CLOSED: Quidco Question and Answers - please see new thread

quidco_Company_Representative

mrprosser wrote: »

Has this happened to anyone else?

I logged onto Quidco Opinions, and found that there were 4 surveys for me to complete all with expiry dates in June.

I completed the first one, submitted it, and then returned to the opinions page to find the other surveys had all gone.

Is this usual?

Hi mrprosser,

I am sorry to hear that you have had this issue.

With the majority of the surveys on Quidco Opinions there is a maximum number of participants that they want and therefore if enough people have completed the survey then it will be taken down.

This can happen at any point during the live period, however please don't worry as we are always getting new surveys through and therefore there will be more to answer.

Hope this helps clarify.

Kind Regards,

Anna
Quidco Representative

xbrenx

Hi

I was going to use the Tassimo website through Quidco but got a message saying that Tassimo were experiencing technical issues and to try again later.

What I'm wondering is, whether this is normal, does it get fixed and if so how long should I wait (minutes, hours days)?

Many thanks

quidco_Company_Representative

xbrenx wrote: »

Hi

I was going to use the Tassimo website through Quidco but got a message saying that Tassimo were experiencing technical issues and to try again later.

What I'm wondering is, whether this is normal, does it get fixed and if so how long should I wait (minutes, hours days)?

Many thanks

Hi xbrenx,

This is only a temporary measure until we have the tracking for this retailer fixed.

I'm sorry I'm unable to provide you with an exact date at this time on when the link will be fixed, though we'll aim to have it resolved as soon as we can.

If you follow the retailer's alerts for Tassimo on Quidco, we'll be able to notify you when the link has been fixed.

Kind regards,

Kim

Quidco Representative

rick@findthatfuchsia

Quidco

Why do we keep getting a survey for Verve?

This is not a survey, all they want is your details so that they can do their own surveys outside of Quidco.

Ta

quidco_Company_Representative

Hi rick@findthatfuchsia,

Currently, we're offering a reward for joining a temporary grocery shopping panel to provide opinion and feedback on your shopping experiences through Verve Voices.

Please rest assured that your personal data and details are secure and none of your personal information has or will be disclosed by completing this survey.

Kind regards,

Brendan
Quidco Representative

wakeupalarm

How do you close a quidco account.

Does deactivating the account close the account or is it like facebook and deactivating is only temporary and can be reactivated?
Are the personal details removed after a time period?

quidco_Company_Representative

wakeupalarm wrote: »

How do you close a quidco account.

Does deactivating the account close the account or is it like facebook and deactivating is only temporary and can be reactivated?
Are the personal details removed after a time period?

@wakeupalarm - When a user's account is deleted, the transactional data relating to their account is retained for accounting purposes however the user's data is anonymised so we keep no record of the original user. We allow one week for this process to take place.

Unlike Facebook, for example, we are unable to reactivate an account and to all intents and purposes the account is deleted and no longer exists.

Many thanks,

Rosie
Quidco Rep

Lima-India

Hello Quidco
Can I ask a query relating to Clicksnap and Checkoutsmart.
If there is exactly the same offer on the same product in both apps, providing I buy 2 of that product in separate transactions - and thus will be submitting different receipts, can I redeem cash back one through Clicksnap and one through Checkoutsmart? Thank you for your help.

WillyWonga

On the same subject why does Clicksnap process your receipt nearly the same day yet Checkoutsmart takes forever. The downside is with Checkoutsmart that you cant see what has been submitted, it doesn't give you a reference number and the customer support is very slow to respond yet both seem to operate together as reference numbers when they are processed are in line with Clicksnap.

quidco_Company_Representative

@WillyWonga - The processes are slightly different for these schemes. It can take up to 14 days for cashback to be awarded from the point you submit your receipt.

Many thanks,

Brendan
Quidco Rep