CLOSED: Quidco Question and Answers - please see new thread

quidco_Company_Representative

Hi @prowla,

I'm sorry that you haven't had an update on your claim yet.

If you contact the Support team via your Quidco account regarding this claim, they will be sure to have a look at this for you and advise you on the current stage of your claim.

Kind regards,
Ella
Quidco Company Representative

prowla wrote: »

Well, I've had no update on my claim for EE broadband since 31st October.

Quidco are still/again advertising the £130 cashback & save £52.80 when you purchase a year's line rental up-front.

The Quidco offer page gives an estimated payment date of mid-May (about 5 months) and states that cashback claim payment speed is 6 months.

I took up the offer on 4th July.

Hmmm, time is passing by...

quidco_Company_Representative

Hi @falko89,

I'm sorry that your estimated payment date keeps changing, as I do understand how frustrating this can be.

Estimate payment dates are worked out by looking at how quickly a retailer has been paying us over the last 12 months. We do like to try and provide as accurate a date as we can, however since this is only an estimate, it can be subject to change.

If you contact the Support team about this transaction through your Quidco account, they'll happily take a look into this for you and advise further.

Kind Regards,
Ella
Quidco Company Representative

falko89 wrote: »

OK I am getting rather tired of this, I mentioned about my BT Broadband order, original date 8th Jan, changed to April, well the same has now happened with Sky, Ordered Sky mid November, estimated payment date was today 19th December, this has now today changed to the end of March, Why?

expressman33

I have been trying to contact the support team for 2 days because my account has been blocked but they will not reply

expressman33

expressman33 wrote: »

I have been trying to contact the support team for 2 days because my account has been blocked but they will not reply

now 5 days and still no reply

Glitterbaby

expressman33 wrote: »

now 5 days and still no reply

It is Christmas!:huh:

philr123

Quidco sent an email saying email changed but then give no easy facility to flag alert bar sending to a general email box.

I see another user got a quicker response here if so please could the rep post a reply with a phone or direct email to use to report issue!!

marvin

Glitterbaby wrote: »

It is Christmas!:huh:

I thought Christmas was only the 25th and 26th...although as public services seem to think it is 23/24/25/26/27/28/29/30/31/1/2/3/4/5 so don't see why they should not too.

BTW I am at work all night tonight.

suebfg

I have a question re AA membership taken via Quidco to get cashback.

The transaction was declined - Quidco blamed AA saying they declined the transaction, AA say they have nothing to do with third parties and cash back but acknowledged I had taken out joint membership.

Who is right?

quidco_Company_Representative

Hi @expressman33,

I am sorry you did not receive a reply as promptly as we'd like. Due to the Christmas period we have been busier than usual.

All messages sent to the team are responded to so the Support Team will get back to you as quickly as possible. I am sorry for any inconvenience caused.

Kind regards,
Vanessa
Quidco Company Representative

expressman33 wrote: »

now 5 days and still no reply

quidco_Company_Representative

Hi @philr123,

I am sorry to hear of any distress this email has caused.

If you did not make this change, please contact the Customer Support team via the Support tab on your Quidco account. I will pass your feedback on to the relevant team also.

Please be assured our systems are double-encrypted so any information held is safe.

Kind regards,
Vanessa
Quidco Company Representative

philr123 wrote: »

Quidco sent an email saying email changed but then give no easy facility to flag alert bar sending to a general email box.

I see another user got a quicker response here if so please could the rep post a reply with a phone or direct email to use to report issue!!