CLOSED: Quidco Question and Answers - please see new thread

prowla

prowla wrote: »

Well, I've had no update on my claim for EE broadband since 31st October.

Quidco are still/again advertising the £130 cashback & save £52.80 when you purchase a year's line rental up-front.

The Quidco offer page gives an estimated payment date of mid-May (about 5 months) and states that cashback claim payment speed is 6 months.

I took up the offer on 4th July.

Hmmm, time is passing by...

An update...

I received the credit on 19th January; I have to say that I was doubting, but Quidco delivered.

Watch-pot never boils, and all that!

cte1111

quidco_Company_Representative wrote: »

Hi @donnamontana,

The Christmas Bonus will be awarded once all your qualifying purchases show as confirmed in your account, the bonus will then be inserted as a new transaction.

Kind Regards,

Quidco Company Representative

I've got 12 confirmed (mostly paid) transactions for the Christmas Bonus but the £50 bonus is not showing as a new transaction. The Quidco Chat says they don't know when this will be paid, please can you confirm what is happening with this, as the two messages are contradictory?

marvin

As one to criticise I also have to compliment when due.....

Well done Quidco on the £3 Tesco; receipt uploaded yesterday evening late £3 payable by 9am this morning the fastest yet. Means my wife got two bottles of Baileys Orange for £9 each (on offer £12 £3 Tesco voucher and £3 cashback).

quidco_Company_Representative

marvin wrote: »

As one to criticise I also have to compliment when due.....

Well done Quidco on the £3 Tesco; receipt uploaded yesterday evening late £3 payable by 9am this morning the fastest yet. Means my wife got two bottles of Baileys Orange for £9 each (on offer £12 £3 Tesco voucher and £3 cashback).

Hi@marvin

Thank you very much for the compliment, we're glad to hear that you're pleased with this offer. Hope you and your wife enjoy the Baileys.

Kind regards
Quidco Company Representative

molliemallone

Hope you can help.

I requested my confirmed cashback (almost £160) to be paid as Amazon vouchers around 1 month ago. On the 23rd of March, the website said I had been paid (my confirmed cashback reset to £0.00), but I did not receive any email with the amazon voucher code. I contacted Quidco via the live chat system, and was told that this was usual and that the voucher code had been requested and I would receive it on the 5th of March. The 5th of March came and went, still no amazon vouchers, so again I contacted live support. I was told that she would request another voucher, and I would receive them later that day or the following day at the latest.

I am still waiting, and cannot help but feel that I am being fobbed off.

PS Yes I have checked my junk mail / spam folders.

Please can you look into this, as I had requested the payment via amazon vouchers to buy part of my son's birthday present. If I had known it was going to be such a painful process, I would have stuck with receiving the payment by cash!

molliemallone

Has anyone else been having issues with Quidco cashback being paid via Amazon Vouchers?

quidco_Company_Representative

cte1111 wrote: »

I've got 12 confirmed (mostly paid) transactions for the Christmas Bonus but the £50 bonus is not showing as a new transaction. The Quidco Chat says they don't know when this will be paid, please can you confirm what is happening with this, as the two messages are contradictory?

Hi @cte1111

Please be assured we are in the process of paying the eligible bonus'. If 12 of the retailers have confirmed your cashback you should receive your bonus shortly.

I am very sorry for the delay but I can assure you, we are aiming to get your bonus paid as quickly as possible.

I hope this reassures you.

Kind Regards,

Quidco Company Representative

quidco_Company_Representative

molliemallone wrote: »

Hope you can help.

I requested my confirmed cashback (almost £160) to be paid as Amazon vouchers around 1 month ago. On the 23rd of March, the website said I had been paid (my confirmed cashback reset to £0.00), but I did not receive any email with the amazon voucher code. I contacted Quidco via the live chat system, and was told that this was usual and that the voucher code had been requested and I would receive it on the 5th of March. The 5th of March came and went, still no amazon vouchers, so again I contacted live support. I was told that she would request another voucher, and I would receive them later that day or the following day at the latest.

I am still waiting, and cannot help but feel that I am being fobbed off.

PS Yes I have checked my junk mail / spam folders.

Please can you look into this, as I had requested the payment via amazon vouchers to buy part of my son's birthday present. If I had known it was going to be such a painful process, I would have stuck with receiving the payment by cash!

Hi @molliemallone

I am very sorry you have not received your Amazon voucher.

Please be assured we are doing everything we can to locate the code so that we can send this to you again.

I am sorry for the delay in providing you with this code unfortunately, we are reliant on a third party to provide the codes, this is why it is not a quick process.

I am very sorry for any inconvenience this issue has caused you, we are trying to locate your code as quickly as possible and will send this to you via your support message as soon as we have it.

Kind Regards,

Quidco Company Representative

quidco_Company_Representative

bookgirl wrote: »

Hi all,

I've just had two cashbacks declined by Gatwick Airport Parking. Ive raised a claim but one of the bookings hasnt taken place yet so can't go further. Gatwick seem to have also disappeared off the cashback list so I can't see the feedback. Has anyone else had issues with them?

Thanks,
R

Hi @bookgirl

I am very sorry to hear your cashback has been declined.

If you would like to discuss this further or if you would like any assistance regarding your claims please can you contact us via your support tab on your Quidco account and we will be happy to look into your account and assist you further.

Kind Regards,

Quidco Company Representative

SuiDreams

molliemallone wrote: »

Has anyone else been having issues with Quidco cashback being paid via Amazon Vouchers?

I have, I've been chasing up payment for over a week, keep getting messages saying I'll recieve it shortly but still no codes.