CLOSED: Quidco Question and Answers - please see new thread

falko89

rachel19 wrote: »

what is going on with quidco, i took up the offer on 01/12/14 for £200 cashback with quidco when taking out unlimited fibre infinity broadband with BT. offer ended at midnight 01/12/14.
My quidco has tracked with wrong amount, i will wait and see what the confirmed amount will be and my sister who also took up the offer has been told offer was only for £100. which it wasnt and i have got photos of the offer to prove it.

just to add, i have been on a different forum site and people are saying quidco are denying it was £200, saying it was only £100 even though alot of people have screen shots from different times of the day.

so are quidco lying or just falsely advertising something to gain users, either way alot of people saw the offer and took it up, its wrong and disgusting to deny the amount..

I also took up and offer for BT Broadband on 1st December however mine was just for regular broadband and phone, it only tracked at £50 which is not right, I also noticed payment date was 8th Jan, this has now changed until 8th April for some reason.

frank777

Question for Quidco representative - I'm a newby
Where do I find the the MPAN number / MPR number + order Number - I can't complete a claim without these numbers.

I've printed off my application - Thanks for choosing npower through quidco and also a print screen showing - ''Your visit has been recorded'' + received an email from Quidco ''We've recorded your visit to npower'' + email from npower '' Thanks for choosing npower to supply your Gas and Electricity. On your website it does say ''Occasionally cashback fails to track''. My account summary does not show the purchase as tracked within the three days, so I have contacted Quidco Support team who'll chase up the missing funds on my behalf. Customer support has not responded yet to my support question sent on 10.12.14 at 08:36AM, should I be worried about my cashback for this transaction with npower???? - the clock is ticking, I have 14 days from 06.12.14 to cancel my contract.

quidco_Company_Representative

Hi @Rachel19,

I can confirm that BT were indeed offering £200 cashback for BT TV + Broadband (including Infinity) + Calls on this date, 1 December 2014.

Do be assured we keep a record of all rates of cashback for all retailers on Quidco.

When you purchase Infinity as part of a package with BT Broadband, cashback will track lower initially and then update to the correct amount once confirmed, so please don't worry. If your cashback doesn't update when it's confirmed, please contact customer support by using the links in the top right corner of your Quidco page.

Many thanks,
Vanessa
Quidco Company Representative.

rachel19 wrote: »

what is going on with quidco, i took up the offer on 01/12/14 for £200 cashback with quidco when taking out unlimited fibre infinity broadband with BT. offer ended at midnight 01/12/14.
My quidco has tracked with wrong amount, i will wait and see what the confirmed amount will be and my sister who also took up the offer has been told offer was only for £100. which it wasnt and i have got photos of the offer to prove it.

just to add, i have been on a different forum site and people are saying quidco are denying it was £200, saying it was only £100 even though alot of people have screen shots from different times of the day.

so are quidco lying or just falsely advertising something to gain users, either way alot of people saw the offer and took it up, its wrong and disgusting to deny the amount..

quidco_Company_Representative

Hi @falko89,

I am sorry to hear this cashback has tracked lower than expected.

Please can you contact the Customer Support team by using the links in the top right corner of your Quidco page.

Unfortunately we are experiencing a technical issue with the estimated payment speeds on the Quidco site. This is still being resolved and I am sorry for any inconvenience it may have caused. The support team will be able to investigate the cashback for you.

Many thanks,
Vanessa
Quidco Company Representative

falko89 wrote: »

I also took up and offer for BT Broadband on 1st December however mine was just for regular broadband and phone, it only tracked at £50 which is not right, I also noticed payment date was 8th Jan, this has now changed until 8th April for some reason.

quidco_Company_Representative

Hi @frank777,

Please contact npower who will be able to provide you with the numbers or direct you to where to find them.

I am sorry you've not had a reply as yet to your support message. Please be assured that the team will get back to you shortly if they haven't already replied.

Many thanks,
Vanessa
Quidco Company Representative

frank777 wrote: »

Question for Quidco representative - I'm a newby
Where do I find the the MPAN number / MPR number + order Number - I can't complete a claim without these numbers.

I've printed off my application - Thanks for choosing npower through quidco and also a print screen showing - ''Your visit has been recorded'' + received an email from Quidco ''We've recorded your visit to npower'' + email from npower '' Thanks for choosing npower to supply your Gas and Electricity. On your website it does say ''Occasionally cashback fails to track''. My account summary does not show the purchase as tracked within the three days, so I have contacted Quidco Support team who'll chase up the missing funds on my behalf. Customer support has not responded yet to my support question sent on 10.12.14 at 08:36AM, should I be worried about my cashback for this transaction with npower???? - the clock is ticking, I have 14 days from 06.12.14 to cancel my contract.

rachel19_2

quidco_Company_Representative wrote: »

Hi @Rachel19,

I can confirm that BT were indeed offering £200 cashback for BT TV + Broadband (including Infinity) + Calls on this date, 1 December 2014.

Do be assured we keep a record of all rates of cashback for all retailers on Quidco.

When you purchase Infinity as part of a package with BT Broadband, cashback will track lower initially and then update to the correct amount once confirmed, so please don't worry. If your cashback doesn't update when it's confirmed, please contact customer support by using the links in the top right corner of your Quidco page.

Many thanks,
Vanessa
Quidco Company Representative.

this is what i mean with quidco, iv just checked the photo i took to confirm again, this was just for infinity broadband and calls on a 12 month contract, not including tv that you had at the rate of £200.
there was a red clock at the bottom of the screen showing how long until the offer expired,
i just presumed it was an offer they were doing for cyber monday.
but now quidco are denying that was what was on offer

legalfreak22

There is definitely something wrong with Quidco. They are censoring reviews of retailers and their claim that there are only a 'few' problems with cahsbacks is laughable.

quidco_Company_Representative

Hi @Rachel19,

If you have a screen shot of this, please do contact the support team through your Quidco account and they will be able to look into this further for you.

Many thanks,
Vanessa
Quidco Company Representative

rachel19 wrote: »

this is what i mean with quidco, iv just checked the photo i took to confirm again, this was just for infinity broadband and calls on a 12 month contract, not including tv that you had at the rate of £200.
there was a red clock at the bottom of the screen showing how long until the offer expired,
i just presumed it was an offer they were doing for cyber monday.
but now quidco are denying that was what was on offer

quidco_Company_Representative

Hi @legalfreak22,

When a review is posted to our site we do not post it straight away because we always want to see if we can help first.

If you have posted a review and then received an email to state it hasn't been posted yet, this means a support ticket has been sent to your Quidco account. Please do reply to this and a member of the support team will be able to look into it further for you.

Many thanks,
Vanessa
Quidco Company Representative

legalfreak22 wrote: »

There is definitely something wrong with Quidco. They are censoring reviews of retailers and their claim that there are only a 'few' problems with cahsbacks is laughable.

SHEILA54

Hi
I have collected the 15 retailers for the £50 cashback offer but 1 has been declined and 1 is pending. The declined one has not been removed although I have now made purchases with other retailers in the offer.
What will happen please?