidco Company Representative

quidco_Company_Representative

vicki84 wrote: »

Hi

I have tried contacting your support team already but they have been of no help. I can see I am not the only customer who has had this issue there are plenty of people with similar issues just by searching google.

Hi @vicki84,

I am very sorry for any inconvenience that this may be causing you.

I will be happy to look into your particular case, if you could please send a Support Message and please put FAO TEL, this message will then be passed directly to me.

Once I have received this from yourself, I will then be able to investigate this further for you.

Look forward to hearing from you.

Kind Regards,

Quidco Company Representative

vicki84

quidco_Company_Representative wrote: »

Hi @vicki84,

I am very sorry for any inconvenience that this may be causing you.

I will be happy to look into your particular case, if you could please send a Support Message and please put FAO TEL, this message will then be passed directly to me.

Once I have received this from yourself, I will then be able to investigate this further for you.

Look forward to hearing from you.

Kind Regards,

Quidco Company Representative

Thank you for your reply do I need to send you a direct message though this site or Quidco

his_missus

I've had a look on Quidco's FAQ but couldn't find any help.


Can someone explain to me how when to take the £5 fee for Premium customers is decided?
In previous years, it has been September and November but I'm assuming as I'm due a payment of £45 this week (for the £50 Christmas bonus) the £5 is being taken this month.


Is it based purely on when a payment is large enough to subtract the £5 fee rather than a specific time of year?

robby2k9

I have registered for a £10 bonus if I order something before the end of March from any retailer offering cashback. My question is: If I order from Amazon (who don't offer cashback on everything), and the item is in a category that doesn't have cashback, would the £10 offer still be valid, the item I am looking at is on their marketplace section.

quidco_Company_Representative

vicki84 wrote: »

Thank you for your reply do I need to send you a direct message though this site or Quidco

@vicki84

In order to contact us directly please raise a support ticket in your Quidco account, you can do so via this link https://www.quidco.com/support-contact-us/.

If you enter 'FAO Tel' in your message this will be directed straight to Tel who will deal with this for you.

Kind regards
Quidco Company Representative