CLOSED: Quidco Question and Answers - please see new thread

jasonwatkins

finally got my skrill account verified so with any luck, i'll be able to withdraw the winnings when they arrive and work out how much i'll be down .. still not tracked though

Kite2010

quidco_Company_Representative wrote: »

Hi Kite2010,

We would be happy to have a look into this for you. Could you please raise a support ticket HERE and we will get back to you!

Thanks

Oli

Done

I could do with that £50 this month

quoia

Hi QuidCoRep.

Can you advise how/where to resolve a small issue.

It's with regards to an introductory "first purchase" bonus payment
Initially offered at £2.50 but then increased to £5

Claim your £5 bonus
We've extended your bonus for another week and doubled it! The rules are the same - simply purchase at any retailer before midnight .......

A purchase was made before it expired at Amazon via your site referral link but the bonus payment from Quidco has never appeared.

The Amazon purchase itself might not have generated any cashback (from Amazon) due to the item possibly not being in a product category that qualified for a cashback payment at that time. (It would have done a week or so before and a few days later)

Having said that the "terms" for receiving the bonus were "Simply make a purchase with any retailer" which is what happened.
No mention of it having to actually generate a cashback payment!

So what is your advice please, only the claim is technically being raised against a non-payment from Quidco and not an error/failure on Amazon's part ?

Thanks Q

bristolleedsfan

I downgraded to free Quidco membership before the first tracked transaction following account anniversary, why has it now been stated by email that 50p has been retained out of a 5.00 payment


Payment amount £5.00
(It's been paid into your nominated bank or PayPal account, please allow three
working days for it to clear)
We've held back £0.50 from this payment as the Quidco retention fee


Quidco Account ID is same as this MSE ID


5.00 paid by BACS - showing in account

quidco_Company_Representative

kingstreet wrote: »

I fancy a moan.

Cleared cookies and used a different web browser to book a holiday with Thomas Cook. Entered via the Quidco link, think I got the "Your purchase has been logged" message, at the end, but can't remember.

Transaction didn't track and got a "You didn't complete your purchase" email from Quidco a few days later.

Logged a ticket a few days later and after three months I've had a decline.

I don't think there's much Quidco can do about it, but I'd love to know who that £102 was paid to.

Still, Thomas Cook has lost a customer. I'll go elsewhere in future. Going to email them to tell them that too.

Hi Kingstreet,

I am really sorry to hear your purchase has been declined, it sounds like you did all the right things! I can advise you to send us in a support message and we can see what we can do for you.

jasonwatkins wrote: »

finally got my skrill account verified so with any luck, i'll be able to withdraw the winnings when they arrive and work out how much i'll be down .. still not tracked though

Hi jasonwatkins,
It can take up to three days for this to track into your account, if you find it doesn't, we will need you to raise a claim to get that tracking in manually. You can do that by going to the support tab and clicking create cashback claim.

Kite2010 wrote: »

Done

I could do with that £50 this month

Hi Kite2010,

Thanks, we'll get back to you within 24 hours, unless your a premium member where we will respond within 7!

quoia wrote: »

Hi QuidCoRep.

Can you advise how/where to resolve a small issue.

It's with regards to an introductory "first purchase" bonus payment
Initially offered at £2.50 but then increased to £5



A purchase was made before it expired at Amazon via your site referral link but the bonus payment from Quidco has never appeared.

The Amazon purchase itself might not have generated any cashback (from Amazon) due to the item possibly not being in a product category that qualified for a cashback payment at that time. (It would have done a week or so before and a few days later)

Having said that the "terms" for receiving the bonus were "Simply make a purchase with any retailer" which is what happened.
No mention of it having to actually generate a cashback payment!

So what is your advice please, only the claim is technically being raised against a non-payment from Quidco and not an error/failure on Amazon's part ?

Thanks Q

Hi Quoia,
Sorry to hear you have not received this yet! Unfortunately, we are unable to deal with individual queries over this forum, but I can advise you to send us in a support message and our team will get back to you as soon as possible.

bristolleedsfan wrote: »

I downgraded to free Quidco membership before the first tracked transaction following account anniversary, why has it now been stated by email that 50p has been retained out of a 5.00 payment


Payment amount £5.00
(It's been paid into your nominated bank or PayPal account, please allow three
working days for it to clear)
We've held back £0.50 from this payment as the Quidco retention fee


Quidco Account ID is same as this MSE ID


5.00 paid by BACS - showing in account

Hi Bristolleedsfan,
This does sound like a bit of an error on our side, if the purchase was tracked when you were a basic member you should certainly not be subject to the retention fee. Can you send us in a support message for our team to have a look into.

Thanks everyone!

Emma

kingstreet

quidco_Company_Representative wrote: »

Hi Kingstreet,

I am really sorry to hear your purchase has been declined, it sounds like you did all the right things! I can advise you to send us in a support message and we can see what we can do for you.

Thank you.

I sent a message back and also did a webform complaint to TC. Doubtless they'll reply with some platitude, or other.

However, I can report an excellent result. Quidco has responded to my message and confirmed it is going to pay the cashback in question, as a gesture of goodwill.

As I never held Quidco responsible, it is a great gesture on their part and I am very pleased.

Thank you, Emma for your help.

Kite2010

Thanks for dealing with my Lloyds car insurance issue

quidco_Company_Representative

kingstreet wrote: »

Thank you.

I sent a message back and also did a webform complaint to TC. Doubtless they'll reply with some platitude, or other.

However, I can report an excellent result. Quidco has responded to my message and confirmed it is going to pay the cashback in question, as a gesture of goodwill.

As I never held Quidco responsible, it is a great gesture on their part and I am very pleased.

Thank you, Emma for your help.

Hi Kingstreet,
I am really happy to hear we have managed to resolve your issue so swiftly, customers are our number one priority and we do all we can to help. If you need any further help with anything, don't hesitate to get in touch with Customer Support.

Kite2010 wrote: »

Thanks for dealing with my Lloyds car insurance issue

Hi Kite2010,
You are very welcome, it's what we're here for

Thanks guys,
Emma

Twisted_Cherry

I am wondering is Quidco worth signing up for? Currently using Top Cash Back, is Quidco much the same?

quidco_Company_Representative

Twisted_Cherry wrote: »

I am wondering is Quidco worth signing up for? Currently using Top Cash Back, is Quidco much the same?

Hi Twisted Cherry,

If you have any quires that you would like answering about QuidCo please feel free to ask away! :-)

Josh