HMV order

C_Ronaldo

you do not need to ring the number hmv or who ever supplies, go to saynoto0870.co.uk amd do a search by company and call on of the cheaper numbers on the site

Torby

I'm having similar problems with "Amped" , ordered but not sent yet...only
upside is Quidco have already tracked the transaction at 11% and I'm happy enough to get the game at £9.99 eventually....haven't had any emails from them yet though.

clarabell1984

C_Ronaldo wrote:

you do not need to ring the number hmv or who ever supplies, go to saynoto0870.co.uk amd do a search by company and call on of the cheaper numbers on the site

Yes you do need to call the 0870 number. I called the alternative number on say no to 0870 on Saturday and was told that it was the office in Jersey or Jernsey wherever it is and that I would have to call the 0870 number. Which I did, held for 15 minutes and didn't get through. Later cancelled my order online as staus had been sititing at ready and awaiting dispatch for 2 weeks!

kit34

same problems for me with the amped offer too ,:( was a xmas pressie but dont think it will be here till after ,luckily i bought another game that should keep him amused till it comes

Redbedhead

I have had a similar problem.

Ordered Cruel Intentions on dvd for my brother for Christmas on 30/10. Nothing showing when I ordered that it wasn't in stock, no communcation.

I received the other DVD's I ordered at the same time and went to check what had happened to the DVD - say the 'being ordered from supplier' message. That was mid November - still nothing.

On Monday I decided to call the number and was on hold for 25 minutes:mad:

By the time one of the operators came on I was seriously unhappy and told him so (while remaining quite calm). I explained their customer service was disgusting, their communication lacking and once I had received the DVD I would not use them again.

I asked them to chase the DVD with their supplier and they are supposed to email me to tell me what is happening - of course I have had no email from them. I will chase it again at the weekend, although don't want to use the phone number again so if anyone has a customer services email address I would appreciate it.

C_Ronaldo

redbedhead

use the site in my sig, click on search for alternative number and type "hmv" in the company box it will come up with number foronline orders at hmv, id copy and paste but i cant

Bargain_Hunter_14

I ordered a DVD on 30/11 and received an email to say it was dispatched on 2/12. It still has not arrived even though DVDs I've ordered since have. A few days ago I emailed them but have not had a response 9even though they quote 48hrs). I have also tried to call (the 0485 chargeable number) on 4 occasion. Held for 15 mins the first time, they cut me off after 8 mins on the second attempt and today I held for 18mins and then 23mins. Emailed them again tonight but really unhappy with the customer service side of things. will just have to wait for a response now. I've asked for either the DVD to be sent immediately or a full refund.

heatherw_01

I had this problem with an order from them a while ago. It had been weeks with no delivery.

I sent them an email and the next thing I know I received it.

buses7675

Torby wrote:

....haven't had any emails from them yet though.

Hi,

I wouldn't panic, I've emailed HMV twice this month, seems to take between 5 - 7 days to get a reply!

Being fair, they did sort out my problem 100% each time!

Cheers

Steve

looby75

just ordered wii play from them as everywhere else is out of stock. I won't hold my breath while waiting for it then.