CLOSED: Quidco Question and Answers - please see new thread

bondy_lad

any news yet on the 1000s of declined £60-00 payments on the american express card,your rivals paid out, no problem?????

Lima-India

Lima-India wrote: »

Hello Quidco
Can I ask a query relating to Clicksnap and Checkoutsmart.
If there is exactly the same offer on the same product in both apps, providing I buy 2 of that product in separate transactions - and thus will be submitting different receipts, can I redeem cash back one through Clicksnap and one through Checkoutsmart? Thank you for your help.

Quidco rep - please could my query be responded to?
Many thanks

bondy_lad

bondy_lad wrote: »

any news yet on the 1000s of declined £60-00 payments on the american express card,your rivals paid out, no problem?????

hello quidco,,any news????

qbs

Anybody else experiencing ClickSnap receipt upload problems? I've been unable to upload receipts for three days now. Same for two different accounts on two different PCs and three different browsers.
No response from Quidco support either.

quidco_Company_Representative

bondy_lad wrote: »

any news yet on the 1000s of declined £60-00 payments on the american express card,your rivals paid out, no problem?????

Hi bondy lad,

Please be assured that this is something that we are aware of and we are looking into this with top priority, however we do not have an update at this stage.
Please get in touch with our Customer Support Team if you would like an update on your specific case.
Hope this helps.

Many Thanks,
Anna

quidco_Company_Representative

Lima-India wrote: »

Hello Quidco
Can I ask a query relating to Clicksnap and Checkoutsmart.
If there is exactly the same offer on the same product in both apps, providing I buy 2 of that product in separate transactions - and thus will be submitting different receipts, can I redeem cash back one through Clicksnap and one through Checkoutsmart? Thank you for your help.

Hi Lima-India,

Please be assured that the terms and conditions do relate to uploading the same receipt on Clicksnap and Checkoutsmart. Therefore if you purchase separately then you can redeem the offers on ClickSnap and Checkoutsmart without a problem.

I do hope this has helped.

Kind Regards,

Anna

quidco_Company_Representative

qbs wrote: »

Anybody else experiencing ClickSnap receipt upload problems? I've been unable to upload receipts for three days now. Same for two different accounts on two different PCs and three different browsers.
No response from Quidco support either.

Hi qbs,

I am sorry to hear that you have had this issue. This has been reported and should be fixed very soon. If you have the ClickSnap App then you are able to upload your receipts on there.

If not then please try again tomorrow and you should then be able to get this uploaded.

I hope this reassures you.

Kind Regards,

Anna

mrssaver_2

quidco_Company_Representative wrote: »

Hi MrsSaver,

I am sorry to hear that you have had cashback declined. In order for us to look into this further for you please do contact our Customer Support team via a Support Ticket on Quidco. We will then be able to look into your account and advise from there.

Best Wishes

Oliver
Quidco

Hi Quidco Rep,

I have submitted yet another support ticket, I have lost count how many that is now. My Sky cashback is still not being honoured.

Quidco keep telling me to go to Sky to get it sorted. Sky keep telling me to go to Quidco.

I am so very, very disappointed, confused and annoyed that I am still chasing £120 cashback.

Can you please help? Please, please do not ask me to submit another support ticket or contact Quidco through the website as this is not getting me anywhere.

I would really appreciate some help right now.

Thanks,

Mrssaver

quidco_Company_Representative

mrssaver wrote: »

Hi Quidco Rep,

I have submitted yet another support ticket, I have lost count how many that is now. My Sky cashback is still not being honoured.

Quidco keep telling me to go to Sky to get it sorted. Sky keep telling me to go to Quidco.

I am so very, very disappointed, confused and annoyed that I am still chasing £120 cashback.

Can you please help? Please, please do not ask me to submit another support ticket or contact Quidco through the website as this is not getting me anywhere.

I would really appreciate some help right now.

Thanks,

Mrssaver

Hi mrssaver,

Unfortunately, I am unable to look into your specific case through this site as we do not have access to your account details in order to advise further here.
I do understand that you do not wish to submit another ticket, however if you put one through now and put F.A.O Anna at the top of the message then I will pick this up personally and get back in touch to assist you.

I hope this helps and I am sorry that we are unable to assist you further via this thread.

Regards,

Anna

mrssaver_2

quidco_Company_Representative wrote: »

Hi mrssaver,

Unfortunately, I am unable to look into your specific case through this site as we do not have access to your account details in order to advise further here.
I do understand that you do not wish to submit another ticket, however if you put one through now and put F.A.O Anna at the top of the message then I will pick this up personally and get back in touch to assist you.

I hope this helps and I am sorry that we are unable to assist you further via this thread.

Regards,

Anna

Thank you so much Anna, I have done this now and I look forward to any help you can provide.

mrssaver