AVON PRICE ERROR free 500ml bubble bath for xmas!

kazstevens

I have been Charged £3.50 for an empty box and a catalogue as well! :mad:
I have a good mind to send the box back with a brick in it with NO postage on it! :rotfl:

A_little_stressed!!

i couldn't see anyone elses, they sent me an email with a link to my details

Ragtimeplayer

My parcel was supposed to weigh 2.3 kg but it contained 4 light items and no bubblebath, not fair! :mad:

I really feel like sending it all back but I do actually want the items I did order, what a quandary.

jonven

I sent a complaint e-mail to Avon and this is what I got back

Dear Customer,

Further to your recent email concerning the Avon Bubble Bath promotion error on https://www.avonshop.co.uk.

Buy 2 choose 2nd Free

price: £4.00 or 2 for -£24.00

Whilst we appreciate that you are upset that we are unable to process your order, the promotion was to buy 2 items at the regular price of £4 in order to receive the 2nd item free of charge. Since you have not in fact purchased a bubble bath from us we are unable to proceed with this promotion.

If you would like to take advantage of this great offer please place your order again and if you use voucher code DISCOUNT at the checkout, we will give you 20% off your order. This voucher is valid until 31/12/2006.

Regards,

Angela Campbell.
Avon Customer Service Centre.


They consider that because I haven't paid anything for these bubble baths they won't process the order as they don't consider I have bought anything.

Anyone else that might be interested in buying anything else off them can take advantage of the discount code if they want, don't think I'll bother

Denize

hi
please could someone pm me about the secruity on avons website as i have recently become a rep, but after reading this post i dont think i will bother anymore.

Tibbie's_mum

jonven wrote:

I sent a complaint e-mail to Avon and this is what I got back

Dear Customer,

Further to your recent email concerning the Avon Bubble Bath promotion error on https://www.avonshop.co.uk.

Buy 2 choose 2nd Free

price: £4.00 or 2 for -£24.00

Whilst we appreciate that you are upset that we are unable to process your order, the promotion was to buy 2 items at the regular price of £4 in order to receive the 2nd item free of charge. Since you have not in fact purchased a bubble bath from us we are unable to proceed with this promotion.

If you would like to take advantage of this great offer please place your order again and if you use voucher code DISCOUNT at the checkout, we will give you 20% off your order. This voucher is valid until 31/12/2006.

Regards,

Angela Campbell.
Avon Customer Service Centre.


They consider that because I haven't paid anything for these bubble baths they won't process the order as they don't consider I have bought anything.

Anyone else that might be interested in buying anything else off them can take advantage of the discount code if they want, don't think I'll bother

Both my emailed order confirmation and advice note accompanying my delivery confirms acceptance of the order with the bubble bath price being zero, they're just trying to wriggle out of this one......

everybody........DON'T GIVE UP!!!

Kevicho

I have received the stock email back

I have replied demanding they respond to my points, and copied in my previous email and screenshot again, hopefully there email server is as useless as their site so the screenshot gets through

Also stated how rude they were trying to fob me off with a stock reply

Everyone complain, eventually they will send these out, if we keep harassing them

sianb84

well at least you got some sort of reply, I haven't even had that yet and I emailed them the other day when mine arrived.

Glitterati

Well just recieved my eyeshadows, sans bubble bath, which is ok because I kinda felt bad about even trying to get some anyway as I bet the poor person who typed the price in wrong got in right trouble! It's the kind of silly thing I'd do But anyway, one of the eyeshadows I recieved is broken and is no way fit to give as a present so gonna have to contact Avon about that, grumble! They didn't really package it very well, no bubble wrap or anything around them to protect them so I'm surprized one of them arrived intact!:mad:

teedy23

sianb84 wrote:

well at least you got some sort of reply, I haven't even had that yet and I emailed them the other day when mine arrived.

I havent heard a peep from them at all, no box ,no email , nuthin! will check with bank on monday to see if they,ve taken the money