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quidco_Company_Representative

chrisnasah wrote: »

Morning Quidco Team,

So a while back I did a recommendation to my family members, that is wife, mum and dad. they did a few purchases and also had cashback on their account.

But for some odd reason my wife's and my dad's account are now blocked?

Would there be a reason for that?

Hi chrisnasah,

I am very sorry to hear that you have had this issue. Please be assured that we can certainly explain further to your family members as to what has happened here.

Can you please get in touch with us via the 'Support' tab on the right hand side of the retailers page and provide the email addresses linked to your family members accounts so that we can have a look at what is happening here.

I do hope that this has helped.

Many Thanks
Anna

quidco_Company_Representative

staple28 wrote: »

Hi Quidco Team,

Just a little somthing i am curious about. no problem. Why are some of my cashbacks highlighed in pink?

Thanks

Hi staple28,

Thanks for getting in touch.

Usually this means that you have a claim raised for this transaction and therefore it will show as 'Claim Raised' and will be highlighted so that you can clearly see the cashback that is currently being investigated.

I hope this helps clarify.

Many Thanks
Anna

1D1F

General query: If you buy something that's faulty on arrival, and a replacement is sent, will the cashback be void? If so, it would be grotesquely unfair. You haven't had a refund or cancelled.

You've actually been the victim of a merchant who's put you through endless days of frustration by selling shoddy goods and making you negotiate a labyrinthine returns procedure. Who may now profit from that by not paying cashback! Especially when they change the original order number.

quidco_Company_Representative

1D1F wrote: »

General query: If you buy something that's faulty on arrival, and a replacement is sent, will the cashback be void? If so, it would be grotesquely unfair. You haven't had a refund or cancelled.

You've actually been the victim of a merchant who's put you through endless days of frustration by selling shoddy goods and making you negotiate a labyrinthine returns procedure. Who may now profit from that by not paying cashback! Especially when they change the original order number.

Hi There,

In this scenario I would advise cancelling the whole order and then clicking back through Quidco to make your purchase again.

Cashback cannot be paid on cancelled, returned or amended orders as cashback is actually a referral commission that we receive from the retailer for referring the sale to them.

Instead of keeping it, we pass it back onto you as cashback. This means that if you have to deal with the retailer directly, we will not be seen as the referrer and therefore, we will not receive the referral commission for the sale.

However, if this has already happened then please get in touch with our customer support team who will be able to assist you in raising a claim to see if the retailer will accept this from us.

I do hope that this has helped

Many Thanks

Anna
Quidco Company Representative

1D1F

Oh dear! Already happened.

Since it didn't track either, would I use 'Create Cashback Claim'? I doubt there's room to mention the replacement / order number change.

Or can you post a link to a more suitable page to raise this?

quidco_Company_Representative

1D1F wrote: »

Oh dear! Already happened.

Since it didn't track either, would I use 'Create Cashback Claim'? I doubt there's room to mention the replacement / order number change.

Or can you post a link to a more suitable page to raise this?

Hi,

Thanks for your reply. Please don't worry as we can certainly help you with this.

Can you please provide this information here: https://www.quidco.com/support-contact-us/

I do hope this helps.

Many Thanks,
Anna

cm7

I've had some surveys through Quidco Opinions that I've completed and it hasn't linked back to Quidco - so no cash credited to my Quidco Opinions account. The survey today for "Verve" is simply a registration for another survey site (Verve Voices) which has it's own incentives, you give them your details and answer some questions then it signs you up. You're not directed back to Quidco and the survey still shows as available to complete.

I sent a message via the contact form earlier today but the last two times I've done this for surveys not being credited I've received no reply (and the messages appear to have been deleted from my messages on your site). Do you not provide support for Quidco Opinions?

quidco_Company_Representative

cm7 wrote: »

I've had some surveys through Quidco Opinions that I've completed and it hasn't linked back to Quidco - so no cash credited to my Quidco Opinions account. The survey today for "Verve" is simply a registration for another survey site (Verve Voices) which has it's own incentives, you give them your details and answer some questions then it signs you up. You're not directed back to Quidco and the survey still shows as available to complete.

I sent a message via the contact form earlier today but the last two times I've done this for surveys not being credited I've received no reply (and the messages appear to have been deleted from my messages on your site). Do you not provide support for Quidco Opinions?

Hi there,

We certainly do have Support for Quidco Opinions. You should have received a response from our team via email. If you have not yet received this, please be aware that you may raise any issue that you may have with our Support Team through a Support Ticket. This can be accessed through the support tab on the top right of Quidco.

Best Wishes

Oliver
Quidco Support

cm7

quidco_Company_Representative wrote: »

Hi there,

We certainly do have Support for Quidco Opinions. You should have received a response from our team via email. If you have not yet received this, please be aware that you may raise any issue that you may have with our Support Team through a Support Ticket. This can be accessed through the support tab on the top right of Quidco.

Best Wishes

Oliver
Quidco Support

Yes, that's the contact form I always use. I did get a response last month saying they would pass it on to the correct team but nothing further. Two other times have received no response at all apart from the initial automated email.

quidco_Company_Representative

cm7 wrote: »

Yes, that's the contact form I always use. I did get a response last month saying they would pass it on to the correct team but nothing further. Two other times have received no response at all apart from the initial automated email.

Please be assured that we would not send a automated response from a Support Ticket. I am sorry to hear that we have not provided you with an update as of yet. Please do visit the link provided below and send us a message if this query is related to Quidco Opinions. Please do make this FAO Oliver. I will then pick this up for you and provide you with a response.

http://quidco-opinions.com/contactus

Best Wishes

Oliver
Quidco