CLOSED: Quidco Question and Answers - please see new thread

quidco_Company_Representative

Hi @suebfg,

I am sorry your cashback was declined as we do share your disappointment when this happens.

The cashback is a referral fee we receive from the retailer for directing you to their website through Quidco and making a purchase. This referral fee is then passed on to you once it's been paid in the form of cashback.

If you have any queries regarding the cashback then please do contact the Support Team via your Support tab on Quidco.

Kind regards,
Vanessa
Quidco Company Representative

suebfg wrote: »

I have a question re AA membership taken via Quidco to get cashback.

The transaction was declined - Quidco blamed AA saying they declined the transaction, AA say they have nothing to do with third parties and cash back but acknowledged I had taken out joint membership.

Who is right?

suebfg

Thanks for the reply, but there is clearly a problem between yourselves and the AA which needs resolving. As it happens, I am moving to a different road rescue provider because of this fiasco - it is very misleading to offer a price with £x cashback which then doesn't materialise.

spender

I completed the Christmas bonus offered by Quidco whereby if you shopped at certain retailers you would unlock a bonus. Rather disappointed that nearly none of the them tracked and when queried cashback has been declined although I followed the rules. Seems one big scam and has soured my opinion of Quidco

quidco_Company_Representative

suebfg wrote: »

Thanks for the reply, but there is clearly a problem between yourselves and the AA which needs resolving. As it happens, I am moving to a different road rescue provider because of this fiasco - it is very misleading to offer a price with £x cashback which then doesn't materialise.

Hi @suebfg,

I'm sorry to hear that you have had this problem.

Can I please ask that you contact our Customer Support team about this and they will be happy to help.

Best Wishes
Quidco Company Representative

quidco_Company_Representative

spender wrote: »

I completed the Christmas bonus offered by Quidco whereby if you shopped at certain retailers you would unlock a bonus. Rather disappointed that nearly none of the them tracked and when queried cashback has been declined although I followed the rules. Seems one big scam and has soured my opinion of Quidco

Hi @spender,

I am very sorry to hear that you had this problem.

Please do contact our Customer Support team about this, they will be more than happy to assist you further with this.

Best Wishes
Quidco Company Representative

Glitterbaby

Can I ask a question about the Christmas bonus event.

When unlocking the bonus levels so that they are available for payment, do they have to be the original 6 retailers? or once the first 6 transactions out of 12 confirm?

quidco_Company_Representative

Hi @Glitterbaby,

Once the bonus has been unlocked, the bonus is paid once the cashback for your transactions are all confirmed.

If you've unlocked the £50 bonus, this will be paid when 12 of your purchases with the participating retailers is confirmed.

I hope this helps.

Happy New Year,
Vanessa
Quidco Company Representative

Glitterbaby wrote: »

Can I ask a question about the Christmas bonus event.

When unlocking the bonus levels so that they are available for payment, do they have to be the original 6 retailers? or once the first 6 transactions out of 12 confirm?

expressman33

quidco_Company_Representative wrote: »

Hi @expressman33,

I am sorry you did not receive a reply as promptly as we'd like. Due to the Christmas period we have been busier than usual.

All messages sent to the team are responded to so the Support Team will get back to you as quickly as possible. I am sorry for any inconvenience caused.

Kind regards,
Vanessa
Quidco Company Representative

still not got a reply

expressman33

Glitterbaby wrote: »

It is Christmas!:huh:

it's not anymore - and still no reply

quidco_Company_Representative

Hi @expressman33,

I'm sorry that you have still not received a response. The Support team are still working through the backlog of queries accumulated over the festive period, so do be assured that someone will get back to you soon.

I'm very sorry for any inconvenience this matter is causing in the meantime.

Kind Regards,

Quidco Company Representative

expressman33 wrote: »

still not got a reply