been ripped off by e2save, who to contact?

Budfrog

Looks like the BBC have just picked upon this Scam.

Yesterday they reported on customer problems with CB schemes. One guy sent his documentation in only to be refused on the basis that he had incorrectly filled a form out. When he asked to see the form he was told it had been shredded ... out of pocket to the tune of £300 !!!

A reporter claimed that a CPW insider stated that they only expected to pay 70% of Cashbacks either thru customer apathy or mistakes on CB applications.

http://news.bbc.co.uk/player/nol/newsid_6270000/newsid_6273700/6273719.stm?bw=bb&mp=rm

pjmony

I might be prepared to put the fact that the web-site seems to ask for the 'wrong' bills down to a computer glitch.
(it's very easy to mess up date calculations - just look at Y2K!)

However, I noticed that, for me, it asks for the 3rd/7th/12th (should be 4/8/12).
Odd how it gets the last bill you need to send in correct but the first two wrong.

I wonder if anyone else had the same problem - I'd assumed the web-site was 'one off' for all people who had bought a phone near the end of a month.

DesG

Pound wrote:

Checkback Offers, PO Box 4259, Wednesbury, WS10 7WZ.

Note: Don't use the one on the PDF leaflet that was "correct at time at going to print." (ie. the address civicwalker says). I'm quite concerned that three people have given three different addresses!

My vouchers from 4 months ago have the Wednesbury address, why do you think the Dunstable one is not the new address?

Cheers, Des.

Pound

All I know is that the email from e2save and the "My Account" page show the Wednesbury PO as the cashback address and e2save have acknowledged reciept for claims sent to this address.

The "Your Offer Explained" leaflet gives me a different address that I believe is in Dunstable. It's my assumption that because it says the information might not be correct on the leaflet that this is an old address perhaps to try and confuse me to send my claim to the wrong address.

Whether different customers have different addresses to send claims in to or whether e2save have several valid cashback claim addresses I don't know.

civicwalker

My on-line Customer Login Area states that bills should be sent to: Chequeback Offers, PO Box 4259, Wednesbury, WS10 7WZ.

My Personal ‘ChequeBack’ Calendar/voucher states that bills should be sent to: Redemptions, P.O. Box 4311, Dunstable, LU6 9BJ.

The on-line ‘HelpDesk’ section states that the address to which the bills should be sent is: Redemptions, P.O. Box 4311, Dunstable, LU6 9BJ.

So for my first claim, I've simply got to send either my April or May bill to either Wednesbury or Dunstable and everything will be fine!

I've emailed CDunston AGAIN for clarification but I'm not holding my breath. I'll also send off another clarification request but . . . . . . .

Pound

Yep, very confusing. If you have the same cheque back leaflet as me you'll see it says correct at going to print but may be subject to change which is why I ignored it.

I'm just wondering, anyone who took out one of these offers on Orange did you get charged an itemised billing charge? I didn't really look at the bills until cashback was due and they're charging £1.50 a month for itemised billing. I really want to keep these little costs down as a few pounds here and there bring the price up on top of the claim costs. I've phoned Orange and they refuse to refund me for this. I'm not sure if I need to hassle Orange or e2save.

kaaloo

I havent read all the contents of this thread but I too have been ripped off by them twice on the same contract even though I followed the instructions etc - they even refused to discuss it. Been a customer for years but I will never go back to them.

Pound

kaaloo wrote:

I havent read all the contents of this thread but I too have been ripped off by them twice on the same contract even though I followed the instructions etc - they even refused to discuss it. Been a customer for years but I will never go back to them.

If you really followed the instructions just start the CCJ process. You'll probably find a cheque on your door matt pretty sharpish.

getmeoutofhere

getmeoutofhere wrote:

Had the dreaded letter today saying I'd sent in the wrong bill.

I sent the 4th and 8th which I had no problems getting a cheque, I then sent the 12th as requested and they now tell me this was incorrect.

This is becoming frustrating when you read this thread, and I can only assume it is deliberate action to try and salvage a bit of profit by accusing the customer of being too thick to count his bills correctly.

I know I'm in the right, but not looking forward to the hassle of kicking up the stink required to fight this.

Had a text and an email apologising for the inconvenience!

Just shows that if you stand up to them they will back down.

DesG

I rang them today and asked, and they said I had to send it to Dunstable.

Fingers crossed

Cheers, Des.