CLOSED: Quidco Question and Answers - please see new thread

quidco_Company_Representative

Percy1983 wrote: »

It it just me who think the opinions surveys are broken, my profile is 100% in all sections, I get an invite and then get told I am not eligible after a good few questions (usually all info already cover in my profile).

This keeps happening it isn't a one off.

Hi @Percy1983,

We are currently experiencing some technical issues with the Quidco Opinions service, which is why you encountering this problem.

We are hoping to have this service up and running again shortly.

Sorry for any inconvenience that this may be causing you in the meantime.

Kind Regards,

Quidco Company Representative

quidco_Company_Representative

asajj wrote: »

Yes happens to me but mostly directs me to another survey. Do you not get another suitable one offered?

Hi @asajj,

Sorry that you are currently experiencing this issue when trying to complete your Quidco Opinions surveys.

We are currently in the process of ensuring that this feature, is fully functioning again shortly.

I am very sorry for any inconvenience that this may be causing you.

Kind Regards,

Quidco Company Representative

quidco_Company_Representative

ScoobyZ wrote: »

I had a transaction declined from 'high and mighty'. When i got in touch with quidco they just said I need to think about where I shop

Hi @ScoobyZ,

Sorry to hear that your cashback has been declined.

To allow us to investigate this further for you, could you please contact our Customer Support Team who will then be able to look at your purchase.

Kind Regards,

Quidco Company Representative

quidco_Company_Representative

donnamontana wrote: »

Sorry if this has been asked but does anyone know when the cashback from the Christmas event thing will be paid?

Hi @donnamontana,

The Christmas Bonus will be awarded once all your qualifying purchases show as confirmed in your account, the bonus will then be inserted as a new transaction.

Kind Regards,

Quidco Company Representative

quidco_Company_Representative

wilf55 wrote: »

Hi. I ordered bt. Installed 11 February First payment taken from bank yet not showing as tracked. I have put in a claim and it says I am in the cooling off period which clearly I am not. Can you help please Quidco rep. Thsnks

Hi @wilf55,

Thanks for raising a claim, as that is the next step which we do take when a purchase does not track into your account automatically.

Your cashback claim is currently going through the normal claims process.

The cooling off period refers to the validation period, which a purchase is subject to being returned.

As soon as this 30 day period is over we will then send your claim off to the retailer and we will provide you with updates upon every stage of the claims process.

Kind Regards,

Quidco Company Representative

m1kjm

I've just twigged that despite the site saying I've been paid, somehow I've been unsubscribed from emails so I've not received any of the Amazon gift certificates via email for months. That's not at all annoying!

quidco_Company_Representative

m1kjm wrote: »

I've just twigged that despite the site saying I've been paid, somehow I've been unsubscribed from emails so I've not received any of the Amazon gift certificates via email for months. That's not at all annoying!

Hi @m1kjm,

Sorry to hear that you haven't received your payments.

We can certainly arrange for your Amazon Gift Certificates to be resent to you, if you could please contact the Customer Support team who will be happy to arrange this for you.

Sorry for any inconvenience that this may of caused you.

Kind Regards,

Quidco Company Representative

[Deleted User]

Hi,

I recently took out a contract with Vodafone and ordered this via the Quidco website I was advised at the time of ordering I would get £60 cash-back. I am having problems with the estimated payment date keeps being changed. I have contacted Vodafone who have advised me that the cash-back promise is nothing to do with them and that I should take the matter up directly with Quidco. Qudico are stating that they are now awaiting for Vodafone to approve the transaction and cash-back amount.

If this thread is not listed in the correct forum section then please feel free to move it.

I was therefore wondering if someone on here could please clarify who is responsible for honouring the cashback amount?



Thanks in advance.

jem16

Deleted_User wrote: »

I was therefore wondering if someone on here could please clarify who is responsible for honouring the cashback amount

Quidco is responsible.

However cashback is not guaranteed and Quidco will only pay out if they receive it.

mije1983

How recently is recently? Some cashback can take months to become payable.