CLOSED: Quidco Question and Answers - please see new thread

mum26

I also have a Sky query, I am waiting for £110 cashback. I recently chased this up with Quidco for a second time, got a helpful response saying quidco would pay it out to me and asking for a few details. I provided the details then got a standard "We are sorry your cashback is taking longer than it stated" blurb back! I'm really quite miffed about that when Quidco asked for the details and said they would pay it, please can someone look into it and let me know what is going on please?

quidco_Company_Representative

Hi Mum26

I'm really sorry to hear you have been sent this message after sending in your details.

I'm aware there are currently high volumes of messages that the Support team are responding to, as quickly as possible.

Feel assured, your details will be processed shortly, and you will be provided with an update regarding your cashback.

I hope this helps.

Thanks,

Elinor

Jeannine

Has anyone had any success in getting an order number to manually claim cashback through Quidco for new Sky subscribers? I signed up with Sky last week via the Quidco site - but purchase was not tracked, and I can't claim the cashback without this order number which I don't have.


Have read about other people having the same problem - anything I can do?


Many thanks!

Kite2010

Surprise Surprise another MusicMagpie rejected cashback (11 out of 11)

Will it be 11 out of 11 for a successful claim I wonder?

Anyhow, *downgrades to Basic as no point in paying £5 when I've probably earnt less than that this year*

Emmala

Please can someone tell me how to close my Quidco account? I can't find anything on their site........

molerat

Settings / Security / De-activate Account

quidco_Company_Representative

Jeannine wrote: »

Has anyone had any success in getting an order number to manually claim cashback through Quidco for new Sky subscribers? I signed up with Sky last week via the Quidco site - but purchase was not tracked, and I can't claim the cashback without this order number which I don't have.


Have read about other people having the same problem - anything I can do?


Many thanks!

Hi Jeannine,

I'm sorry to hear you're having this issue.

Could you contact our customer support team and they will be able to help you raise a claim on this.

Kind regards,

Brendan
Quidco rep

quidco_Company_Representative

Kite2010 wrote: »

Surprise Surprise another MusicMagpie rejected cashback (11 out of 11)

Will it be 11 out of 11 for a successful claim I wonder?

Anyhow, *downgrades to Basic as no point in paying £5 when I've probably earnt less than that this year*

Hi Kite2010,

I'm sorry to hear that you've had another claim declined.

Could you contact our customer support team and they will be able to investigate your MusicMagpie claims.

Kind regards,

Brendan
Quidco Rep

Jemma-T

"Your account has been blocked. Please contact our Quidco support team."

Why would that be? Been like it for over a week filled out the contact us twice and had no reply.

In fact I've had NO communication whatsover.

Digging around Google I found this thread and the email [EMAIL="members@quidco.com"]members@quidco.com[/EMAIL] -which I just fired off an email to.

Very poor show from Quidco.

crankup

I'm getting the "Your account has been blocked - please contact support team" message too. This happens when logging in via PC browser, but android app logs in ok.
I contacted the customer support Fri lunchtime as requested but heard nothing yet.