Free Barcelona Hotel Loopyhole

bloaty

Christal wrote:

it's on the easyjet website, if you just click on "contact us", you will find the tel no.

Thanks Cristal.

Gave them a call this morning and she advised me to send another e-mail to customer@hotelopia.com attaching my screenshots and I should here within 3days.

Thanks for all your help, I will post the outcome once received.

Regards

Bloaty

Christal_2

By the way, I found the easyjet t&c which I copied back on 11th Jan, thought to paste it here as a reference, so we can know what's new....

"17. Best prices guaranteed - or we´ll refund double the difference



1. Book your room with easyJetHotels and pay for it.

2. Should you have a valid claim as per the conditions listed below, please send us the following information in the message section on our Contact Us page:

EasyJetHotels-Hotelopia booking reference number
Name of hotel
Arrival date
Name of other website and price quoted
3. Valid claims: valid claims must be made within 24 hours of booking on easyJetHotels in the event the same room type in the same hotel for the same date is found at a lower price on another website. EasyJetHotels will refund on valid claims double the difference between the advertised rate on easyJetHotels and the other available rate subject to the following conditions-

i) EasyJetHotels will confirm valid claims within 3 working days of receipt.

ii) Refunds will only be made after completion of stay by the claimant at the named hotel for the named booking.

iii) Claims for any refund must be made within 24 hours of booking on easyJetHotels.

iv) easyJetHotels must be able to verify the alternative rate is both available and bookable online.

v) Claims for refunds must be based on a comparison of the same hotel for the same dates and same room type and occupancy, and be inclusive of the same services as those offered by easyJetHotels (for example service charges, taxes and breakfast etc.).

vi) On-request rooms are excluded from this price promise and rooms must be available for immediate retail consumer bookings online.

vii) easyJetHotels will not reimburse clients if the compared product is part of a package, is shown in a currency different to that quoted by easyJetHotels, if the competitor rate is not offered by a UK bonded travel agency and/or if the rate is offered on a branded hotel chain website.

viii) This double the difference refund Best Price Guarantee will cover bookings made for up to 4 customers and a maximum of 7 nights´ stay.

ix) The maximum amount refunded shall not exceed the total value of the booking made.

x) Only one claim can be made per person per month.

xi) easyJetHotels will administer this scheme.

xii) Reimbursement of double the difference will be made in the same currency and payment method as the booking made on easyJetHotels.

4. On verifying that the lower rate is available and bookable on the other website, we will refund double the difference within 30 days after completion of stay."

There is 2 extra terms in the t&c as mentioned by someone else on the thread already, one is "vii) easyJetHotels will not reimburse clients if the compared accomodation is not situated in a easyJet Airline destination," another is "x) The claimer must be the credit cardholder."

Christal_2

Duplicate post by mistake.....

Saint_Chris

I've just received this reply to my claim which i submitted on friday night

Thank you for taking the time to write.
We appreciate your submission of our Double price guarantee. Your claim has been sent to our Head Department for approval and I will let you know of the result once we have the reply.

Looking forward to being at your service again



Best regards,



So does that mean that it is looking good for me?

budgetflyer

So does that mean that it is looking good for me?

No, it means what it says- they have acknowledged your claim and are awaiting a yes or no from head office.
Patience is required here, give them a week without hounding them and see what happens.

TBeckett100

Saint_Chris wrote:

I've just received this reply to my claim which i submitted on friday night

Thank you for taking the time to write.
We appreciate your submission of our Double price guarantee. Your claim has been sent to our Head Department for approval and I will let you know of the result once we have the reply.

Looking forward to being at your service again



Best regards,



So does that mean that it is looking good for me?

it means they have the screen shots needed and head office need to approve the companies. you should be fine unless anything drastic occurs, the people who send it to HQ are responsible to checking you claim, filling ot the guarantee form etc etc so the leg work is usually done by then

bloaty

bloaty wrote:

Thanks Cristal.

Gave them a call this morning and she advised me to send another e-mail to customer@hotelopia.com attaching my screenshots and I should here within 3days.

Thanks for all your help, I will post the outcome once received.

Regards

Bloaty

Received this reply today from Easy Jet, so will have to just wait and see now.

"We have forwarded your claim to our head office, as soon as we have their reply we will contact you back to inform you for the results".

Kind regards,

Stan1651

jopsey

I have sent them 7 e mails in the last few days regarding my claim for DD
with 2 replys one french one german I think.....
Merci pour avoir contacté Hotelopia

Nous faisons notre possible pour répondre à toutes vos demandes dans les deux jours ouvrables. Néanmoins, si vous avez besoin d'aide pour faire une réservation ou si vous avez des questions urgentes sur l'une de vos réservations, veuillez nous contacter par téléphone au 0800 056 9790. Nos services ventes et clientèle sont ouverts vingt-quatre heures par jour, sept jours sur sept.

Merci de ne pas répondre à ce mail. Il a été généré automatiquement par un robot. Si vous désirez nous contacter, veuillez vous rendre à la page « Contactez-nous » du site.

easyJetHotels
Les Hôtels de choix au meilleur prix


Dank u voor uw bericht aan easyJetHotels

Wij stellen alles in het werk om uw email binnen twee dagen te beantwoorden. Mocht u echter een dringende vraag omtrent een bestaande boeking, of hulp nodig hebben met een nieuwe boeking, dan verzoeken wij u vriendelijk kontakt op te nemen met het nummer van onze klantenservice Zij staan 24 uur en 7 dagen per week tot uw beschikking.

Antwoord aub. niet op deze email. Zij is automatisch gegenereerd. Indien u contact met ons op wil nemen, gebruik aub de gegeven in contact op de homepage


can Anybody shed any light on what they say ?

Bazcab

Hi Jopsey,

Both emails you received are standard replys. Confirming your email and advising that they will try to reply within 2-3 days, if your enquiry is urgent, their cusomer service centre is open 24 hours, etc etc.

Hope that helps ya.
Baz

jopsey

Bazcab wrote:

Hi Jopsey,

Both emails you received are standard replys. Confirming your email and advising that they will try to reply within 2-3 days, if your enquiry is urgent, their cusomer service centre is open 24 hours, etc etc.

knew i should have took more interest at my German class at school even if it has took me to be 35yr to need it. (lol)