CLOSED: Quidco Question and Answers - please see new thread

Hammer_Time

quidco_Company_Representative wrote: »

Hi Hammer Time,

As with the issues that others have been facing, I'm going to pass this onto the tech team, because there shouldn't be an issue with accessing the site. Do you find that you are unable to access it for a long time? or when you refresh does it allow you on?

Also, which browser are you using?

Many thanks,

Leanne

It sometimes let me on when I refresh the page. I am using explorer on more than one computer and have problem accessing with both.

Gary

quidco_Company_Representative

ernie-money wrote: »

I've just signed up to Quidco opinions and completed my profile. There are 4 surveys showing up as available, but I don't seem to be able to access them! There is no clickable button or link anywhere, just a big picture, and underneath the name of the survey with duration, expiry date and reward details.
Is it just me, or is there something wrong with the site?

Hi ernie-money,

Can you please email opinions@quidco.com with an outline of your issue, then they will be able to address this and hopefully get it sorted.


Hi Hammer Time,

Thanks for that information, I'll pass it to the tech team to see if there's anything they can do.

Many thanks,

Leanne

TREVORCOLMAN

I have a payment due from QUIDCO which was estimated early this month.

It is now showing estimated 11 Jul 13!

I have sent them a message asking what is going on.

They have not replied.

Any ideas?

November2

Still can't log into site. Finally got the site to load but when I tried to sign in after about two minutes of waiting I got the 'Hang in there' message. Made another large order with Asda the other day and again couldn't go through your site!

Kite2010

This evening I have the following listed as available to check-in within 25 miles:
Staples, Maplin, Toys R Us, Furtiture Village, Mamas & Papas, Gap & Two Seasons

Based on the past couple weeks, I'm going to put 5p on come later in the week they would have disappeared again (which would be annoying as I'm in London on Saturday), which leads me to think that the retailers have a set amount of money for weekly check-ins and once it's gone for the week, the retailers disappear until the next week.

---

To November2, other cashback sites are available so you can still get cashback.

quidco_Company_Representative

TREVORCOLMAN wrote: »

I have a payment due from QUIDCO which was estimated early this month.

It is now showing estimated 11 Jul 13!

I have sent them a message asking what is going on.

They have not replied.

Any ideas?

Hi TREVORCOLMAN,

I would hope that the team have responded to you now, if not please let me know and I will give you further contact details.

Thanks

November2 wrote: »

Still can't log into site. Finally got the site to load but when I tried to sign in after about two minutes of waiting I got the 'Hang in there' message. Made another large order with Asda the other day and again couldn't go through your site!

Hi November2,

I'm sorry you'res till having an issue with this, I have passed all the information onto our tech team but there's little more I can offer you at this time. Hopefully with the inforamtion that you and other members have given me, the team will find the source of the problem and be able to improve this.

Thanks

Kite2010 wrote: »

This evening I have the following listed as available to check-in within 25 miles:
Staples, Maplin, Toys R Us, Furtiture Village, Mamas & Papas, Gap & Two Seasons

Based on the past couple weeks, I'm going to put 5p on come later in the week they would have disappeared again (which would be annoying as I'm in London on Saturday), which leads me to think that the retailers have a set amount of money for weekly check-ins and once it's gone for the week, the retailers disappear until the next week.

Hi Kite2010,

The retailers can choose to remove themselves from the check in process and this does happen quite often. But they usually return after a couple of weeks. Unfortunately I couldn't say whether this is due to a budget or not, I'm not privy to that sort of information.

Many thanks for all your questions,

Leanne

SharkyGeorge

In March I made two separate bookings with Hotels.com through Quidco - both for a holiday in July/August. The combined cashback value is around £150, so quite substantial. I understood these wouldn't be tracked and confirmed until after my stay.

That was now a month ago and both still just say 'tracked'. What does this mean please and how long will it take to get the cashback?

Thanks

quidco_Company_Representative

SharkyGeorge wrote: »

In March I made two separate bookings with Hotels.com through Quidco - both for a holiday in July/August. The combined cashback value is around £150, so quite substantial. I understood these wouldn't be tracked and confirmed until after my stay.

That was now a month ago and both still just say 'tracked'. What does this mean please and how long will it take to get the cashback?

Thanks

Hi SharkyGeorge,

Unfortunately, we are not able to deal with individual queries over this forum. With hotels.com, it can take up to 8-12 weeks for your purchase to confirm after you have completed your stay. If your purchases are looking delayed, do get in touch with our customer support and we can advise you from there

Thanks,

Emma

armyknife

The now consistently erratic behaviour of the website suggests to me that the company might soon go tits-up?

rick@findthatfuchsia

armyknife wrote: »

The now consistently erratic behaviour of the website suggests to me that the company might soon go tits-up?

Bizarre statement. Because you have trouble getting on quidco?

Looks like TSB are going to fold as well then!